The Melbourne Airport branch is located outside the airport. The counter staff do not speak Chinese, and we waited a long time for the shuttle bus. When we arrived at the branch, we showed them the printed booking confirmation. We were renting the car for eight days, and the quoted cost at the branch was 826 AUD. However, they wanted to charge 1122 AUD. We questioned this, and the staff said it was because we hadn't paid the one-way rental fee. Confused, we signed the paperwork. When returning the car, we realized they had calculated the rental as nine days and added the one-way fee. After arguing our case, they acknowledged it and promised a refund upon vehicle return. Luckily, everything went smoothly. When we returned the car at Adelaide Airport, they were quite good—checked the car's condition, printed the bill immediately, and handed it to us. Overall, a positive experience.

The staff at both the pick-up and drop-off locations were great. The procedures were handled quickly, and they answered questions diligently.

The vehicle was in excellent condition.

Excellent vehicle condition, first experience driving with right-hand steering.

Overall service was great, and the pickup and drop-off process was very convenient. Unfortunately, I didn't get a Toyota; the Isuzu was slightly harder to drive.