Hertz, Ave Atocha Railway Station Station Car Rental

3% OFF

Address
Pick-up
Drop-off
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Ave Atocha Railway Station Station Information, Car Rental Instructions & Policies

Address

GLORIETA EMPERADOR CARLOS V,S/N P3 - PLANTA 0,28045,ES

Telephone

+34902023932

Pick-up Instructions

Please go to parking 3 of the train station for pick up. From inside the station, follow signs to "Puerta de Atocha", car parks P2 or P3 sign, You’ll eventually find yourself in the newer terminal. After entering, following the signs of "Alquiler de coches/car rental", you will get to Hertz counter. Please contact 902023932 if needed. Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Drop-off Instructions

From inside the station, follow address and signs to "Car Rental Parking/Aparcamiento coches alquiler", follow the P2 or P3 signs. You will get to Hertz counter. Parking Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.4257075 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Seat Tarraco-diesel, Volvo S60 A4 Perf Volvo S90, Genesis G70, Bmw 7 Series, Mercedes E Class, Extraordinary (bmw 5 Series), Audi A5 Cabriolet, Bmw X5 Xdrive Hybride, Land Rover Discovery, Ds Ds7, Toyota Proace, Clio Cargo Van, Ford Custom, Citroen Berlingo Cargo Van, Ford Transit Custom, Mercedes Sprinter Refrigerated, Daily Hayon 20m3, Iveco Daily 12m3, Infinity Qx 80-4wd

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 15.75/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 17/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

EUR 14/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 14/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 15/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 16 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Suzuki Jimny,Toyota C Hr,

EUR 1015 for Cupra Born,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Hyundai Tuscon,

EUR 1102.53 for Hyundai Hb20s Fiat Cronos,

EUR 1106.78 for Standard Hatch Manual (or Similar),

EUR 1110 for Toyota Fortuner,

EUR 1162.12 for Jeep Renegade,

EUR 1191.92 for Renault Megane,Renault Zoe-electric,

EUR 1200 for Fiat Panda,Fiat 500x Or Similar,Fiat Mobi,Suzuki Alto,Peugeot 108 Open Top,Mercedes Smart For Two,

EUR 1400 for Mini One,Fiat Tipo Hatchback,Toyota Auris,Renault Espace,Ford Galaxy,Mini Cooper Countryman Automatico,Opel Insignia,Ford Kuga,Opel Grandland,Renault Scenic,Bmw 116,Fiat 500 Électrico,Peugeot 5008,Nissan X-trail,Ford Kuga,Mystery Car,

EUR 1500 for Mercedes C-class,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for Renault Traffic,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Ds Ds7,Audi A3 Convertible,Audi A4,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Mercedes-benz B-class Aut,Skoda Kamiq,

EUR 1080 for Volkswagen Taigo,

EUR 1200 for Lexus Ux 300e,D1 Ds Ds3 Crossback E Tense,Opel Corsa E,A1 Fiat 500e,

EUR 1800 for Jeep Patriot,Toyota C Hr,Bmw Series 1 Hatchback,H4 Volvo Xc60 Hybrid Prestige-4wd,Jaguar E-pace,Volvo Xc40,

EUR 2000 for Genesis G70,Volvo S60 A4 Perf Volvo S90,Mercedes C Class,Mini Cabrio,Toyota Proace,

EUR 2800 for Land Rover Discovery,Bmw X5 Xdrive Hybride,Volvo Xc90,Mercedes E Class,Bmw 7 Series,

EUR 2200 for Mercedes Glc,

EUR 3500 for Infinity Qx 80-4wd,

EUR 3000 for Model 3 Sr-electric,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Clio Cargo Van,

EUR 775 for Ford Puma Hybrid,Hyundai I20,

EUR 790 for Vw Golf 8,Citroen Grand C4 Picasso 5+2,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Suzuki Swift,Hyundai Ioniq,Hyundai Kona Hybrid,Citroen C4 Picasso,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Peugeot 308 Cabrio,Vw T-roc Cabriolet *model Guaranteed*,Volkswagen The Beetle,

EUR 900 for Citroen Berlingo Cargo Van,

EUR 950 for Mercedes Sprinter Refrigerated,Ford Transit Custom,

EUR 1400 for Mini One,

EUR 805 for Suzuki Swift,

EUR 1200 for Fiat Panda,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Fiat Tipo Hatchback,

EUR 1200 for Fiat 500x Or Similar,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Peugeot 308 Cabrio,

EUR 880 for Vw T-roc Cabriolet *model Guaranteed*,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Renault Megane,

EUR 1400 for Toyota Auris,

EUR 1200 for Lexus Ux 300e,

EUR 805 for Hyundai Kona Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Vw Golf 8,

