Hertz has been the worst car rental company I've dealt with in the past ten years abroad. They gave me a hybrid vehicle instead of the model I selected, and the fuel tank capacity was only 330km, with excessive fuel consumption. For example, the navigation showed a distance of 200km between two locations, but the actual fuel consumption for that same distance was 260km. When traveling between cities in Italy, I had to refuel midway for round trips. Despite repeated negotiations through the Pin platform and directly with the Venice Mestre store, as well as nearby locations like Milano Malpensa and Cremona, there was no resolution, and their attitude was blatantly arrogant. Even though their website showed availability of other car models, they refused to process my request, even when I offered to pay for an upgrade. Essentially, they hand you the car without any after-sale service. Moreover, the car I received was extremely dirty — the windshield, interior, and trunk were filthy, and the steering wheel was sticky. Even several alcohol wipes couldn't clean it off.
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Audrey Turner
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