Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 2, 2025
Destination: Polokwane
Too expensive
View moreMarch 19, 2025
Destination: Port Elizabeth
When I arrived at the rental company, I told the staff that I had already completed all procedures, including insurance, back in my home country. I didn’t need any additional services. The staff agreed and only asked me to sign the contract without providing me a copy. When I requested one, they said it wasn’t needed. However, upon returning the car, I realized I had been deceived into purchasing an additional insurance for 629.99 RMB. It’s infuriating to see such a large company engage in this kind of dishonesty.
View moreMarch 9, 2025
Destination: Cape Town
Very satisfied.
View moreMarch 9, 2025
Destination: Cape Town
Very satisfied with the service; I will rent from them again next time.
View moreFebruary 26, 2025
Destination: Port Elizabeth
Very satisfied
View moreFebruary 24, 2025
Destination: Cape Town
It was okay, but the staff was not very patient.
View moreFebruary 23, 2025
Destination: Cape Town
Very professional
View moreFebruary 21, 2025
Destination: Cape Town
Satisfied
View moreFebruary 20, 2025
Destination: Johannesburg
Ja, besser als erwartet
View moreFebruary 20, 2025
Destination: Cape Town
Overall, it's pretty good, but the car pickup process took quite a while. It took about 40 minutes to complete the procedures and another 20 minutes to pick up the key from the back. However, the return process was quick, and there were no unexpected charges. I forgot to bring my physical Chinese driver's license this time, but I successfully picked up the car using the translated version of my electronic driver's license from the 12123 app. Photos of the Chinese driver's license are not accepted, so I advise everyone to be mindful and always carry the physical driver's license whenever possible.
View moreFebruary 10, 2025
Destination: Port Elizabeth
Very good.
View moreFebruary 5, 2025
Destination: Port Elizabeth
Very convenient.
View moreFebruary 4, 2025
Destination: Johannesburg
It's 2024. We have self-driving cars, we're exploring Mars, but my credit card can't handle a transaction in South Africa? Seriously? I'm starting to suspect the international banking system is powered by hamsters on tiny treadmills.
View moreFebruary 2, 2025
Destination: Cape Town
Waited very long for the car-most frustrating as was pressed for time
View moreJanuary 14, 2025
Destination: Cape Town
It was OK - we ended up with a Suzi Swift
View moreJanuary 12, 2025
Destination: Bloemfontein
It was a terrible experience, we had to pay in even though we paid the whole rental fee through QEEQ, the car we received was an “upgrade” from them but it was in fact smaller, dirty, smelled and had stains on the seats. They did not even find our booking and didn’t take our booking confirmation email from QEEQ as proof.
View moreDecember 24, 2024
Destination: Johannesburg
Super
View moreDecember 18, 2024
Destination: Port Elizabeth
Very satisfied.
View moreDecember 16, 2024
Destination: Cape Town
Very satisfied. The staff at the car rental service were exceptionally friendly. I don’t speak English, but they were very enthusiastic about helping me.
View moreDecember 7, 2024
Destination: Port Elizabeth
It should be acceptable in Africa, but the overall car configuration is much worse compared to the same model in other countries.
View moreNovember 30, 2024
Destination: Cape Town
Everything was fine except the final bill was unclear and no one explained it.
View moreNovember 30, 2024
Destination: Johannesburg
Good, the experience was excellent.
View moreNovember 28, 2024
Destination: Port Elizabeth
The car rental company inexplicably charged an extra 3000 Rand, which seemed like a deposit for returning the car with a full fuel tank. The staff could not clearly explain what the 3000 Rand fee was. First, they said it was for insurance, then they said it was some kind of deposit, but it was actually charged directly to the credit card instead of being held as a credit limit like usual. This fee was not listed on the order either. Thankfully, the customer service team of Zuzuche stepped in and took a long time to clarify this charge. Kudos to Zuzuche's customer service.
View moreNovember 25, 2024
Destination: Cape Town
Busy, fine
View moreNovember 25, 2024
Destination: Cape Town
Very good.
View moreNovember 19, 2024
Destination: Johannesburg
Satisfactory.
View moreNovember 19, 2024
Destination: Cape Town
The fuel tank was not full when picking up the car, but they quickly allowed us to hit the road after taking pictures for evidence. Very responsive.
View moreNovember 16, 2024
Destination: Cape Town
I booked a RAV4, but every time I got a Corolla Cross instead. The reason given was always that the two cars belong to the same category. Why is the RAV4 never available? Rental location: Cape Town Airport.
View moreNovember 16, 2024
Destination: Lanseria
No queue, pretty quick.
View moreNovember 16, 2024
Destination: Lanseria
It was fast, and the car was new.
View moreNovember 13, 2024
Destination: Cape Town
Excellent.
View moreNovember 10, 2024
Destination: Johannesburg
I booked a Toyota Corolla, but the rental company provided a very new Honda instead. It was smooth to drive, though the power was a bit lacking. For pickup, I called the rental company and they sent someone to pick me up. The vehicle inspection and pickup process went very smoothly. The staff also confirmed the drop-off location with me, and after adding WhatsApp, they sent me the return address, road conditions, and corresponding pictures through the app. Following these instructions, I easily found the drop-off point. The rental company staff were friendly and their service was excellent, deserving of praise!
View moreNovember 9, 2024
Destination: Cape Town
The store couldn't find my reservation, which wasted an hour of my time and seriously affected my travel plans and mood. The vehicle model was completely different from what I booked—it was a lower-tier model with a different price. They responded claiming it was the same tier, which is absolutely nonsense.
View moreNovember 4, 2024
Destination: Johannesburg
The service attitude was great, no upselling, and the location was easy to find. Returning the car was also smooth. The car was excellent—almost brand new with only 3,200 kilometers on it. A deposit of over 3,000 ZAR was held when I picked up the car; I hope it will be refunded without issues. However, there was one problem: I had booked an automatic car but was given a manual one. At first, I didn’t notice and spent some time trying to figure it out. Only after realizing something was wrong did I return to the office to ask, and they replaced it for me. This kind of issue had never happened to me before.
View moreNovember 3, 2024
Destination: Johannesburg
Great experience with long-term car rentals.
View moreOctober 20, 2024
Destination: Johannesburg
Great experience with all staff
View moreOctober 15, 2024
Destination: Cape Town
Late and overcharged.
View moreOctober 14, 2024
Destination: Cape Town
The process was very efficient, both pickup and return were quick, but the car provided was an old model without a rearview camera, which was less convenient.
View moreOctober 8, 2024
Destination: Cape Town
Car rental at Cape Town Airport is very convenient.
View moreSeptember 28, 2024
Destination: Johannesburg
Very satisfied.
View moreSeptember 25, 2024
Destination: Durban
Too long wait for the car. Car wasn't ready when I got there.
View moreSeptember 18, 2024
Destination: Johannesburg
Everything was according to the plans and arrangements
View moreSeptember 9, 2024
Destination: Johannesburg
Smooth
View moreAugust 31, 2024
Destination: Cape Town
The car was in great condition.
View moreAugust 17, 2024
Destination: Port Elizabeth
Very satisfied!
View moreAugust 13, 2024
Destination: Durban
Use Europcar for leisure & business never disappointed
View moreAugust 7, 2024
Destination: Cape Town
the car provided was not the same and slightly smaller than the option chosen
View moreAugust 5, 2024
Destination: Durban
Very satisfied, giving it a thumbs-up.
View moreAugust 4, 2024
Destination: Johannesburg
Very satisfied.
View moreJuly 31, 2024
Destination: Cape Town
A pretty good service experience, staff were friendly.
View more