Immediate deposit refund is commendable, but a Mercedes-Benz really can't show its full potential in downtown Athens. However, it's excellent on the highway.
Average. I booked an automatic car, but after picking it up, I found out it was a semi-automatic. The D gear required manual shifting. Less than two kilometers after driving off, the fuel warning light came on. When returning the car, there was still more than 1/3 of the fuel left. I'm used to picking up a car with a full tank and returning it with a full tank as well.
Excellent car rental company, providing very new cars. Although the store is not located within the airport, the service is great and the cars are in excellent condition.
Excellent experience! The car was very new. Right after I picked up the car, someone returned the model I had originally reserved, probably because the previous renter returned it late.
The reception at the front desk was indifferent, just going through the motions. The vehicle was not checked before handover, and the gas tank was not filled, allowing only 90 km of driving, which caused range anxiety. The vehicle's engine oil was also not checked, leading to warnings about low oil levels during the trip. The car couldn't be driven and, unfortunately, this vehicle lacked an oil dipstick, requiring computer diagnostics. When I called customer service for help, their attitude was very poor and they told me to handle it myself. Helpless, I had to seek remote assistance from a car service company back home. I ultimately resolved the issue myself, which cost me 20 euros—an expense I shouldn't have had to cover. If my English wasn't good, I have no idea how others would manage.
The car wasn't ready when I arrived to pick it up, and I had to wait for over an hour. Although they later compensated by offering an extra hour and were very polite, this is inconvenient for tourists on a tight schedule. The car should have been prepared in advance. Returning the car went very smoothly; they just inspected it briefly and completed the process quickly.
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