Great experience this time

Fox Rental insisted to charge additional insurances that were optional and threatened of canceling my rental if I don’t accept them !! Will never use Fox Rentals again !

Waited to long for shuttle to pick me up, waited to long inside FOX to get vehicle, vehicle was dirty. Waited to long for shuttle to pick me up and bring me back to airport. Just terrible. !!

Double charged on my credit card and can’t get ahold of anyone from Fox. I will need to contest the charges. Car was covered with bird poop, smelled like cigarette smoke, and was missing some parts.

Had to cancel my whole order and pay a fee because my flight was delayed, a factor beyond my control, then rebook a car. The car isn’t which you pick, you have to look in a huge lot of cars for whatever one in that price range. Better look at the car before you pull it out though because they have you sign off on if there are any marks, which there were more than marked, without letting you get out and look outside where you can see well. Luckily we weren’t charged any extra for the spots we noticed not marked. It took us over an hour to actually get the car, mostly standing in line in an unclean hectic building. Customer service was poor. The only good thing was the fast return.