I couldn't get the Cherokee I reserved. There were limited car options, and the car they provided wasn't any better than the one I booked. It was a Volkswagen SUV, barely enough for three people’s luggage. However, the store explained that it was the only car they had. Another group of friends traveling with us waited for an hour at AVIS but ended up getting a better car. It seems like their car inventory is indeed quite tight.
The car rental industry in the US is very well-regulated, the service is super nice, and they place a lot of trust in people. When returning the car, they don't even check it—just leave the keys and go.
The service is very thoughtful and user-friendly. The staff are enthusiastic, professional, and efficient. The vehicle is clean and hygienic, offering an excellent driving experience!
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