EUR 1200 for D1 Ds Ds3 Crossback E Tense,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Fiat Mobi,

EUR 1191.92 for Renault Zoe-electric,

EUR 809 for Suzuki Jimny,

EUR 775 for Hyundai I20,

EUR 3000 for Model 3 Sr-electric,

EUR 1800 for Ds Ds7,

EUR 1400 for Renault Espace,

EUR 1400 for Ford Galaxy,

EUR 3000 for Polestar 2,

EUR 1800 for Jeep Patriot,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Opel Corsa E,

EUR 1400 for Mini Cooper Countryman Automatico,

EUR 1400 for Opel Insignia,

EUR 1000 for ,

EUR 1080 for Toyota C Hr,

EUR 1800 for Toyota C Hr,

EUR 1400 for Opel Grandland,

EUR 950 for Ford Transit Custom,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Renault Scenic,

EUR 790 for Citroen Grand C4 Picasso 5+2,

EUR 1400 for Bmw 116,

EUR 1800 for Bmw Series 1 Hatchback,

EUR 1800 for H4 Volvo Xc60 Hybrid Prestige-4wd,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Genesis G70,

EUR 2200 for Mercedes E Class,

EUR 2800 for Land Rover Discovery,

EUR 2800 for Bmw X5 Xdrive Hybride,

EUR 2800 for Volvo Xc90,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Suzuki Alto,

EUR 1400 for Fiat 500 Électrico,

EUR 1200 for Peugeot 108 Open Top,

EUR 1200 for A1 Fiat 500e,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Audi A4,

EUR 2000 for Mercedes C Class,

EUR 2000 for Mini Cabrio,

EUR 2000 for Toyota Proace,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Mercedes-benz B-class Aut,

EUR 1400 for Peugeot 5008,

EUR 1400 for Nissan X-trail,

EUR 1400 for Ford Kuga,

EUR 1800 for Volvo Xc40,

EUR 1010 for Skoda Kamiq,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Mercedes E Class,

EUR 2800 for Bmw 7 Series,

EUR 1400 for Mystery Car,

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Suzuki Jimny,Toyota C Hr,

EUR 1015 for Cupra Born,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Hyundai Tuscon,

EUR 1102.53 for Hyundai Hb20s Fiat Cronos,

EUR 1106.78 for Standard Hatch Manual (or Similar),

EUR 1110 for Toyota Fortuner,

EUR 1162.12 for Jeep Renegade,

EUR 1191.92 for Renault Megane,Renault Zoe-electric,

EUR 1200 for Fiat Panda,Fiat 500x Or Similar,Fiat Mobi,Suzuki Alto,Peugeot 108 Open Top,Mercedes Smart For Two,

EUR 1500 for Mercedes C-class,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for Renault Traffic,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Ds Ds7,Audi A3 Convertible,Audi A4,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Mercedes-benz B-class Aut,Skoda Kamiq,

EUR 1080 for Volkswagen Taigo,

EUR 1200 for Lexus Ux 300e,D1 Ds Ds3 Crossback E Tense,Opel Corsa E,A1 Fiat 500e,

EUR 1800 for Jeep Patriot,Toyota C Hr,Bmw Series 1 Hatchback,H4 Volvo Xc60 Hybrid Prestige-4wd,Jaguar E-pace,Volvo Xc40,

EUR 2000 for Genesis G70,Volvo S60 A4 Perf Volvo S90,Mercedes C Class,Mini Cabrio,Toyota Proace,

EUR 2800 for Land Rover Discovery,Bmw X5 Xdrive Hybride,Volvo Xc90,Mercedes E Class,Bmw 7 Series,

EUR 2200 for Mercedes Glc,

EUR 3500 for Infinity Qx 80-4wd,

EUR 3000 for Model 3 Sr-electric,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Clio Cargo Van,

EUR 775 for Ford Puma Hybrid,Hyundai I20,

EUR 790 for Vw Golf 8,Citroen Grand C4 Picasso 5+2,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Suzuki Swift,Hyundai Ioniq,Hyundai Kona Hybrid,Citroen C4 Picasso,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Peugeot 308 Cabrio,Vw T-roc Cabriolet *model Guaranteed*,Volkswagen The Beetle,

EUR 900 for Citroen Berlingo Cargo Van,

EUR 950 for Mercedes Sprinter Refrigerated,Ford Transit Custom,

EUR 1400 for Mini One,

EUR 805 for Suzuki Swift,

EUR 1200 for Fiat Panda,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Fiat Tipo Hatchback,

EUR 1200 for Fiat 500x Or Similar,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Peugeot 308 Cabrio,

EUR 880 for Vw T-roc Cabriolet *model Guaranteed*,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Renault Megane,

