Fox - Unsafe vehicle, beat up vehicle, smelled like smoke

For the price it was great - perfect size for our group - vehicle was older, dented, scraped and had stains inside, also window rubber would come down every time it rolled down - but it got us where we needed to be - Shuttle took a while, and was full but overall a good experience!!

Booked online - printed voucher as instructed- no issues at all !!

A complete scam they bait and switch their customers. I rented a car and paid in full online, only to get to the counter and be told I needed an additional $60+ in charges. I will never rent from this company again, they are completely dishonest.

The guy insisted we take out extra insurance that he said was mandatory in Orlando which I knew wasn’t but he said it was and we had to take it out so it cost us an extra $180 which I found out later it was optional.

I didn’t realise we had to pick the car up off the airport so for future reference I wouldn’t book unless car was at the airport

We were charged over close to twice what we were originally quoted. I was told it was a deposit but we haven't received and monies back at this point. Was quoted $368 and was charged $633.

On receipt told to go to lane 7, not easily marked to find. Once found car wasn’t there and wasn’t ready. Had to find someone in lot to help us. Counter staff knowledge was poor, customer care service poor.