This was my first time renting a car in Munich for a road trip, drove about 2,000 km in total. The Avis counter was really easy to find and the staff were super friendly. I paid to upgrade the car and got an almost brand‑new black Mercedes CLA, which felt rock solid on the highway and stayed with us for nearly ten days. One thing worth highlighting: QEEQ’s pickup instructions were very clear and convenient, all the info they provided was spot on. Another big plus was the insurance claim process. Before the trip I bought the super extra coverage (including tires and glass), and we actually had a minor incident where the front windshield cracked. After I got home and followed the procedure, the claim was approved and paid out within four working days. Overall, the whole experience was excellent!
Super happy with the whole experience – because of scheduling they upgraded us for free to a 2026 BMW X3. Staff were really friendly and helpful, and both pick-up and drop-off were super easy!
Really good experience—they upgraded me to a compact car with more room, it felt pretty spacious. The car was very new and the staff were super friendly.
They opened right at 10 and there was already a long line at the door. It took quite a while to actually get the car, but aside from that everything was fine.
There are a few rental companies whose names instantly make me feel at ease, and Avis is one of them. Big brands usually mean more reliable service. But this time the drop-off location info was a mess, and I couldn’t get through on the phone after trying multiple times—the branch number was basically useless. That’s why I can’t give a full 5 stars.
The staff were really friendly and helpful, and the car was clean and in great condition. Lots of interior space, easily fits six people. The only downside is the trunk is a bit small. We had five people, and by folding down one of the rear seats we could fit four or five suitcases. The car has a higher chassis and handles rough roads well, so it’s great for driving around places like the Grand Canyon and Yellowstone.
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View more >Picking up and returning the car was super easy, just follow the signs and you’re good.
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View more >Avis was great—no pushy upselling at all. Definitely recommend!
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