EUR 1400 for Toyota Auris,

EUR 1200 for Lexus Ux 300e,

EUR 805 for Hyundai Kona Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Vw Golf 8,

EUR 1200 for D1 Ds Ds3 Crossback E Tense,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Fiat Mobi,

EUR 1191.92 for Renault Zoe-electric,

EUR 809 for Suzuki Jimny,

EUR 775 for Hyundai I20,

EUR 3000 for Model 3 Sr-electric,

EUR 1800 for Ds Ds7,

EUR 1400 for Renault Espace,

EUR 1400 for Ford Galaxy,

EUR 3000 for Polestar 2,

EUR 1800 for Jeep Patriot,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Opel Corsa E,

EUR 1400 for Mini Cooper Countryman Automatico,

EUR 1400 for Opel Insignia,

EUR 1000 for ,

EUR 1080 for Toyota C Hr,

EUR 1800 for Toyota C Hr,

EUR 1400 for Opel Grandland,

EUR 950 for Ford Transit Custom,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Renault Scenic,

EUR 790 for Citroen Grand C4 Picasso 5+2,

EUR 1400 for Bmw 116,

EUR 1800 for Bmw Series 1 Hatchback,

EUR 1800 for H4 Volvo Xc60 Hybrid Prestige-4wd,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Genesis G70,

EUR 2200 for Mercedes E Class,

EUR 2800 for Land Rover Discovery,

EUR 2800 for Bmw X5 Xdrive Hybride,

EUR 2800 for Volvo Xc90,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Suzuki Alto,

EUR 1400 for Fiat 500 Électrico,

EUR 1200 for Peugeot 108 Open Top,

EUR 1200 for A1 Fiat 500e,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Audi A4,

EUR 2000 for Mercedes C Class,

EUR 2000 for Mini Cabrio,

EUR 2000 for Toyota Proace,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Mercedes-benz B-class Aut,

EUR 1400 for Peugeot 5008,

EUR 1400 for Nissan X-trail,

EUR 1400 for Ford Kuga,

EUR 1800 for Volvo Xc40,

EUR 1010 for Skoda Kamiq,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Mercedes E Class,

EUR 2800 for Bmw 7 Series,

EUR 1400 for Mystery Car,

USD 0 for other car models.

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

5.2 mi from Cuatro Vientos Airport

8.4 mi from Madrid–Barajas Airport

Railway Stations

0.1 mi from Atocha Train Station

4.4 mi from Chamartin Station

Hotels

1.1 mi from PYR se1ect Plaza Mayor II y III

1.3 mi from Hotel Claridge Madrid

5.4 mi from Eurostars Suites Mirasierra

Other Landmarks

0.4 mi from Paseo Del Prado

0.8 mi from Puerta Del Sol Madrid

3.1 mi from Convention Center

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 40.4086027 -3.6935136

Location Images

Hertz-Ave Atocha Railway Station Station-29824-telegraph

Guest Reviews

Total points： 6.7 / 10 Average

Vehicle condition: 0.8
Vehicle cleanliness: 0.7
Spaciousness: 0.6
Counter staff: 0.6
Pick-up location: 0.5
Drop-off location: 0.6
Pick-up time: 30-60 mins
Drop-off time: 0-10 mins

