Good experience

Overall ok, but we had two important issues. 1. We reserved a full size miniva, like Kia Carnival and they gave us a Chevrolet Traverse, which is a bit smaller. Space was critical in our decision of where to rent. 2. They said they cannot accept the CC insurance forcing us to pay another $520 to get theirs.

Overall ok also. My issue is that if actually Europcar doesn't accept CC insurance it should be stated clearly a boldly on your website. Its a deal breaker that should not be hidden in the small print. Even the actual price of the car should be publisized differently.

The car was very new, and the staff's service was quite good.

I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking I had to give $2000 deposit which I was not informed before

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Undisclosed charges for insurance. Everywhere in the world, the full coverage is accepted through AmEx. We had a letter from the AmEx that we have a full coverage for liability, but the Europcar didn’t accept it and charged for coverage. They also put a hold for $2,000 on m card and I couldn’t use it for the duration of my trip. This was not disclosed anywhere.