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Last updated on: April 29, 2025
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8 Rental Locations
Pickup
Exit from the arrival hall, go up to the second floor, cross the overpass and take the elevator downstairs( there will be signs for Rental Car along the way). All the shuttle bus of the car rental companies are parked in this area,please wait for the shuttle bus here to go to the branch(about 10 minutes ride).
Telephone
866-434-2226
8.7/10 Very good
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Pickup
Shuttle Bus Instructions COUNTER: IMPORTANT - Note - no rental car desks inside the terminals. **Airline Passengers** Evans Terminal: (services all other airlines, Air Canada, American, United, Lufthansa, US, Southwest, Spirit, Frontier, Jet Blue, Air Tran and Royal Jordanian). Upon arrival, follow the "Ground Transportation" signs to the lower level baggage claim area. After collecting luggage follow the terminal signs to the 1st floor up to the "Walkway to Ground Transportation" where the Budget courtesy bus will be waiting to take you to the Budget rental counter located on airport property at the Rental Car Campus. If the bus is not waiting then proceed to the courtesy phone and dial Budget Car Rental. The McNamara (Delta Terminal): services Delta and Air France. Upon arrival, follow the "Ground Transportation" signs to the lower level baggage claim area. Exit the building, cross the street & look for the Budget Car Rental shuttle bus. If the bus is not waiting then proceed to the courtesy phone and dial Budget Car Rental. International Terminal: (services International based carriers) Upon arrival, follow the "Ground Transportation" signs to the lower level baggage claim area. Exit the building, cross the street & look for the Budget Car Rental shuttle bus. If the bus is not waiting then proceed to the courtesy phone and dial Budget Car Rental. TIME Please allow 7 minutes for bus ride from closest terminal to the counter, 11 minutes for bus ride from the farthest terminal. DISTANCE From terminal to car lot: 1.8 miles **Local Renters** From I-94 East bound, exit at Middle Belt Road, turn right at the light, go approximately 1/2 mile and turn right on Lucas Drive. Follow signs to the Rental Car Campus which is located on the northeast corner of the Airport along Lucas Drive. Budget is located first driveway on the right side of the street. CARS: Customers will be shuttled to vehicles. Shuttle bus will take customers from the terminal to the Car Rental Facility. Location is approx. 1 mile from the airport terminal. RETURNS: Same as pick-up. AFTER-HOURS RETURNS: Park & lock the car. Place the completed contract and the keys in the drop box. Remember to take your personal belongings with you.
Telephone
+17349413632
8.6/10 Very good
400+ ratings, 2 reviews
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Pickup
The Courtesy Bus stop is located on the crosswalk island at ground transportation. Bus pickup from the American and Delta baggage claim area - L. C. Smith Terminal - across the street to the second traffic island. Pickup from Northwest - Davey Terminal - out of the main doors to the left. You will be transported to the rental counter approximately 3/4 miles away.
Telephone
+17349414747
8.5/10 Very good
400+ ratings, 2 reviews
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Pickup
From the arrival hall, go up to the second floor, cross the flyover and take the elevator downstairs (the signs of the Rental Car along the way). Shuttle buses of car rental companies are in this area. Then, you can take the shuttle bus to branch (about 10 minutes drive).
Telephone
+18772830898
8.5/10 Very good
100+ ratings, 0 reviews
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Pickup
Upon arrival, proceed to the bus pick up area located outside of baggage claim. Board the Enterprise shuttle bus to proceed to the counter and obtain your rental agreement.
Telephone
+18449341085
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Pickup
The National Car Rental shuttle is located by following the Ground Transportation signage to the lower level of the Airport Terminal to the Car Rental pick up area. Please proceed to the National Car Rental counter. For Emerald Club Customers, the Emerald Club area will be the first stop. The Emerald Aisle is to the left and the Executive area to the right. Please proceed to the area of the car class reserved to choose your vehicle.
Telephone
+18449341087
8.5/10 Very good
400+ ratings, 2 reviews
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Pickup
The Alamo shuttle is located by following the Ground Transportation signage to the lower level of the Airport Terminal to the Car Rental pick-up area. Upon arrival please proceed to the Alamo counter to obtain your rental agreement and vehicle keys. Exit terminal and proceed to Car Rental pick-up area. Upon arrival to the facility, please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.
Telephone
+18449341086
7.9/10 Good
400+ ratings, 2 reviews
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Pickup
Airport Terminal Instructions IMPORTANT - Note - no rental car desks inside the terminals. COUNTER: **Airline Passengers** Evans Terminal: (services all other airlines, Air Canada, American, United, Lufthansa, US, Southwest, Spirit, Frontier, Jet Blue, Air Tran and Royal Jordanian). Upon arrival, follow the "Ground Transportation" signs to the lower level baggage claim area. After collecting luggage follow the terminal signs to the 1st floor up to the "Walkway to Ground Transportation" where the Avis courtesy bus will be waiting to take you to the Avis rental counter located on airport property at the Rental Car Campus. If the bus is not waiting then proceed to the courtesy phone and dial Avis Car Rental. The McNamara (Delta Terminal): services Delta and Air France. Upon arrival, follow the "Ground Transportation" signs to the lower level baggage claim area. Exit the building, cross the street & look for the Avis Car Rental shuttle bus. If the bus is not waiting then proceed to the courtesy phone and dial Avis Car Rental. International Terminal: (services International based carriers) Upon arrival, follow the "Ground Transportation" signs to the lower level baggage claim area. Exit the building, cross the street & look for the Avis Car Rental shuttle bus. If the bus is not waiting then proceed to the courtesy phone and dial Avis Car Rental. TIME Please allow 7 minutes for bus ride from closest terminal to the counter, 11 minutes for bus ride from the farthest terminal. DISTANCE From terminal to car lot: 1.8 miles Local renters go to car lot. WALK_UP RENTERS: Follow airport signs for Rental Car Return which will lead to the Rental Car Campus. The Avis Car Rental lot is located on the northeast corner of the Airport along Lucas Drive.
