Waited over an hour to get picked up by the shuttle...quite stressful as I had an appt.

Well done

Car smelled like weed, windshield wipes need replacement, car was dirty inside and out, brakes where bad, car made very loud noise when you turn, and charged extra $10 a day for toll road...WE NEVER SEEN ANY TOLL ROADS AND WE DROVE FROM PALMDALE ALL OVER LA, BEACHES, HOLLYWOOD, BEVERLY HILLS...WASTE OF MONEY !!

I was given different type of car than what I have reserved for and its condition is very terrible and lot of noise while driving. No windshield liquid and lot of dust. Since I do not have any other option I had to take it.

The owner of AllStates is a very dishonest and unethical businessman who enjoys preying on his customers. Not only was I charged more money at the counter than I had originally agreed to pay during the original booking process, but I was essentially denied the ability to pay off my toll charges upon returning the vehicle back to the car rental station and warned that an additional $30 late charge would be tacked onto my credit card account because I elected not to pay the $9.50 per day for unlimited toll road use. I strongly encourage anyone considering making a reservation through Allstates to choose a different car rental company, because you can bet that you’re going to end up paying far more than you had originally intended!

Car was dirty inside and outside at the time of pick up...office staff was not present at the time of pick up for the first ~10min but office sign read open (would be nice to have a sign that says something like "will be back in 10min"...