Delighted

I initially booked an economy car so I was pleased to be told that the vehicle had been upgraded free of charge. However, unlike most rental agencies at Orlando Airport, I was not given the option of choosing my vehicle from a selection lined up in an aisle. The downside was that the vehicle that had been chosen for me was still being cleaned and after the 9.5 hours flight I had just endured I was not best pleased with having to wait. This was obviously apparent to the attendant who arranged for a clean vehicle to be brought round immediately and adjusted the paperwork very quickly. I was directed to the vehicles parking bay and, along with the contract, I was given a Pre-Rental Vehicle Inspection Form which would have allowed me to make a note of any defects before driving the vehicle (there weren't any). I was quite surprised to find that the vehicle I was given (VW Jetta) was a diesel. I drive a diesel vehicle in the UK so this was fine by me but I know they are not that popular in the US and some people would pointblank refused to drive them. During my four weeks with the vehicle it proved reliable and economical. The return process was extremely simple and well signed posted and took all of 5 minutes.

Well laid out website that was a breeze to navigate. Very competitively priced. Would use again and recommend.

Car was filthy. Only one person working the counter and long line. Tried changing for roadside assistance which had never been agreed to or discussed.

Waited for a long time in line. We had booked for a Hybrid but were told that they do not carry any hybrids but were extremely rude about it. The counter staff was very very rude as if she had some personal grouse and was taking it out on the customers.

booking was easy.

No, the car I expected Impala was not what I got ! The pick up shuttle was not marked for Easy Car Rental which was unclear for picking up.....

The car remote to unlock doors didn't work and I had to use key to get into vehicle which set the car alarm off everytime. This was a huge inconvience and drew unwanted attention to us everyone we got into the vehicle as it wouldn't stop until the car was started. The counter was closed and there was a sign sending us to a different Florence to get car thru a different company.