Thailand Car Rentals

The staff were very professional and friendly.

Excellent

The staff at the store are very efficient, with minimal waiting time. They explained everything clearly and patiently!

Very good. Although the car had some collision marks, it was very clean and reasonably priced. All marks were documented.

Poor attitude and lack of communication with customer service.

Very good

The service attitude was excellent!

The service is quite good.

Make sure you pick a decent engine size if traveling the hills of Northern Thailand,

Excellent service, even late at night you can pick up the car at the airport.

Overall good. Keep in mind that the roads in Phuket are narrow, making it inconvenient to drive larger vehicles.

Very satisfied

I was a bit unhappy about not getting the car I reserved, but overall the service was very good!

Although I couldn't get the car I reserved in advance, the overall service was very good. When I wanted to extend the rental period during the trip, I called to inquire and they provided several options.

Very satisfied

Very satisfactory

Very satisfied.

The overall service is excellent.

Very good.

Easy to find and good service.

Very good, simple and efficient.

Very satisfied

The service was average, they always claimed there was no insurance, communication was difficult, and they couldn't communicate in proper English.

Second time visiting, efficient service and well-organized! No extra charges!

Very satisfied.

Smooth and normal process.

The car was in excellent condition and very new. The entire rental and return process was extremely smooth, and the staff provided great service. Highly recommended!

The service attitude of Hertz car rental company was generally good. The staff were friendly and professional, and both the pickup and return processes were smooth. Additionally, there was no waiting in line for this rental, making the experience very efficient! Overall, the service and efficiency were quite satisfactory!

The service was excellent.

Very professional

Very satisfied. The Fortuner is perfect for family trips, offering spaciousness, good safety features, and a comfortable driving experience.

Excellent service

Excellent

Very satisfied.

Satisfactory

Very satisfied.

Quick and efficient service for both pickup and drop-off.

It's okay.

The overall service from this company is extremely poor, and all the staff have a bad attitude. The car I rented was very old, with over 140,000 kilometers on the odometer. The interior was very noisy, and the braking system had issues.

The vehicle was relatively old. It's recommended to purchase insurance. While driving, a stone hit the front windshield. Since I didn't buy insurance, I had to pay 10,700 THB. It was very frustrating.

Perfect 10 out of 10

Very satisfied.

Very satisfied

Satisfied

The overall service was excellent. Even though my English isn't very good, they explained everything clearly with gestures. Highly commendable!

Very satisfied

From March 30 to April 6, I rented a Haval Jolion model 6 through ASAP. Although I have over 2,500 kilometers of self-driving experience from three previous trips, this rental turned into a particularly unpleasant experience.

1. Vehicle malfunction and delayed assistance
On April 3 at 9:00 AM, the car unexpectedly lost power while driving, with the dashboard displaying a 'Low Battery Pack' warning. I immediately contacted ASAP via WhatsApp for roadside assistance, but it wasn't until 11:30 AM that help arrived. The technician's repair attempt failed, and I was informed it would take another hour for a colleague to deliver a replacement vehicle. Since I had a business meeting to attend, I was forced to pay for a taxi out of pocket. I did not request compensation for time lost or taxi fare from ASAP. The replacement car was delivered as agreed later in the afternoon (see images 1-3).

2. Unjustified claims and poor attitude
On April 6 at 11:50 AM, I returned the car at the airport as scheduled. Due to time constraints, I could not refuel the car fully and informed the staff to refuel on my behalf, deducting the cost from my credit card. However, the staff took me to the front desk where two employees showed me photos of the previously malfunctioning car and accused me of damaging the grille, demanding compensation of approximately 9,200 THB.

I raised the following concerns:
• The photos showed the rear trunk area of the car, yet the alleged damage involved the front grille, which does not correlate;
• How could I, under normal driving conditions, possibly affect or damage the interior side of the grille?
• During the car pickup, ASAP did not open the hood to check the grille, so how can they now conclude the damage was caused by me? (see images 4-7)

One of the front desk staff members responded to my feedback by blaming me for not purchasing full insurance. In my view, insurance is meant to cover incidents like scratches and traffic accidents, not to shift responsibility for ASAP’s own inadequate maintenance. Does ASAP intend to coerce customers into buying more insurance for profit? When I attempted to express my thoughts calmly, this staff member began arguing loudly. I had to ask them to stop.

Overall
This rental experience deeply undermined my trust in the integrity and service of Thailand’s ASAP company. The sudden loss of vehicle power posed a serious safety risk, leaving me with negative impressions. I hope this review will assist other customers in making more informed choices.

Very satisfied

The entire process was very satisfying.

We got a very good car. I have been to this office several times and I am always extremely satisfied.