From the United States
+1-8007618913
From Canada
+1-2897685366
From the United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (domestic calls only)
00308 491 0209
From Poland
+48 732 126 852
From other countries or regions
+1-8007618913
From Taiwan (China)
+886 2 2656 3571
Live chat Email us Service Code: 8737792306
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Hertz, Ave Atocha Railway Station Car Rental

Hertz 3000+ ratings, 18 reviews

Madrid, Community of Madrid, Spain

6.7 / 10 Average

Hertz - Ave Atocha Railway Station Information, Car Rental Instructions & Policies

Address

AV. CIUDAD DE BARCELONA 3,RETIRO, PRK 3 PLANTA 0. MADRID,28007,ES

Telephone

+34650707040

Pick-up Instructions

Please go to parking 3 of the train station for pick up. From inside the station, follow signs to "Puerta de Atocha", car parks P2 or P3 sign, You’ll eventually find yourself in the newer terminal. After entering, following the signs of "Alquiler de coches/car rental", you will get to Hertz counter. Please contact 902023932 if needed. Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Drop-off Instructions

From inside the station, follow address and signs to "Car Rental Parking/Aparcamiento coches alquiler", follow the P2 or P3 signs. You will get to Hertz counter. Parking Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -23:00
08:00 -23:00
08:00 -23:00
08:00 -23:00
08:00 -23:00
08:00 -23:00
08:00 -23:00

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards and debit cards
Representative Car ModelsDeposit Amount (approx.)Business Days Required for Refund

Applicable to all car types, incl. Compact, SUV, Economy, Mini and more.

Pack up ^
EUR 70030-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, DinersClub, Discover, AMEX

Visa Master DinersClub Discover AMEX

Note that two credit cards may be asked for upon pickup if your rental car falls into these car types: Maserati Levante Winter-diesel-4wd, Alfa Romeo Stelvio Or Similar, Mercedes S-class, Mercedes-benz Cle, Audi Q7, Genesis G70 Or Similar

Debit card accepted: Visa, Master

Visa Master

E-voucher

A mobile voucher is accepted; a printout is not required.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10.3738635 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Vw Transporter, Ford Transit 12-passenger Van Rwd Or Similar, Alfa Romeo Stelvio Or Similar, Mercedes S-class, Audi A7 Sportback, Special, Mercedes Class E Cabriolet, Volvo Xc90, Audi Q7, Kia Sorento, Genesis G70 Or Similar, Clio Cargo Van, Toyota Proace 5m3, Renault Master 10m3, Fiat Ducato, Dacia Dokker Cargo Diesel Or Similar, Daily Tail Lift, Ford Transit 350l, Mercedes G Class

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.
CountriesCharges

Andorra

Austria

Belgium

Denmark

Finland

France

Germany

Gibraltar

Italy

Show More

Andorra

Austria

Belgium

Denmark

Finland

France

Germany

Gibraltar

Italy

Liechtenstein

Luxembourg

Monaco

Netherlands

Norway

Portugal

The Republic of San Marino

Sweden

Switzerland

EUR 30 per rental
When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.Luxury vehicle models may not be permitted to cross the border. For specific details, please confirm with the location at pick-up.

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Suzuki Jimny,Ds 4,

EUR 1015 for Citroen Ec3 Electric A/t,

EUR 1050 for Citroen Berlingo,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Opel Corsa,

EUR 1106.78 for Peugeot 308,

EUR 1110 for Volvo Xc90,

EUR 1162.12 for Volkswagen Golf,

EUR 1191.92 for Peugeot 2008 Estate,Peugeot E-208,

EUR 1200 for Hyundai I30,Kia Ceed,Citroen C3,Fiat 500,Peugeot 108,Smart Fortwo,

EUR 1400 for Mini One,Hyundai Hb20 10 Turbo Vw Polo Tsi 10,Toyota Ch-r,Ford Transit,Grand Tourneo Connect,Peugeot 408,Skoda Octavia,Jeep Compass,Vauxhall Crossland,Renault Kadjar,Bmw 1 Series,Toyota Corolla Or Similar,Skoda Octavia,Chevrolet Blazer,Ford Kuga,Special,

EUR 1500 for Audi A4,

EUR 1508 for Kia Niro, Hyundai Tucson, Free Gps,,

EUR 1600 for Ford Transit Custom,

EUR 1800 for Mini One Cabrio Automatic O Similar,Kia Sorento,Audi A3 Cabrio, Manual,,Bmw 3 Series,Mercedes-benz Cle,

EUR 1010 for Bmw 2 Series,Ssangyong Actyon 2400cc,

EUR 1080 for Volvo Xc40 Hybrid Prestige,

EUR 1200 for Volkswagen Id3,Compact Elite,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Audi Q5 Automatico,Opel Grandland,Peugeot 308,Volvo Xc60 Hybrid Prestige,Volvo Xc90 Hybrid,Renault Espace 5+2 Or Similar,

EUR 2000 for Alfa Romeo Stelvio Or Similar,Ford Transit 12-passenger Van Rwd Or Similar,C Class Convert,Fiat Abarth Cabrio,Genesis G70 Or Similar,

EUR 2800 for Audi Q7,Volvo Xc90,Volvo Xc90-4wd,Audi A7 Sportback,Mercedes S-class,

EUR 2200 for Mercedes-benz Gls450 Or Similar,

EUR 3500 for Mercedes G Class,

EUR 3000 for Tesla Model 3-electric,Polestar 2,Q1 Tesla Model Y Lr,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Clio Cargo Van,

