Good car, poor service at pick up

The processing time was long, and additional taxes had to be paid at the end.

This time, I rented from Avis in both Jordan and Israel. Before the pandemic, I felt that Avis had newer cars and relatively better prices. However, this time I was a bit disappointed. The cars were older and there were fewer models to choose from. Especially at the rental location in Israel, I almost couldn't rent a car because the trunk was too small. When I wanted to pay extra for a larger car, they told me there were no other options, despite it being the off-season. This location was actually quite big with plenty of cars in the parking lot, but most of them were for sale. This was the first time I saw Avis selling cars, and there were more cars for sale than for rent. I guess the three years of the pandemic had a big impact. I hope Avis can recover soon.

Very good experience. Initially, we were given a small car for four people with five large pieces of luggage, but they quickly changed it to a car with a large trunk, which made everything much easier.

It would have been nice if they had an after hours drop off.

Ok