Great all round

A1

La voiture était un peu basique mais le personnel très serviable et le processus très efficace

Très facile a utiliser

Unclear booking process. Took 2 hours to get the car. Firstly we were advised to stay in the wrong queue. Upon getting to the top of the queue we were told the booking was not in the system. It then took over 15 minutes to rectify this issue, and there was no explanation what had happened, even though we were repeatedly asked if we were sure we hadn’t cancelled the booking, despite have a booking confirmation with us. The Company then refused to use the credit card used for the booking to cover the deposit nor would they take google pay with the driver’s name which resulted in an extra cost of £111. This was not a good customer experience and I would not recommend this service to others

Excellent staff who made it a quicky and easy process - Kingston was a true professional as was the fella who helped me check the car outside. My only low score was the cleaniness. IT was perfect throughout exceot for the in the cup holder under the radio there was some spillage so it was filthy wth some stikcy drink grime.