Excellent customer service

We waited more than 2 hours for the car. The car we got was smaller than the one that we booked online. Customer service say they will try to exchange a bigger car for us the next day or 2 but it never happen. They didn’t even bother to call us when they are not able to exchange the car for us. I was waiting for their call but did not receive any during our 4 days rental.

The booking platform is easy to use. The process was fast too. I received email confirmation within a few minutes. I even received email from them a few days before the trip with instructions on what to bring and look out for when collecting the car. Even though I did not get a cheaper price through the “Price Protector”, as the price was the same, it’s nice to know that someone is monitoring the price for me. When I wrote to them by email about waiting too long collecting the car, someone from the company make the effort to call us to check if everything is alright. I highly recommend Easyrentalcars for anyone looking for a good car rental deal with excellent customer service.