Will use them again

The staff who assisted me were highly professional, had excellent English proficiency, and were incredibly friendly. The entire process was very smooth and enjoyable!

Waited too long at airport to be picked up as first van full and had to wait for 2nd car. Long lines at check out counter. Insurance issues. Ending up buying 100€ more on insurance as goldcar made it sound that the insurance I had bought was not good enough. We were tired of the long process and just wanted to get on with our trip so we paid. Not good!!

Clerks at counter were nice but pretty much h said the fees were cumpulsory and not included with our online rental. Very disappointing when one thinks what they paid is the full amount of the rental online.

As usual they try to sell us their insurance telling us VISA insurance do not work with them. Vehicule was with a lot of little hit. A little hit (white point in the windshield amid a lot wasn’t noted) was charged 400€. I rent more than 15 cars a year, and is it not correct to charge customers.