Car replacement issues

When I usually rent a vehicle it is either brand new or just about brand new. This vehicle was a 2018 with 54,677 mi. The inside windows mirror and the outside windows and mirror were just plain filthy. I will have a hard time going back to a fox rental.

Check in was slow, and the gentleman at the desk was pushing unnecessary items on us. Such as additional insurance, and till pass that wasn't necessary. When we declined, he continued to try and sell us what wasn't needed. He came up with ridiculous reasons as to why we would need it. We still declined, and didn't need it. Wasn't able to use credit card without chip. Why? That's very ridiculous! Tha van had a low tire, as we began to drive away. Continued to get low as we drove, even after putting air in it.

Booking was fine.

For the price it was great - perfect size for our group - vehicle was older, dented, scraped and had stains inside, also window rubber would come down every time it rolled down - but it got us where we needed to be - Shuttle took a while, and was full but overall a good experience!!

Booked online - printed voucher as instructed- no issues at all !!

A worst experience and I had to wait more than an hour in line to get my turn. The counter staff Jessy gave me a paper with lots of charges 100$. She did not even ask me to add additional. I picked up car and I realized extra charges went back to speak to them . Very bad experience staffs are rude and worst place .

Excellent

I was very frustrated because I rented a Jeep Grand Cherokee Media SUV because I wanted a strong 6 or 8-cylinder car. I was handed a Mitsubish Outlander 4-cylinder SUV without any power, in with a noise in the rear wheels that appeared to be damaged wheel bearing. Very disappointed.

Very good and easy platform.