Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 5, 2025
Destination: Izmir
Very good.
View moreAugust 5, 2025
Destination: Izmir
Very satisfied, renting a car was convenient, and all questions were answered.
View moreAugust 4, 2025
Destination: Izmir
The pickup and car exchange went smoothly. I paid a little extra to switch to a BMW 120. The car was manufactured in December 2024 and is very new with excellent condition.
View moreAugust 4, 2025
Destination: Antalya
The entire Turkey trip was enjoyable, but the only unpleasant experience was with this car rental company. The pickup location was not at Terminal D, and it took a long time to find it. They kept pushing me to buy insurance and were extremely unprofessional.
View moreAugust 4, 2025
Destination: Istanbul
Very satisfied
View moreAugust 4, 2025
Destination: Izmir
Good overall.
View moreAugust 2, 2025
Destination: Istanbul
Satisfactory
View moreAugust 2, 2025
Destination: Dalaman
Where is the service? When picking up the car, I waited at the airport terminal for an hour. When the staff arrived, they acted like I owed them $200. The fuel gauge clearly showed less than half a tank, but they used a pen to mark the fuel level as being higher. After paying, I didn’t double-check the photos, and they later added numbers and redrew the fuel level mark as seen in the picture—pure fraud. When returning the car, I arrived early and got criticized for it. They even threatened that I couldn’t park the car at the return spot and insisted on a hand-to-hand handover. The car was used normally, but when I returned it, the automatic door was broken. Honestly, you have to stay vigilant while dealing with them; it’s like they’re targeting your wallet and want to rip it apart. Very bad experience.
View moreAugust 2, 2025
Destination: Istanbul
Gave a 5-star rating.
View moreAugust 2, 2025
Destination: Istanbul
Excellent service
View moreAugust 1, 2025
Destination: Istanbul
The location is right at the airport, making it very convenient to reach on foot. The service is efficient and the process is completed quickly.
View moreAugust 1, 2025
Destination: Istanbul
Very professional, with more affordable prices compared to other rental companies and good vehicle condition.
View moreJuly 30, 2025
Destination: Izmir
Overall satisfied, still waiting for the deposit refund. The rental company said it would take 7 days, but not sure how many days it will actually take.
View moreJuly 29, 2025
Destination: Istanbul
It was a great experience. The store is near the airport, and the staff explained things clearly. They recommended insurance, but you can choose not to buy it—there's no forced purchase. The vehicle comes with an HGS system.
View moreJuly 28, 2025
Destination: Izmir
Excellent
View moreJuly 27, 2025
Destination: Antalya
Very good.
View moreJuly 27, 2025
Destination: Istanbul
Overall, pretty good. The actual car provided was a Peugeot 2008, a new model from June this year. It suits the local road conditions perfectly. Highly recommended!
View moreJuly 27, 2025
Destination: Izmir
Efficient and convenient.
View moreJuly 26, 2025
Destination: Istanbul
Top-notch service, very convenient.
View moreJuly 25, 2025
Destination: Istanbul
Overall, everything was normal and very good.
View moreJuly 25, 2025
Destination: Dalaman
Very smooth experience overall, now just waiting to see if the deposit gets refunded quickly.
View moreJuly 25, 2025
Destination: Istanbul
Very good, the staff provided great service and communication was smooth.
View moreJuly 24, 2025
Destination: Istanbul
Overall satisfied.
View moreJuly 23, 2025
Destination: Izmir
The staff were very friendly and helpful.
View moreJuly 23, 2025
Destination: Ankara
Very good
View moreJuly 22, 2025
Destination: Izmir
The car is great, accelerates quickly.
View moreJuly 21, 2025
Destination: Izmir
Very satisfied
View moreJuly 20, 2025
Destination: Istanbul
Although the reserved car model wasn't available, they provided a brand-new car with just over 90 kilometers on it! Definitely a positive review.
View moreJuly 19, 2025
Destination: Istanbul
Very satisfied.
View moreJuly 18, 2025
Destination: Fethiye
Very good.
View moreJuly 18, 2025
Destination: Kayseri
Satisfied
View moreJuly 16, 2025
Destination: Istanbul
Pickup was very quick. The handover was smooth.
View moreJuly 15, 2025
Destination: Izmir
They claim to have airport pick-up service, but there isn't any. Called them and was told they would arrive in 5 minutes, but ended up waiting for half an hour. Same thing happened during drop-off: we arranged for 8:30, arrived early at 8:00, called them again and were told they would arrive in 5 minutes, but they showed up at 8:55, nearly causing us to miss our flight. If your language skills aren't great, don't give yourself the trouble—it's better to spend a bit more and rent directly at the airport.
View moreJuly 15, 2025
Destination: Ankara
Very good.
View moreJuly 15, 2025
Destination: Istanbul
Satisfied
View moreJuly 14, 2025
Destination: Dalaman
The process is simple, and both car pickup and return are quite smooth.
View moreJuly 14, 2025
Destination: Dalaman
Very satisfied.
View moreJuly 14, 2025
Destination: Izmir
Very satisfied
View moreJuly 12, 2025
Destination: Istanbul
The car provided did not match the reservation. Although I understand substitutions are made for the same type of vehicle, switching from an SUV to a compact hatchback is unacceptable. The prices are different, and I specifically paid extra for an SUV for the spaciousness.
View moreJuly 8, 2025
Destination: Istanbul
Very satisfied
View moreJuly 8, 2025
Destination: Istanbul
Very satisfied
View moreJuly 8, 2025
Destination: Istanbul
It took over an hour to complete the pick-up process, and no signature was required for the return.
View moreJuly 6, 2025
Destination: Istanbul
Good
View moreJuly 2, 2025
Destination: Ordu
The service was provided by Carplus, not Nissan, which made it really hard to find.
View moreJuly 2, 2025
Destination: Istanbul
The service was attentive, and the staff were well-versed in the workflow.
View moreJuly 2, 2025
Destination: Antalya
Good
View moreJuly 1, 2025
Destination: Istanbul
Very satisfied.
View moreJune 30, 2025
Destination: Antalya
Pickup and drop-off went smoothly without any additional charges. The car was in good condition, though the fuel-to-fuel policy in Turkey is a bit hard to manage.
View moreJune 24, 2025
Destination: Goreme
This is a dishonest business that extorted over 1,000 yuan from rental customers. They set traps and acted in a particularly rogue manner. They forcibly charged over 1,000 yuan to our credit card. Despite having clear photo evidence, they still maintained an attitude of 'I'm being unreasonably rogue, and you can't do anything about it,' refusing to refund. If I could get to them, I would smash their shop. A warning to Chinese people: do not deal with this company.
View moreJune 24, 2025
Destination: Fethiye
Very satisfied with the service, the staff handled everything quickly.
View more