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Last updated on: November 6, 2025
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40Rental Locations
21Airport Locations
Map View of Car Rental Locations in Cairns
Simba Car Hire
9.6/10
Dollar
9.0/10
Europcar
8.5/10
Thrifty
9.4/10
Budget
9.3/10
East Coast Car Rentals
8.6/10
Avis
9.1/10
BARGAIN
9.1/10
Alamo
9.2/10
Jucy
7.5/10
Hertz
9.6/10
ACE Rental Cars
9.1/10
Apex
9.2/10
Enterprise
9.8/10
Shouqizuche
9.6/10
Atlas
8.3/10
Firefly
9.3/10
APOLLO
6.8/10
Keddy by Europcar
10.0/10
Red Spot
7.0/10
Reviewed: October 4, 2025
The staff at the store were very nice, and both pickup and drop-off were highly efficient. Simba's local car rental service is reliable, affordable, and the vehicles are in great condition.
Reviewed: October 1, 2024
Terrible car provider, should be avoided! They provided us with a brand new car, which was nice. Unfortunately I scratched a bit the rim. In the contract, it's clearly written that a rim scratch is $195. They took our $500 bond and also took around $320 directly from my bank account w/o my consent. Pure scam.
Reviewed: April 4, 2025
Very satisfied, they even upgraded me to an SUV for free. The car was very new.
Reviewed: January 13, 2024
My expectations were definitely met. I want well prepared vehicles that are clean. I got this and no issues.
Reviewed: August 9, 2025
Very satisfied with the service. The whole process went smoothly, although the wait time for picking up the car was too long.
Reviewed: February 20, 2025
Excellent. The car was very clean and new. The paperwork was processed very quickly, and this car model is very easy to drive.
Reviewed: February 8, 2025
The lady at the Cairns pickup location provided excellent service, carefully explaining everything and informing us about roadside assistance.
Reviewed: July 8, 2025
The Hyundai Cerato was replaced with a hybrid Toyota C-HR. Great car with strong performance and smooth handling.
Reviewed: March 2, 2025
Great downtown location for a renting a car for a 1-day trip for several people to avoid purchasing multiple multiple bus tour tickets!
Reviewed: March 11, 2024
Due to a change in plans I needed to retun the car ealy to Cairns on Sunday 25th Feb meaning I am owed a refund for the unused days. I was told at the counter that an updated invoice would be genrated via email. That has not happended at this point. I would like to request a car hire refuen for the unsed days. I was due to return the car on Wed 28th Feb so am owed three days charges.
Reviewed: August 30, 2023
Customer service was excellent, process was easy and smooth and car was perfect for our needs.
Reviewed: May 25, 2025
The car rental company provides a free airport shuttle bus, which is very convenient.
Reviewed: October 2, 2024
Although there is no branch at the airport, the shuttle bus location instructions are quite clear. However, you'll need to communicate via phone, which requires some basic English skills.
Reviewed: May 11, 2025
Great and fast. Online check-in in advance made the car pickup very quick.
Reviewed: September 3, 2024
We booked a Land Cruiser but end up we got a KIA at same price. It is not a good experience at all! We should get a Highlander at least .
Reviewed: January 15, 2024
Top quality car and service. A little difficult with locating the car park for drop-off. Instructions could have been shared beforehand. Really good experience overall.
Reviewed: March 18, 2025
The staff were very friendly and cheerful, thumbs up!
Reviewed: February 18, 2025
The counter staff were very pushy on insurance upsell. He tried to convince me that my travel insurance and CC insurance would not cover my excess. He then went on to tell me that if I was in an accident I would have to pay the daily rate while the car was off the road and my insurance would not cover it. I didn't believe so I called the call centre, and they confirmed this to be true. I won't be using them again for this reason. The other issue was that I could not inspect the car properly due to rain and there was no where under cover to park.
Reviewed: February 10, 2025
The overall service is acceptable, but you need to call the store for a pick-up from the airport. The pick-up location requires a short walk outside the terminal.
Reviewed: March 3, 2025
The store is easy to locate, staff are friendly, and both pickup and return processes are quick and straightforward.
Reviewed: August 21, 2024
Parking by the Brisbane seaside requires payment, otherwise you'll risk getting a fine. A 1.5-hour penalty costs 74 AUD.