S.Sarangi
Madrid
8.3 /10 Very good
Reviewed: Sunday, December 14, 2025
Paid about 12 euros a day for a better model. Upgraded from Seat Leon to Toyota CHR. Could feel the difference on the highways. Definitely a good tradeoff
Read More >
Matt
Madrid
9.7 /10 Excellent
Reviewed: Sunday, December 14, 2025
Easy pick up and drop off, definitely recommend.
Read More >
Hans
Madrid
4 /10 Average
Reviewed: Sunday, December 14, 2025
Car pick-up: Not too bad Car drop-off: Terrible (to the point that I don't even want to use Hertz again) Car pick-up was way longer than expected. It's normal to wait for awhile but that day was very crowded and service was relatively slow. Service personel was kind and friendly but didn't give us the mini van (or equivalent) as stated on our booking voucher. Instead, we had a much smaller car, a Toyota CHR. We were not too happy about that. Car drop-off service was terrible. It took more than 30 mins. I waited for more than 10 mins after asking someone to help me. Then went into the office, I was ignored by 4 service personels for more than 5 mins - all pretending that I wasn't standing in front of them. I asked for help again and someone said that a specific Hertz lady would assist me. She was busy at that time, handling a rather difficult customer. At the 20mins or so mark, she came to me with extremely foul attitude to tell me to park the car in a extremely tight lot (when she parked the car for the previous customer). With her fault mood directed at me, her words and actions were unprofessional. At this point, I was boiling and pissed. I gathered myself to patiently park the car and subsequently after that called her out on her bad attitude. I told her that it's unacceptable to bring her previous customer issues and anger upon me and it was entirely unprofessional. I honestly have not met with such poor service from any of the other car companies. And this was not the first time I have had experience such poor service with Hertz. Overall, service standards were appalling. Terrible attitude from service staff, no initiative from service crew when there were 6 of them and long waiting time.
Read More >
Harlan Isaiah
Madrid
10 /10 Excellent
Reviewed: Sunday, December 14, 2025
Simple rental procedures, friendly and attentive front desk service, easy and convenient car return.
Read More >
Bowen Carroll
Madrid
6 /10 Average
Reviewed: Sunday, December 14, 2025
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Vic Tobias
Madrid
10 /10 Excellent
Reviewed: Sunday, December 14, 2025
After the car window was broken by a thief in Barcelona, they replaced the car for free. When a car of the same class wasn't available, they upgraded it to a Mercedes automatic business car.
Read More >
Abigail Harrod
Madrid
6 /10 Average
Reviewed: Sunday, December 14, 2025
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Saxon Dulles
Madrid
8 /10 Very good
Reviewed: Sunday, December 14, 2025
Overall very satisfied. Just a bit of a long wait in line at the store.
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Ives Cooper
Madrid
2 /10 Poor
Reviewed: Sunday, December 14, 2025
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Mavis Eveline
Madrid
2 /10 Poor
Reviewed: Sunday, December 14, 2025
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Sebastiane Roger
Madrid
8 /10 Very good
Reviewed: Sunday, December 14, 2025
Although there were language barriers, the staff was patient and efficiently handled the car pickup and return procedures. Especially on the 13th when we changed the drop-off location, the company was very accommodating!
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Viola Patience
Madrid
2 /10 Poor
Reviewed: Sunday, December 14, 2025
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Primo Maxwell
Madrid
4 /10 Average
Reviewed: Sunday, December 14, 2025
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Bonnie Albert
Madrid
2 /10 Poor
Reviewed: Sunday, December 14, 2025
Read More >
Sebastiane Roger
Madrid
4 /10 Average
Reviewed: Sunday, December 14, 2025
Read More >
Darren Whit
Madrid
10 /10 Excellent
Reviewed: Sunday, December 14, 2025
Almost no queue, very few people
Read More >
Evangeline Den(n)is
Madrid
10 /10 Excellent
Reviewed: Sunday, December 14, 2025
Very satisfied
Read More >
Marjorie Nelly
Madrid
8 /10 Very good
Reviewed: Sunday, December 14, 2025
Overall service is good.
Read More >
Maggie Barnard
Madrid
2 /10 Poor
Reviewed: Sunday, December 14, 2025
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Steward Jenkin(s)
Madrid
10 /10 Excellent
Reviewed: Sunday, December 14, 2025
Very good, straightforward process
Read More >
Reg Moses
Madrid
6 /10 Average
Reviewed: Sunday, December 14, 2025
Read More >
Pamela Douglas(s)
Madrid
6 /10 Average
Reviewed: Sunday, December 14, 2025
Read More >
Ingram Matthew
Madrid
8 /10 Very good
Reviewed: Sunday, December 14, 2025
Hertz counter
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Sebastiane Roger
Madrid
4 /10 Average
Reviewed: Sunday, December 14, 2025
Read More >
Leo Tours
Madrid
10 /10 Excellent
Reviewed: Sunday, December 14, 2025
Quite convenient!
Read More >
Violet Haggai
Madrid
8 /10 Very good
Reviewed: Sunday, December 14, 2025
The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through.
Read More >
Yale Valentine
Madrid
4 /10 Average
Reviewed: Sunday, December 14, 2025
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Neil Margaret
Madrid
6 /10 Average
Reviewed: Sunday, December 14, 2025
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Beverly Locke
Madrid
10 /10 Excellent
Reviewed: Sunday, December 14, 2025
Very satisfied
Read More >
Freda Mackintosh
Madrid
10 /10 Excellent
Reviewed: Sunday, December 14, 2025
It's okay, but they only stick to their job responsibilities and ignore unrelated issues. This does show they are professional and keep work and personal matters separate.
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Sharon Walker
Madrid
6 /10 Average
Reviewed: Sunday, December 14, 2025
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Ian Zacharias
Madrid
10 /10 Excellent
Reviewed: Sunday, December 14, 2025
Overall satisfied, depends on luck. Most staff are very nice, but the first lady I encountered had a bad attitude.
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Sebastian Acheson
Madrid
8 /10 Very good
Reviewed: Sunday, December 14, 2025
Overall satisfied, the receptionist was enthusiastic and responsible, but the rental location was quite hard to find and I had to circle around several times.
Read More >