10 /10 Excellent
Reviewed: Friday, June 20, 2025
Amazing
Read More >Kimberley Howell(s)
Munich
8 /10 Very good
Reviewed: Friday, June 20, 2025
The car rental location at Munich Airport was easy to find, and the staff were professional. There was no upselling, and I even got a free upgrade on the car model, which left a good impression.
The drop-off location near Munich Central Station was less impressive, mainly because there was no staff present during business hours. The office was locked, so I had to use the self-service option, which delayed me for nearly an hour while communicating with QEEQ customer service to find a parking spot.
Read More >8 /10 Very good
Reviewed: Friday, June 20, 2025
The car rental company provided good service overall. However, the process at Munich Airport was a bit inconvenient. First, you have to handle paperwork at the counter, and then go to the parking lot to pick up the car. I carefully inspected the car inside and out, but if there were any issues, you'd have to return to the counter, which isn't very convenient. Also, I rented a Passat wagon, but was given a Skoda wagon, which felt like a downgrade. Since it was late at night and I didn't want to go back to the counter, and the Skoda was in good condition and a diesel, I let it pass. Still, the downgrade felt disappointing.
Read More >8 /10 Very good
Reviewed: Friday, June 20, 2025
This rental location is clearly more popular than a few other brands, so there was a long wait to pick up the car. The staff were very friendly and explained every step and precaution clearly.
Read More >8 /10 Very good
Reviewed: Friday, June 20, 2025
Not bad
Read More >8 /10 Very good
Reviewed: Friday, June 20, 2025
Average service.
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
A very good car rental company. Picked up the car at Munich Airport according to the directions in the comments. The service was provided by a sweet girl dressed in traditional Bavarian attire. You need to go to the parking lot and find the car based on the parking space number. The car was very clean inside and out. The only issue was not hearing clearly about a small parking ticket needed to leave the lot, resulting in an awkward delay at the exit.
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
Between Terminals 1 and 2, many car rental companies are grouped together, making it easy to find.
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
Pretty good experience. We rented the car around 7 AM with no queue. They handed us the keys and we had to find the car ourselves in the parking lot. You need to get familiar with the various controls like headlights, wipers, and audio system. Took us a while before we felt confident to drive. We booked a Benz A, but got an Opel Astra diesel version instead. The car had 6400 kilometers on it and came with adaptive headlights and a multimedia screen.
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
Rented at Munich Airport. It's very convenient to complete the procedures on the first floor of the airport center. The car was in good condition. Returning the car was also very easy. The return location had staff directing parking, and the check-in process was finished in two minutes without needing to go back to the counter. Overall, it was a very pleasant trip.
Read More >2 /10 Poor
Reviewed: Friday, June 20, 2025
There were no issues with the car rental. When returning the car on July 8th, I paid the full rental fee. Two months after the rental was completed, I received two additional credit card charges from AVIS totaling 177 euros, with no explanation.
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
We picked up the car at Munich Airport. We arrived at 6:30 AM, and they only start working at 7:00 AM. They helped us with the car rental at 6:50 AM, which was quite convenient, although it seems there was some extra charge for early service. The car was in good condition. Returning the car at Frankfurt Airport was easy to find. Overall, we are quite satisfied.
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
Great company, smooth communication, fast processing, and excellent vehicles!
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
Reward
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
We had 7 people along with luggage. The 7-seater car we booked was too small and unusable upon arrival. AVIS staff helped us switch to a slightly larger Ford model, which was very convenient.
Read More >6 /10 Average
Reviewed: Friday, June 20, 2025
The process was smooth, but the staff initially recommended some better cars without mentioning the additional cost. The sales approach could be improved.
Read More >2 /10 Poor
Reviewed: Friday, June 20, 2025
It was already very late when picking up the car, so we didn't inspect it carefully. I’ve always had good car conditions when renting in Germany before, never had issues. But after driving for a day, I found two severe cuts on the right front tire, likely from the previous driver hitting a curb. Obviously, the car condition wasn't checked at all before renting it out!
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
Good, but they tried to sell me extra insurance.
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
Very good
Read More >2 /10 Poor
Reviewed: Friday, June 20, 2025
The service reservation phone number was unreachable; I don't understand why there was an error in the contract that restricted our self-drive to Germany only; Zuzuche should clearly state the precautions (e.g., payment methods and actual procedures are different, return signs...).
