CAR RENTAL REVIEWS ON ILHA VERDE AT PONTA DELGADA AIRPORT, PDL

The car we got was a Nissan micra, barely drivable because the clutch was going. We got charge in the end $10 EURO because we didn’t vacuum the car which they never mentioned we were suppose to do.

Ilha Verde exceeded expectations. No waiting anywhere in the process. Pleasant, communicative employees. A near new vehicle in excellent condition. Most of their vehicles looked comparable.

Easyrentcars saved me a lot of money compared to all the rental offers I found on my regular web sites. The most wonderful piece of the puzzle was the CDW with zero excess for a reasonable price - roughly $5 per day for five days - versus rip off numbers like $80 for five days on other sites. A fair price for peace of mind. A huge plus for me. Thank you.

We were very pleased with the car and the rental price. One suggestion I would make would be to eliminate the charge for cleaning. When we got the car we were told there would be a 11 euro charge to clean the car but we would get this back if we cleaned the car ourselves. My husband hand washed the car plus we took it through a car wash and vacuumed the inside and wiped down all the surfaces. When we returned the car we were told it was not clean enough. We challenged this and after much discussion were credited our 11 euros. I think this is not a good process. I want to affirm that we were very happy with the car during our stay and the staff were very courteous and helpful.

Nissan Micra with 50.000 km of mileage didn’t manage to go up some hills of Acores islands (just on first gear). It’s better to take stronger engine.

Car was in poor condition.

We did have to wait in a long line to pick up the car.

We needed to switch drivers and if we had booked directly with Ilha Verde we could have done that without an additional charge.

Ponta Delgada Airport is quite small. I visited it 19 years ago, and it hasn't changed at all. The car rental office is located right next to the baggage claim area, making it easy to find. This time, we were given a short version of a Renault Traffic. The trunk is not as spacious as the extended version, so it barely fit seven 29-inch suitcases. The vehicle itself was very new; however, while driving, the lower plastic panel of the front bumper fell off on its own. Upon inspection, I found the plastic panel was already cracked, likely due to the previous renter hitting the underside, which the rental company hadn't noticed. I ended up securing the plastic panel with wire in the parking garage of our apartment. Since I had purchased full insurance coverage from the rental company, they didn't even check when I returned the car.

Friendly staff

Like: Original car had a damaged tire on sidewall . I refused to take the car and was given another car within a few minutes. Great manager,was real courteous and professional.
Dislike: You need a car on this island to visit all the beautiful sites and this company is great.

Have rented from Ilha Verde before and it has always been a very good experience.

Great platform, always works well. This our fourth time using it.

Had to pay 10 euros to have the car washed?? Why??

It was all very good except for the 10 euro paid on collection for cleaning. I don't remember there being any mention of it before. The overall price would still have been extremely good but little hidden charges are so annoying and disappointing. There was a large scratch under the front of the car. This was not marked on the existing damage sheet. However, it turned out they did have a record of the damage, so that was OK but a worry for a while.