Good Value for Money

They charged us 20,000 RMB just for a small dent. It's outrageous.

Had to wait 10 minutes for the pick-up service, but the drop-off was relatively quick. Overall service was average, with some upselling involved. Definitely not up to the best standards.

They might be difficult if you don't buy the sandstorm insurance, so I purchased it.

Service attitude is indifferent. We returned the car in the evening, and since the rental company is not located at the airport and we had a flight early the next morning, we inquired if we could take the shuttle to the airport the next day. They bluntly and coldly replied 'no'. Terrible service!

The people at the front counter became extremely short with us. We were working to figure out the credit card situation to pay for the downpayment and they started getting rude when we were asking questions to figure it out. They also made it seem they wanted us to buy the insurance rather then the down payment so they made the down payment as difficult as possible so we would just pay for the insurance.