Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
November 7, 2025
Destination: Istanbul
The service was very attentive.
View moreNovember 4, 2025
Destination: Izmir
Overall, I'm quite satisfied. The car was in great condition, but it came with an empty tank, which was a hassle as I had to find a gas station right after picking it up. Plus, when returning the car, it's hard to use up all the fuel, so renters tend to lose out a bit. It would be better if they provided the car with a full tank and required it to be returned full.
View moreOctober 30, 2025
Destination: Antalya
Satisfied with the quick and straightforward service, no tricks involved.
View moreOctober 28, 2025
Destination: Istanbul
The car pickup process with Cizgi Rent a Car was very smooth; it only took half an hour to get the car.
View moreOctober 27, 2025
Destination: Dalaman
The service was good. There were some issues with the insurance during pick-up, but the customer service helped resolve them later.
View moreOctober 25, 2025
Destination: Antalya
The car rental company was excellent and straightforward to deal with. The car provided was very new and equipped with CarPlay and Android Auto. However, it required waiting for the company's shuttle service.
View moreOctober 24, 2025
Destination: Izmir
Had a very pleasant self-drive experience. The car was in great condition, the staff communicated well in English, and both pickup and drop-off were smooth.
View moreOctober 24, 2025
Destination: Istanbul
Pickup and drop-off were smooth. They promoted insurance but didn’t pressure me to buy it. The car provided had some scratches but was in excellent condition. However, the deposit hasn’t been refunded even after 9 days!
View moreOctober 24, 2025
Destination: Antalya
It was fantastic. The car was in great condition. Later, when a tire blew out, they handled it very efficiently when I returned the car.
View moreOctober 24, 2025
Destination: Istanbul
The service was excellent before, during, and after the rental.
View moreOctober 23, 2025
Destination: Istanbul
Very efficient.
View moreOctober 23, 2025
Destination: Izmir
I arrived at nearly 11 PM, and the staff at the store immediately and accurately called my name. She was very patient in communicating with me, even though my English is not very good. She explained everything patiently without rushing, and clearly described the pickup location.
View moreOctober 22, 2025
Destination: Istanbul
Pickup and drop-off are quite convenient, the car interior is clean and odor-free.
View moreOctober 21, 2025
Destination: Istanbul
Upon arrival, the rental company 'essence' was nowhere to be found—it turned out to be HDY Everyday. After searching for quite a while, the instructions on QEEQ were unclear. Getting in and out of the terminal required passing through security checks. The promised pre-authorization was changed to an actual payment, and the rental contract was in Turkish, leaving me with no choice but to sign it. Getting the car involved going to a large parking lot across the street at another rental company, which was not easy. The car itself was in very good condition.
View moreOctober 19, 2025
Destination: Antalya
Very good, the pick-up and drop-off process was fast, and the car was very new.
View moreOctober 18, 2025
Destination: Kocasinan
The staff was friendly, attentive, and approachable. The vehicle was great and easy to drive. Deposit was paid, hopefully it will be returned on time if there are no violations.
View moreOctober 17, 2025
Destination: Istanbul
Very good car rental company, simple and straightforward.
View moreOctober 17, 2025
Destination: Istanbul
Not bad, it is part of Everyday, a red-branded company.
View moreOctober 16, 2025
Destination: Antalya
Service is good, but the ability to resolve issues depends on the individual staff.
View moreOctober 15, 2025
Destination: Antalya
Fast pickup and return process
View moreOctober 15, 2025
Destination: Istanbul
Good
View moreOctober 14, 2025
Destination: Kayseri
I couldn't speak English, so I had to call someone to translate.
View moreOctober 14, 2025
Destination: Istanbul
Great!
View moreOctober 13, 2025
Destination: Istanbul
I am very satisfied with the car rental experience, including the return process and deposit refund.
View moreOctober 13, 2025
Destination: Istanbul
It was okay, but we were charged 18.73 euros for being 130 kilometers short on fuel.
View moreOctober 13, 2025
Destination: Izmir
At the airport counter, they recommended an upgrade, saying the car was newer and fuel costs would be lower. We saw the price difference wasn't significant, so we went for it. The car was in great condition, driving experience was smooth, and it was comfortable to ride in. The staff at the counter explained the key points to note, but picking up the car from the parking lot felt a bit rushed.
