Poor choice of car rental. Not recommended.

Will use again in a few months

We landed late in the evening. We didn't know that the rental place was off-site, and had to look back through email to find a telephone number for the shuttle. It was 45 minutes from phone call to pick up. Once back in the office, we were told we need to buy a toll pass with an up front charge and a daily rate. Our insurance wasn't one of the seven they accepted, so, guess what? Another charge to pay for their insurance. I'm doing the math during this whole sales pitch and realizing we're aren't saving anything, and we are renting from a place that's 10 minutes from the terminal. Oddly enough, the employee said, "If this is too much, we can just take you back to the airport." So, that's what we did. We rented from a national company, which ended up being about the same price, right there in the airport, and had no trouble. But, our vacation started with 2 hours down the drain just to end up with no car from Horspower (why'd you take the "e" out of that word, anyway?). I wasn't comfortable with the up front charges, and it made me afraid that we were in for a big surprise when we returned the car. I guess we'll never know.

The staff were friendly but there was no one there to rent me the car. I had to wait for the person to arrive. Car was not as clean inside as I am used to when renting cars.

They made me purchase there insurance after I had already declined coverage. I could have spent same amount for A much better vehicle and they tolls there is no way to turn off and I paid every toll and still got charged I have receipts. They should have explained that there is no way but this just a gimmick just like there insurance to make more money. The mini van that I rented had no ac in the rear of van not even vents there for in order to get ac to kids In back you had to high power the front and freeze

Car had low mileage, but was not clean. From the time I call to be picked up and by the time I got the car it was over two hours. Drop off was the same , I got there an hour early but I had to wait for over a hour before someone came to the office. Will not recommend this car rental company.