Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
November 3, 2025
Destination: Nice
It was actually Europcar, pretty good.
View moreOctober 29, 2025
Destination: Nice
The entire car rental process went smoothly. There was a small issue with the vehicle, but the lady at the store quickly resolved it.
View moreOctober 27, 2025
Destination: Marseille
The service is efficient, and both pickup and drop-off are very convenient.
View moreOctober 27, 2025
Destination: Nice
Very good, friendly, professional, and enthusiastic attitude.
View moreOctober 25, 2025
Destination: Dijon
Very satisfied
View moreOctober 25, 2025
Destination: Paris
It went smoothly.
View moreOctober 24, 2025
Destination: Paris
The car I booked was the car I got. The staff were friendly, and they let me pick up the car more than an hour earlier without any issue. There were no upselling tactics or unclear charges, and the deposit was refunded promptly. Since I'm not a skilled driver, I chose to purchase the full local insurance. The car was in great condition and easy to drive. One suggestion: avoid returning the car in downtown Paris at all costs—the traffic is absolutely terrible!
View moreOctober 24, 2025
Destination: Avignon
The car rental company is doing great business, so vehicle availability was slightly tight. However, they still arranged a car of the same class for me, and the vehicle was in excellent condition without any issues!
View moreOctober 24, 2025
Destination: Beauvais
The staff was great and no hidden fees.
View moreOctober 23, 2025
Destination: Marseille
When I arrived, there was no line, and the process went very smoothly. It's located inside the airport and easy to find.
View moreOctober 23, 2025
Destination: Chessy
Very good
View moreOctober 23, 2025
Destination: Aix En Provence
The Avis service at Disney Station is excellent.
View moreOctober 22, 2025
Destination: Paris
Overall, it went quite smoothly for both pick-up and drop-off.
View moreOctober 22, 2025
Destination: Lille
Avis, as usual, is great.
View moreOctober 21, 2025
Destination: Paris
Overall, it's fairly good.
View moreOctober 21, 2025
Destination: Nice
Very satisfied. Picking up the car in Nice was quick and simple. The car was in good condition, clean and well-maintained. Returning the car in Paris was straightforward, just park the car and hand over the keys at the counter. The credit card pre-authorization was canceled within a few hours—great experience.
View moreOctober 20, 2025
Destination: Cannes
I booked a Peugeot 508 but was upgraded to a BMW 3 Series diesel wagon. The car had 70,000 kilometers on it but was in very good condition. I didn't visit any chaotic big cities, so there were no issues with theft or vandalism. I thoroughly enjoyed the driving experience with the diesel BMW: precise steering, adaptive cruise control with L2 semi-autonomous driving, powerful performance, stable at high speeds, and excellent sound insulation. It's perfect for the South of France, which has both mountain roads and highways for long-distance driving. In terms of space, the trunk is very large and can fit two 28-inch suitcases plus a carry-on bag.
View moreOctober 20, 2025
Destination: Strasbourg
Very satisfied with the service, patiently and thoroughly explained the vehicle's features and operations.
View moreOctober 20, 2025
Destination: Le Havre
Very good.
View moreOctober 20, 2025
Destination: Paris
Returning a car at Paris North Station is quite troublesome and the process is somewhat inefficient. Other aspects are fine, but the tire pressure was low and the car wasn't very clean inside.
View moreOctober 20, 2025
Destination: Chessy
Pretty good.
View moreOctober 19, 2025
Destination: Nantes
Very satisfied.
View moreOctober 19, 2025
Destination: Paris
Satisfied.
View moreOctober 19, 2025
Destination: Avignon
Originally booked a Peugeot 208, but received an MG3 for pickup. The car is small, which makes it well-suited for Europe's narrow streets. It was easy to drive. Purchased full insurance and completed a round trip from Avignon to Nice, including visits to nearby towns. The only slight inconvenience was parking. The refund of the pre-authorization took a bit longer than expected.
View moreOctober 17, 2025
Destination: Nice
Overall good, but the car wasn't 100% full on fuel at pickup. Returning it with a full tank resulted in some loss.
View moreOctober 17, 2025
Destination: Nice
Provides detailed guidance, so you don't have to find the car on your own.
View moreOctober 17, 2025
Destination: Nice
This is my second time renting a car at Nice Airport in France. Overall, it was a good experience. The pickup and return process was convenient, and the vehicle was new. Very satisfied.
