The car rental price is much cheaper than other well-known companies, but there are extra charges when picking up the car! This company said that the full insurance I bought through the rental website was not theirs and required me to charge 2450 euros as a deposit, which exceeded my French credit card's single transaction limit. Then they immediately suggested that I could charge only 400 euros if I paid an additional 20 euros per day as a fee. So the actual rental cost was 20 euros more per day compared to the booking price on the website! Although overall still cheaper than big companies like Hertz, this kind of trick is very annoying! In my over twenty years of renting cars in Europe, I've never experienced this before; usually, paying for insurance means no deposit required. True to their company name (Surprice=Surprise). The staff was nice, but this trick was unexpected. I saw that everyone was discussing with them for a long time, and the waiting time to pick up the car was quite long. I recommend not renting from this company.

We became a brand new AYGO so it was a nice experience...

Everything was conform and I appreciate the advises concerning insurance.

The wait to pick up the car was extremely long for how few people were in line. It took on average 20-30 minutes for each party to fill out their paperwork and get their car. Surprice was extremely inefficient and slow and understaffed. As a result, we lost 2 hours of precious travel time

Nice car, a little too many dents on it but good ride. Staff was exceptionally helpful. First time booking with Surprice but very pleased with the overall service and support.

A bit too many scratches for a rental car but all very good, no problems what so ever.

I was expecting to rent a Mercedes Vito but I was disappointed when we were given a Renault minibus not what I had paid for. And the van was not in great condition.