United Kingdom Car Rentals

Car was ideal for our needs and exceeded expectation

Extremely satisfied.

Super satisfied, big shoutout to the car rental company!

Very efficient.

The staff were very patient, and I was able to rent a car smoothly even without the original documents. Changing the drop-off location midway was also super easy. Extremely satisfied!

The rental company is quite good, with friendly service. They offered a routine insurance upgrade promotion, but after declining, they didn't insist. The car return process was fairly quick—overall, not bad.

Overall service was good, and the car pickup was quick. However, they kept pushing insurance sales, and I couldn't resist spending an extra 3,000 yuan on insurance, which I regret.

Europcar has a large area with no need to queue, and the efficiency is very high.

However, they promote insurance and vehicle upgrades and sometimes add services without consulting.

Edinburgh Airport is relatively easy to locate. The staff had a bit of an accent, but it didn't affect communication. The only issue is that inspecting the car at night can be challenging.

Efficient and clear explanations.

I previously heard that many car rental companies in the UK use tricks, but this one was quite good. Although they did mention once or twice about upgrading to a more expensive car or adding insurance, once I firmly declined, there was no further pushing. This level is understandable. Overall, everything went smoothly.

The service attitude was acceptable, but the vehicle's condition was not good. The engine oil warning light was on when picking up the car, indicating low oil levels. I had to buy and add oil at a gas station myself. During driving, the wheels often slipped, and the vehicle felt unstable.

I must write a detailed review for this perfect car rental experience! This time, I rented a Citroën SUV and discovered it had only been driven for over 7,000 kilometers—it was practically a brand-new car! The interior and exterior were spotless, as if it had just rolled out of the showroom, instantly boosting my impression of the store. Once I hit the road, the car's performance completely won me over—quick and responsive power, solid and stable handling, and a chassis that absorbed shocks with a refined feel, far exceeding my prior perceptions of the Citroën brand. Honestly, this rental experience made me rethink the brand, with driving quality so impressive that it even sparked thoughts of buying one myself! Beyond the vehicle, the store’s service was professional and efficient; the pick-up and drop-off process was smooth, and the staff were friendly. This experience taught me that a quality car rental company can not only provide convenience but also deliver delightful surprises. Absolutely five stars—if I ever need to rent a car again, I’ll definitely choose this place!

The process was simple and convenient.

Excellent experience, very efficient return process.

The waiting time for Avis car rental in Birmingham was acceptable, much shorter than Alamo in Heathrow.

The service attitude was excellent. Although I waited for over half an hour to pick up the car, they washed it beforehand. I originally booked a Peugeot 2008 but received a Peugeot 408. Returned the car at night during heavy rain, and the staff were very efficient and had a great attitude!

Provided a free upgrade to a better model, very good.

Overall, there were no major issues, but make sure to double-check the charges during payment as sometimes they can be confusing.

Overall it's pretty good. The car pickup was quick, and car exchange was also relatively fast. There was no forced insurance upselling.

The rental location is in a parking garage, just across a bridge from the train station, making pickup and drop-off quite convenient. The staff were friendly and helpful. When returning the car, some scratches on the vehicle weren’t recorded beforehand, so we had to show the photos from pickup as proof. However, they weren’t overly strict and showed reasonable trustworthiness. Make sure to record a video and take photos of the vehicle before pickup.

The staff was very professional and did not push products. The return process was quick and hassle-free, making it a pleasant experience.

Very good and efficient.

The service was good. At the time of pick-up, they didn’t push me to upgrade the car model or purchase insurance. They simply asked once if I needed insurance. Returning the car went smoothly, and the inspection took less than five minutes. However, there was a small issue. I had booked an automatic MG 3, but when I went to pick up the car, the staff mistakenly gave me a manual Citroën. I didn’t realize it at first and loaded my luggage into the car. Only then did I notice the error. After explaining the situation to the staff, they immediately replaced it with the automatic MG 3 I had originally booked. It didn’t feel intentional but rather an oversight by the staff. Additionally, while waiting for the rental company’s shuttle at Heathrow Airport, there seemed to be some issue with the shuttle service. I waited for over 20 minutes while shuttles from other rental companies made multiple rounds before Budget’s shuttle finally arrived. I almost missed my reserved pick-up time. One more thing: the car I was given had a license plate with the letter "O" in it. The letter "O" and the number "0" are very hard to distinguish, and the rental company didn’t clearly specify whether it was an O or a 0.

Got a small BMW of the same class, the car was relatively new. The rental company is located outside the congestion area.

The staff at the airport branch overseas were very friendly, the car rental experience was excellent, and the trip was very enjoyable!

The service attitude was excellent.

No upselling, good attitude. The only issue is that the store is located southwest of the train station, and the main road in between has been under construction, requiring detours using the ring road. The store is closed on Sundays, so I had to use the drop box.

The pickup process was simple, the car pickup speed was fast, and the vehicle was in great condition, mostly almost new cars. However, they replaced the XC60 I originally booked with an XC40 in the end.

Neo provided excellent service with detailed explanations. The car rental experience was amazing. You can confidently choose the Eurocar Victoria Station branch.

Picking up and dropping off the car at Heathrow Airport T4 branch is very convenient.

They still try to upsell some items, like upgrading the car model or promoting insurance options.

This is my third time renting a car from Europcar. Whether in Europe or the UK, the experience has been great. I will definitely continue using their service in the future!

Very efficient, convenient, great service attitude, highly recommended.

The car rental company provided excellent service with high efficiency.

The rental company is very professional, and their service is enthusiastic. The car rented is either of the same class or slightly higher, and all vehicles come with navigation systems. However, the return inspection is extremely thorough, using lights to carefully check for any potential damage. If you don't purchase insurance beforehand, buying it directly at the store will only cost an additional 100-plus pounds.

Upgraded to a Ford KUGA, which was fairly easy to drive. They recommended tire insurance, considering it was my first time switching from left-hand drive to right-hand drive. Since it wasn't expensive, I decided to purchase it.

The service attitude is proactive.

Very satisfied

Very good

Convenient

Very friendly and efficient staff throughout the rental process. The shuttle-bus service at LHR is very convenient and speedy, providing seemless car drop-off to deparature terminal. Great experience.

The pick-up and drop-off process was very quick.

The Oxford Alamo branch is an excellent store!

Good service attitude

The queue at Alamo in London Heathrow was a bit long, business must be really good.

The staff kept pushing for insurance (over 300 pounds), but it's better not to buy. The car condition was quite good, which is important for a safe trip.

I am quite familiar with the company, but today's car is really not great. The phone cannot cast to the screen, and the navigation system is not user-friendly. Additionally, the car is not comfortable to drive and feels a bit unstable.

Very convenient