Telephone
+17349423450
AVIS
7.3/10
Budget
8.4/10
Alamo
8.6/10
Thrifty
8.8/10
Hertz
8.9/10
Enterprise
10.0/10
Dollar
8.3/10
PAYLESS
9.0/10
Reviewed: April 3, 2025
Avis were great except for the initial pickup. There was a long wait for the shuttle bus and the counter was very busy and very slow - under manned? However, no hard sell of extras, just took the card deposit and handed over the keys.
Reviewed: October 28, 2024
The service was quite good. They patiently helped resolve the issue when my credit card couldn't be used.
Reviewed: February 24, 2025
There are too few vehicle options and long queues. The first time, there were no cars of the same class available, so I was upgraded to a much larger car, which was difficult to drive. The second time, the car I got had a flat tire, and I had to go back to exchange it. The third time, I was given a Mitsubishi.
Reviewed: December 31, 2024
The car rental industry in the US is very well-regulated, the service is super nice, and they place a lot of trust in people. When returning the car, they don't even check it—just leave the keys and go.
Reviewed: November 8, 2024
90 minutes to pick up a pre-ordered car is unacceptable.
Reviewed: February 12, 2025
The waiting time in line was very long, and no one cared to assist. The Alamo car rental at Detroit is the worst I have ever encountered. I don't know how their other locations are, but I will never rent from them again. Regarding the vehicle type, the staff said we get whatever car is available. If there are no cars, just keep waiting. The car we got was extremely dirty, and the staff said it couldn't be cleaned. Overall, terrible experience!!!!!!
Reviewed: February 7, 2024
The service was acceptable, and there was no hard sell for insurance.
Reviewed: February 9, 2025
It was the first time I encountered a downgraded car model. Initially, I was going to give a negative review, but later an accident occurred. The handling of the accident was satisfactory, so I decided to give a positive review.
Reviewed: September 26, 2024
The ZoomCar app is great, but the staff at the store were disappointing. The employee at pickup was especially helpful, but the Black lady during drop-off had a terrible attitude.
Reviewed: March 18, 2025
I booked a Ford Focus, but it wasn't available, so they gave me a small car, a Kia, instead. I prepaid for 35 days, returned the car two days early, but they didn't refund the money for those two days. Poor service.
Reviewed: February 18, 2025
The Black gentleman patiently listened to my awkward Chinese-style English and was considerate of my feelings throughout.
Reviewed: September 2, 2024
The car I originally booked was too small, as I needed more space for my kids' school luggage. The staff offered me a larger car option for an additional 190 dollars in total for 16 days, which I accepted. It was a new replacement.
Reviewed: July 21, 2024
We booked a Nissan SUV on the platform but were given a Ford instead. Our request to change the car was rejected, which was disappointing.
Reviewed: December 21, 2023
I've rented multiple times; it's very convenient.
Reviewed: December 21, 2023
Overall, QEEQ is very good, but the service of the local car rental company in the US is not satisfactory.
Reviewed: July 3, 2019
The counter staff lady was excellent in the way she handled the customers. I booked a 7- seater vehicle, when I arrived at pay-less to pick up the vehicle, there were already 2 families waiting and 2 more came in for similar vehicle. Due to delay in returns, they were running short. They Lady at the counter handled the situation well and offered alternatives for people willing to take and was constantly communicating with status updates. Coming to the car, though the exterior was cleaned the interior was dirty with sticky pocket holes and greased seat.
Reviewed: June 20, 2019
I was tricked into getting an upgrade thinking its total is $400 but when I turned in the car I DiscoverEd that I was conned into the sale Because The $400 was only the upgrade fee and the total fee was $665 this is unpractical business practices And I expect To be Reimbursed Or I will report it to Is the Better Business Bureau And other Regulatory Bodies
It takes up 34% of all car rentals. Top selected car types are: SUV, Small, and Large.
* Based on all bookings from Detroit Airport (DTW) for the last 30 days.
Lowest rental rates at the Detroit Airport (DTW) is USD 54.94 on average, and can go up to USD 91.33 at the busiest August. Use this conclusion to schedule your trip to your best interest.
In contrast, Sunday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Detroit Airport (DTW).
* Based on the scheduled pickup time of all bookings from Detroit Airport (DTW).
Most customers book a rental car from Detroit Airport(DTW) for 3 days, showing a short-term journey is popular.
One-way car rentals take up nearly 15% of the total bookings at Detroit Airport (DTW).Out of it, besides Toledo, other top destinations : Waterford, Cleveland.
On average, Full Protection costs USD 69.37 per day for SUV, USD 67.79 for Large and USD 55.37 for Small.
Do You Know?
No.1 Source Country
Customers from Ireland choose Detroit Airport(DTW) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from United States prefer more spacious car models like and Gmc Yukon.
Quite a Planner
United Kingdom renters like to plan much more ahead, they usually make the online booking 51 days before pickup from the Detroit Airport (DTW).
8.7/10 Very good
600+ ratings, 1 reviews
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