I am giving this store a negative review, negative review, negative review!!!!!! We rented this car for two days from this company. We've never hit or scratched the car. They have about three employees and are located on the 3rd floor of the airport. When we booked the car, it was clearly stated that we would return it at 7 am to catch an 8 am flight. On the day of return, we arrived on time, but they were not open. We called several times but got no answer. Eventually, when we got in touch, they said they weren't working yet and told us to park the car, leave the keys and contract in their mailbox. We didn't even see anyone from the company. After we got back home, in September, we received a charge saying the glass and doors were scratched, costing 3400 RMB. When we returned the car, a foreign woman with a child came up to us and said, "I shouldn't interfere, but I previously rented from this company and they charged us for no reason, so be careful, check the car thoroughly and take pictures." We heeded her warning, checked the car carefully, and took photos. God knows this small company actually charged us for nothing. They didn't even send an email or call, just directly charged us. When we asked for the reason several times, they finally sent an email with some documents that were too blurry to read. They arrogantly said since we had insurance, we should contact the insurance company with those documents. The problem was the documents were so unclear that we couldn't make out anything. We asked them to send clearer pictures several times but got no response. Still no reply as of now...

lack of communication about terms of renting the car

Friendly staff, fast check in and (!) good fuel price if you would like to have x to 0 policy.

My faviurite car rental app.

Waited over 1 hr .Was difficult to find car on parking lot .We get a key in the office ,could’t find anybody in the garage.Somebody should take us to the parking lot .Return was easy.,but don’t give us any receipt.We are waiting for deposit $900 they took from us.Be sure when you return a car they give you a receipt.

Very happy with the price I paid. Check-in and pick-up went very well too. BUT.... the drop-off was not a nice experience. I had to wait 20 minutes. then the whole process took another 20-30 mins. The guy was very young and clearly didnt have much experience. He spent a lot of time and started showing me some micro-small scratches incl. on a roof, suggesting it was all my fault. If I knew that, I would have examined the car very carefully during the pick-up, documenting everything. He wanted to charge me 270 PLN on the spot but I refused because it was nonsense. Luckily, in the end the company didnt charge me anything on top but it was stressful anyway.