View moreOctober 16, 2025
Destination: Avignon
The car model was upgraded, the deposit was refunded immediately, and no deductions were made.
View moreOctober 15, 2025
Destination: Paris
The staff were very friendly.
View moreOctober 15, 2025
Destination: Paris
Had to wait in line a bit during pickup because there were some unusual customers ahead, like those without their own credit cards or wanting to use cash as a deposit. The staff handled it all calmly. Returning the car was very smooth, with the staff completing the inspection quickly.
View moreOctober 14, 2025
Destination: Avignon
It's okay.
View moreOctober 14, 2025
Destination: Paris
Excellent
View moreOctober 14, 2025
Destination: Avignon
The Alamo Avignon TGV location is right outside the station. Booked for 3 PM and arrived shortly after. Picked up the car smoothly without waiting in line. The staff was very friendly, and the process was quick.
View moreOctober 13, 2025
Destination: Nice
The staff was very friendly, there was no upselling, and the car pickup was very quick.
View moreOctober 13, 2025
Destination: Brest
Alamo has always been my top choice for car rentals during my trips to France. The experience has consistently been excellent—professional and efficient!
View moreOctober 13, 2025
Destination: Paris
The car rental staff were very friendly and helpful. When picking up the car, I didn’t like the reserved yellow-colored vehicle, so they immediately switched it to a Renault Captur. At drop-off, I informed the staff that the car wasn’t cleaned at pickup and that the drop-off location had been changed without prior notice. The staff quickly deducted 50 euros from the rental cost, which was very considerate. Additionally, regarding the absence of an environmental sticker on the car, we had to delay our journey to contact the rental company and QEEQ. The rental company provided no response, and QEEQ claimed they were reaching out to the rental company. The long communication process did not yield a definitive answer. The staff at the drop-off location clearly stated that rental cars in France no longer require an environmental sticker. Surprisingly, QEEQ also lacked this information.
View moreOctober 13, 2025
Destination: Nice
No specific instructions were provided for the return process.
View moreOctober 13, 2025
Destination: Marseille
The front desk staff can communicate in English to complete the procedures, and their service attitude is excellent. If you purchased full insurance on the QEEQ platform, there's no need to buy the car rental company's own insurance. They will keep recommending their insurance, first quoting the original price, and if you refuse, they will offer the discounted online price. It is ultimately up to you whether to buy or not. If you drive carefully, the insurance from the platform is sufficient. It is recommended to use a small car in Marseille. We rented a Lynk SUV, which was easy to drive but relatively large. Some roads in Marseille are quite narrow, so be mindful of potential scrapes.
View moreOctober 11, 2025
Destination: Lyon
The car rental process was convenient, and the vehicle was in great condition. I would rent again.
View moreOctober 11, 2025
Destination: Nice
Quick and efficient service
View moreOctober 10, 2025
Destination: Nice
The car rental company in Nice provides excellent service and operates very professionally. The contract is proactively sent to my email. They also take the initiative to introduce the condition of the vehicle and nearby gas stations. There is no push to sell insurance.
View moreOctober 10, 2025
Destination: Marseille
Average level.
View moreOctober 10, 2025
Destination: Clermont Ferrand
The staff at the rental company, a young guy and a lady, were very friendly and polite. The originally booked Volkswagen Taigo was unavailable, so they upgraded me directly to a large SUV. Consulting about full insurance at the rental location went smoothly as well.
View moreOctober 10, 2025
Destination: Nice
The car pick-up process was very smooth, the keys were left inside the car. The vehicle was brand new and extremely easy to drive.
View moreOctober 9, 2025
Destination: Nice
The car was in excellent condition. Although I rented a BMW, they provided a hybrid Mercedes, which was very new and drove great.
View moreOctober 8, 2025
Destination: Paris
There were few people when I went, and the staff was very patient. The car pickup process was smooth.
View moreOctober 8, 2025
Destination: Toulouse
Pretty good.
View moreOctober 8, 2025
Destination: Nice
Pretty good overall, but I originally booked a Peugeot 208, and only a Mini was available. The trunk was a bit small, but everything else was fine.
View moreOctober 8, 2025
Destination: Marseille
Not bad.
View moreOctober 7, 2025
Destination: Avignon
A great experience, the car was in good condition.
View more