Advantage = Appaling

Very smooth transition, Thank you.

Car was terrible. Was a diesel so finding a gas station to fill up was hard. The heat did not work, the plugs in car did not work, and the check engine light was on pretty much since after we pulled out.

I initially booked an economy car so I was pleased to be told that the vehicle had been upgraded free of charge. However, unlike most rental agencies at Orlando Airport, I was not given the option of choosing my vehicle from a selection lined up in an aisle. The downside was that the vehicle that had been chosen for me was still being cleaned and after the 9.5 hours flight I had just endured I was not best pleased with having to wait. This was obviously apparent to the attendant who arranged for a clean vehicle to be brought round immediately and adjusted the paperwork very quickly. I was directed to the vehicles parking bay and, along with the contract, I was given a Pre-Rental Vehicle Inspection Form which would have allowed me to make a note of any defects before driving the vehicle (there weren't any). I was quite surprised to find that the vehicle I was given (VW Jetta) was a diesel. I drive a diesel vehicle in the UK so this was fine by me but I know they are not that popular in the US and some people would pointblank refused to drive them. During my four weeks with the vehicle it proved reliable and economical. The return process was extremely simple and well signed posted and took all of 5 minutes.

Well laid out website that was a breeze to navigate. Very competitively priced. Would use again and recommend.

Get staff NOT TO LIE about tolls at the airport

When I picked the car up the attendant stated the car was in perfect condition, this was not correct, I found the rear off side light cluster to be broken, there was a big dent in the front off side hood, the front near side bumper had come away from the clips which meant it was forward of its original position, there was a small dent in the near side rear door, and other little marks which all had to be reported to the attendant before I moved the vehicle. If I and my wife had not noticed these indentations and damage I could have been blamed for them which in turn could have cost us a lot of money, I strongly suggest your vehicles are correctly checked BEFORE being given to a customer. Otherwise the car performed most adequately and was extremely good on fuel, (which I left half a tank in).