Everything was very good exept for a big scratch on the driver side of the vehicle

lack of communication about terms of renting the car

Very difficult to find the right spot in the garage, no signs directing where to go. All spots taken when ultimately found. I had to park somewhere else. Had I less time until my flight, I would be late. Also, in the airport, it is hard to find the right way to the garage with cars for rent.

When I arrived, some customers were being told about a €500 fine for exiting the Polish Boarder. With significant TCs such as this, there should be clear signage clearly marked in the office. Also, not all customers will speak English or Polish so TCs should be made available in all languages. You should produce high-level documents for things people need to think about before they leave in all languages - clean the car, leave the same amount of petrol, don't go over the border, do not speed etc. these can be hosted on a website. I ordered a Golf but receive a Toyota. A golf is much better and I couldn't see any Golf's in the car park so I think this was a bit misleading

The car was in good condition and at a good price. Thanks for you att. Wojtek.

Everything went well and a very good price. He had never gotten such a good price.