Reviewed: March 3, 2024
Fantastic customer service at the counter from the lady and two guys there. The car was good and the whole process easy. The only let down was we were waiting in the international terminal desk for ages before reading a sign on the Euro car desk saying pick up was in domestic. Wish Alamo had a sign up. Wasted 30 mins of time
Reviewed: June 25, 2023
Terrible experience, car was extremely dated with over 140,000kms on it. Panels looses, car drove terribly and had a constant tick. When I arrived constant expectations that I pay more and put more money on hold. All in all the car was a piece of sh#t that wouldn’t be worth more than $2000. Staff not helpful and will never use Jucy again.
Reviewed: June 19, 2023
Car was beaten up with lots of scratches and dents. Depot was a long way from airport and the shuttle's timing wasn't good, ie a lot of flights are quite early but the service doesn't start until around 8.30-9 I think
Reviewed: December 6, 2022
staff you had at cairns depot were excellent car was clean
Reviewed: May 31, 2021
I oredered a Suziki Swift and got a Suburu Forester. I insured based on a Swift with no windscreen cover. Chip on Forester windscreen which has intelligent eyesight. I am yet to discover what/if this will cost.
Reviewed: November 5, 2024
We did not receive the correct vehicle that we booked and were forced to use a Mazda CX-5, which did not have enough space for the four of us with the baby car seat installed. Additionally, we were charged extra for the baby car seat, even though I had already paid for it through QEEQ. We were also pressured into purchasing insurance, as they threatened to charge a $200 withdrawal fee if we declined. As someone who works for the ACCC, I found it concerning to be treated this way by an Australian company, and I felt harassed. I have already lodged a complaint against this company for their unethical sales practices. The staff were unhelpful throughout the experience. It may be worth considering if partnering with ACE is truly beneficial for your reputation. I will be in touch soon to provide further information for our investigation.
Reviewed: July 28, 2022
Ace were fantastic, from transfer to the car to pick and the instructions for drop off was easy.
Reviewed: May 29, 2021
Car was a Hertz car, was a new RAV4 Hybrid so was better than I was expecting. Staff were friendly but had to be bused to the city location to pick up, although we could return at the airport directly Been waiting for a copy of the rental agreement for over 2 weeks
Reviewed: October 24, 2024
I would easily go through Apex again, I had no issues at all. Very simple process, great staff.
Reviewed: March 28, 2024
Very nice car suited for city driving and long trips. Not good on the hills needs more grunt. But it was easy to drive and very comfortable over long distances.
Reviewed: September 17, 2023
Extremely happy with car and service. Will definitely book through them again
Reviewed: March 9, 2019
Great once we got the cat -but you cannot contact anyone - they don’t answer the phone. We were delayed to get to pick up car and for 24 hours tried to call and no one answered the phone. Very stressful and unhelpful. No way to make contact with them to ask help and advice. We needed to talk to a person in cairns and we couldn’t.
Reviewed: August 13, 2018
The staff had a good attitude, waiting time was acceptable, and they were patient.
Reviewed: November 27, 2019
We were very impressed with the location and the ease of our booking!
Reviewed: October 24, 2019
Atlas was amazing, their Customer Service Representative-Javie was amazing, one of the best I have ever met, he did everything fast and with easy and he went out of his way to help and make our experience pleasant and we were extremely happy with everything.
Reviewed: August 10, 2019
Everything is good except on one day in Cape tribulation , the car didn't start when we finished and try to go back to our hotel at 4:30 PM. There is no service in the area. Luckily a tourist took us to the restaurant to use the land line and we call road assistant and they order a tow truck to help us. At 5:30 PM , suddenly the car can start and we cancel the tow truck. We were scare because it was getting dark and it was a long way to go back. We still do not know what was wrong with the van, but finally everything is OK
Reviewed: June 28, 2019
I waited a red shuttle at pick-up point for more than 15 mins. I wasn't happy with that. By the time I got my car, it was already 7:45am. My schedule became very tight because I had to get on the ship by 8am and I nearly missed it. Please think about how to organise for picking up a customer having a booking from 7am.
Reviewed: June 13, 2019
The Navi didn't work. A map to show exact drop off point and location of Petrol stations near the airport would be really helpful
Reviewed: March 21, 2019
Hyundai I30 was supplied instead of the expected Corolla. Very impressed with the Hyundai. Perfect for our needs and very fuel efficient. Would happily do it all again.
Reviewed: July 18, 2016
Very convenient, it's Europcar's Australia branch, and the car condition is excellent.
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In terminal
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