View moreOctober 13, 2025
Destination: Istanbul
I chose this company because of the high ratings from other customers and the feedback mentioning no upselling practices. As it is an international chain and the car options matched my preference, it seemed like a good choice.
View moreSince I have rented cars in many countries before, including in Azerbaijan and Georgia in May, I naturally make comparisons.
Overall, it was pretty good. There was upselling, but it wasn’t pushy. Both car pickup and return were very convenient. Extending the rental by one day was no issue at all.
October 12, 2025
Destination: Istanbul
Very good, no hidden fees, only need to pay the highway toll in the end.
View moreOctober 11, 2025
Destination: Istanbul
Very good
View moreOctober 10, 2025
Destination: Istanbul
Very good.
View moreOctober 10, 2025
Destination: Istanbul
This is my fourth time using Enterprise in Europe, and they have never let me down.
View moreOctober 10, 2025
Destination: Istanbul
Highly efficient.
View moreOctober 9, 2025
Destination: Antalya
Landed at around 9 AM local time to pick up the car, waited for 10 minutes but didn't see any staff. Subsequent car pick-up and usage went smoothly, and the car inspection was thorough. The car's condition was average; the steering wheel was misaligned, likely due to a previous accident. The diesel car was fuel-efficient, which was quite satisfying.
View moreOctober 9, 2025
Destination: Izmir
Got it done in 15 minutes, just needed the paper receipt.
View moreOctober 9, 2025
Destination: Istanbul
The pickup and drop-off processes were smooth, without excessive upselling, and quite efficient.
View moreOctober 8, 2025
Destination: Istanbul
Very satisfied, affordable price. Adding glass and tire insurance costs only 5 euros per day, and they also provide a second driver for free. The car model was upgraded for free as well.
View moreOctober 8, 2025
Destination: Dalaman
The Clio is very easy to drive and fuel-efficient. Picking up and returning the car took less than 10 minutes.
View moreOctober 7, 2025
Destination: Izmir
Overall, it was quite convenient. Returning the car felt similar to companies like Shenzhou or eHi in China. As long as the vehicle didn't have major issues, the staff didn't inspect much before accepting the return.
View moreOctober 6, 2025
Destination: Dalaman
Picked up promptly, good vehicle condition, and the process was handled quickly and professionally.
View moreOctober 6, 2025
Destination: Antalya
There was a small hiccup during the car pickup, took some time to locate.
View moreOctober 6, 2025
Destination: Dalaman
Both pickup and drop-off were seamless. The car was in excellent condition with great power, which made it very effortless to drive on the hilly roads in Turkey.
View moreOctober 5, 2025
Destination: Adiyaman
The pick-up and drop-off process was very quick!
View moreOctober 5, 2025
Destination: Antalya
Very smooth, fast, and efficient pick-up and drop-off service. The car condition is excellent. Highly recommend choosing this rental company.
View moreOctober 4, 2025
Destination: Istanbul
It's just okay, the car is relatively old.
View moreOctober 4, 2025
Destination: Izmir
The car rental and return process was smooth. The return inspection was quick and straightforward, and the car was very new. For returns at Antalya Airport, use Google Maps to navigate to 'RENT A CAR CIZIG.' Domestic navigation apps often lead to the wrong location. Do not use the QEEQ address, as it is incorrect.
View moreOctober 3, 2025
Destination: Dalaman
The service attitude was excellent.
View moreOctober 1, 2025
Destination: Istanbul
They provided a brand-new C4 with only about 2500 kilometers on it, didn’t require a credit card deposit, and after informing me full insurance was purchased, there was no additional upselling. During car return, after confirming there were no traffic violations, they charged for highway tolls, which amounted to about 500-600 lira more than my records. They didn’t provide a detailed breakdown but charged a total of 2150 lira. Overall, I was very satisfied.
View moreOctober 1, 2025
Destination: Izmir
I had rental insurance thru my US insurance and also on the credit card I used for booking. But customer service agent in Izmir told me that I had to buy insurance in Turkey because it doesn't show in Turkish e-devlet system that I have insurance. Of course it didn't, because I had it on US credit card Since he said he couldn't give me the car I needed, I had to spend another 5,000 TL for insurance.
View moreOctober 1, 2025
Destination: Istanbul
The process is simple and smooth.
View moreSeptember 29, 2025
Destination: Istanbul
It's okay.
View more