It is easy, don’t have to wait for long time, we have a very good Experiences.

The counter staff never got the info from your agent that our plane was landing at 2:20 instead of 1 They wanted to charge us extra and then they realized it was less than a 2 hour difference. I was not aware that we needed to bring our insurance card. The list was not clear.

Booking was easy

The attendant was more interested in chatting than renting a car. There were two couples renting when we came in, waited over 40 minutes to get waited on. If I had not prepaid I would have left but did not want to fight over refund. Finally got waited on to find they made me get my insurance company to verify policy or they would not allow waiving of insurance. Tried to give me a compact car instead of full-size. Car had broken mirror and scratches on almost every surface. Told had to bring back full tank even though car was at 3/4 tank. Attendant did change that to bring back at 3/4 tank. Air conditioner (I think) made a gurgling noise off and on for all five days, limited cooling effect. Only good thing was it really made me happy to get home and drive my own car. Drop off experience was good.

I really wish you guys didnt go up on your liability Today I was not able to get a car due to the amount of pay. Not sure if I will be able to use you guys again

We waited for almost 40 minutes for the van to pick us up . When it arrived people were getting off and were extremely upset, saying they were at the pickup location for 2 hours and still didn't get a car. The van driver called the office and my wife talked to the lady there questioning the line there and the lack of cars available and the lady said that they had issues there and would credit our rental charge. That didn't help us with a rental car @ 10:00 P.M. We found another car for over double the cost and finally went on our way. That was the worst car rental experience we've ever had. NEVER AGAIN!

No gas, nearly empty tank of gas. Dents all over the car.