Read More >2 /10 Poor
Reviewed: Friday, June 20, 2025
After discovering the extra charges, I went to the counter to discuss, but there was a long queue and the staff had a very indifferent attitude.
Read More >2 /10 Poor
Reviewed: Friday, June 20, 2025
Avis is a very poor car rental company. They added extra insurance without permission and charged an extra day of rental.
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
Very professional
Read More >2 /10 Poor
Reviewed: Friday, June 20, 2025
Probably won't consider AVIS again. They charged an extra driver fee when picking up the car but since we forgot the proof, they deducted another fee when returning it. They were also very uncooperative and had a bad attitude regarding fines incurred during the rental period.
Read More >8 /10 Very good
Reviewed: Friday, June 20, 2025
Overall, pretty good.
Read More >2 /10 Poor
Reviewed: Friday, June 20, 2025
Waited in line for 2 hours.
Read More >2 /10 Poor
Reviewed: Friday, June 20, 2025
Dissatisfied with the car model
Read More >8 /10 Very good
Reviewed: Friday, June 20, 2025
Fairly standard
Read More >6 /10 Average
Reviewed: Friday, June 20, 2025
The counter was easy to find. Picking up and returning the car was very convenient, and the car was in good condition. However, it was the first time I heard that there were additional fees for driving across multiple countries in Europe. It felt like the front desk was just looking for ways to charge extra.
Read More >2 /10 Poor
Reviewed: Friday, June 20, 2025
I booked a Mercedes but was given a Volkswagen at the store. They claimed it was the same car group. Does this count as the same car group? This seems like fraud.
Read More >2 /10 Poor
Reviewed: Friday, June 20, 2025
Paid for a Mercedes but got a Ford with 100,000 kilometers. Even though I clearly stated that I bought full insurance through Zuzuche, the counter added personal insurance and some 'other fees,' totaling an extra 471 euros. The counter didn't show the contract, just asked me to sign and said it would be emailed later, which turned out to be a trap! The next day, when I discovered it via email, Zuzuche said it had to be handled on my own, which I understand as they are just a platform with no authority. Since I signed it myself, they completely ignored my emails.
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
Convenient
Read More >4 /10 Average
Reviewed: Friday, June 20, 2025
The car pickup was relatively smooth, but I was inexplicably charged 140.59 euros after returning the car. After multiple communications with customer service, they admitted the rental company made a mistake by charging for late return and vehicle upgrade. As of writing this review, it has been over forty days, and the platform only refunded about 40 euros of the mistakenly charged late return fee a week ago, with the remaining 100 euros still unresolved. Multiple phone calls to customer service have been met with excuses that the responsible after-sales person is in a meeting or has left for the day, and requests to speak with a customer supervisor have been denied. As a consumer, the experience has been extremely poor.
Read More >8 /10 Very good
Reviewed: Friday, June 20, 2025
Satisfied
Read More >4 /10 Average
Reviewed: Friday, June 20, 2025
I purchased full insurance from the rental company, but there was no staff accompanying me to pick up the car. They just handed me the key, and I had to find the car myself. The vehicle was a Jeep hybrid with a small fuel tank, which was inconvenient, and the fuel wasn’t topped off. After negotiating, they refunded me upon returning the car. The interior was a mess, like a trash can, with drink cups, fast food bags, and cookie crumbs everywhere. It seemed like they didn’t inspect or clean the car after the previous customer’s return. One of the rear seatbelts was also broken.
Read More >2 /10 Poor
Reviewed: Friday, June 20, 2025
The staff's attitude was mediocre. I emphasized that I rented a Porsche, but they gave me a similar model and insisted it was impossible to provide me with a Porsche. They also pushed me to buy insurance, which I refused.
Read More >8 /10 Very good
Reviewed: Friday, June 20, 2025
Satisfied, it's a new car, very nice.
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
Efficient service.
Read More >8 /10 Very good
Reviewed: Friday, June 20, 2025
Good
Read More >10 /10 Excellent
Reviewed: Friday, June 20, 2025
The staff were friendly. Although communication in English was a bit challenging, they made great efforts to explain. The wait time in line was a bit long.
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