EUR 775 for Ford Puma Hybrid 2025 Registered,Cronos,

EUR 790 for Audi A3,Renault Espace 7 Pax,Jeep Compass,

EUR 800 for Toyota Proace 5m3,

EUR 805 for Skoda Fabia,C7 Toyota Yaris Cross,Mercedes Class A Hybrid,Volskwagen Touran Automatic 5+2 Places,

EUR 840 for Nissan Micra,

EUR 850 for Daily Tail Lift,

EUR 880 for Mini Cooper Convertible,Citroen Ds3,Volkswagen The Beetle,

EUR 900 for Renault Master 10m3,

EUR 950 for Dacia Dokker Cargo Diesel Or Similar,Fiat Ducato,

EUR 1400 for Mini One,

EUR 805 for Skoda Fabia,

EUR 1200 for Hyundai I30,

EUR 805 for C7 Toyota Yaris Cross,

EUR 1400 for Hyundai Hb20 10 Turbo Vw Polo Tsi 10,

EUR 1200 for Kia Ceed,

EUR 775 for Ford Puma Hybrid 2025 Registered,

EUR 880 for Mini Cooper Convertible,

EUR 880 for Citroen Ds3,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Peugeot 2008 Estate,

EUR 1400 for Toyota Ch-r,

EUR 1200 for Volkswagen Id3,

EUR 805 for Mercedes Class A Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Audi A3,

EUR 1200 for Compact Elite,

EUR 1800 for Mini One Cabrio Automatic O Similar,

EUR 1200 for Citroen C3,

EUR 1191.92 for Peugeot E-208,

EUR 809 for Suzuki Jimny,

EUR 775 for Cronos,

EUR 3000 for Tesla Model 3-electric,

EUR 1800 for Kia Sorento,

EUR 1400 for Ford Transit,

EUR 1400 for Grand Tourneo Connect,

EUR 3000 for Polestar 2,

EUR 1800 for Audi Q5 Automatico,

EUR 950 for Dacia Dokker Cargo Diesel Or Similar,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Peugeot 408,

EUR 1400 for Skoda Octavia,

EUR 1000 for ,

EUR 1080 for Ds 4,

EUR 1800 for Opel Grandland,

EUR 1400 for Vauxhall Crossland,

EUR 950 for Fiat Ducato,

EUR 805 for Volskwagen Touran Automatic 5+2 Places,

EUR 1400 for Renault Kadjar,

EUR 790 for Renault Espace 7 Pax,

EUR 1400 for Bmw 1 Series,

EUR 1800 for Peugeot 308,

EUR 1800 for Volvo Xc60 Hybrid Prestige,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Cabrio, Manual,,

EUR 2000 for Alfa Romeo Stelvio Or Similar,

EUR 2200 for Bmw 5 Series Or Similar,

EUR 2800 for Audi Q7,

EUR 2800 for Volvo Xc90,

EUR 2800 for Volvo Xc90-4wd,

EUR 2000 for Ford Transit 12-passenger Van Rwd Or Similar,

EUR 1200 for Fiat 500,

EUR 1400 for Toyota Corolla Or Similar,

EUR 1200 for Peugeot 108,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Bmw 3 Series,

EUR 2000 for C Class Convert,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Genesis G70 Or Similar,

EUR 1800 for Volvo Xc90 Hybrid,

EUR 1010 for Bmw 2 Series,

EUR 1400 for Chevrolet Blazer,

EUR 1400 for Ford Kuga,

EUR 1800 for Renault Espace 5+2 Or Similar,

EUR 1010 for Ssangyong Actyon 2400cc,

EUR 3000 for Q1 Tesla Model Y Lr,

EUR 1800 for Mercedes-benz Cle,

EUR 2800 for Audi A7 Sportback,

EUR 2800 for Mercedes S-class,

EUR 1400 for Special,

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Suzuki Jimny,Ds 4,

EUR 1015 for Citroen Ec3 Electric A/t,

EUR 1050 for Citroen Berlingo,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Opel Corsa,

EUR 1106.78 for Peugeot 308,

EUR 1110 for Volvo Xc90,

EUR 1162.12 for Volkswagen Golf,

EUR 1191.92 for Peugeot 2008 Estate,Peugeot E-208,

EUR 1200 for Hyundai I30,Kia Ceed,Citroen C3,Fiat 500,Peugeot 108,Smart Fortwo,

EUR 1400 for Mini One,Hyundai Hb20 10 Turbo Vw Polo Tsi 10,Toyota Ch-r,Ford Transit,Grand Tourneo Connect,Peugeot 408,Skoda Octavia,Jeep Compass,Vauxhall Crossland,Renault Kadjar,Bmw 1 Series,Toyota Corolla Or Similar,Skoda Octavia,Chevrolet Blazer,Ford Kuga,Special,

EUR 1500 for Audi A4,

EUR 1508 for Kia Niro, Hyundai Tucson, Free Gps,,

EUR 1600 for Ford Transit Custom,

EUR 1800 for Mini One Cabrio Automatic O Similar,Kia Sorento,Audi A3 Cabrio, Manual,,Bmw 3 Series,Mercedes-benz Cle,

EUR 1010 for Bmw 2 Series,Ssangyong Actyon 2400cc,

EUR 1080 for Volvo Xc40 Hybrid Prestige,

EUR 1200 for Volkswagen Id3,Compact Elite,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Audi Q5 Automatico,Opel Grandland,Peugeot 308,Volvo Xc60 Hybrid Prestige,Volvo Xc90 Hybrid,Renault Espace 5+2 Or Similar,

EUR 2000 for Alfa Romeo Stelvio Or Similar,Ford Transit 12-passenger Van Rwd Or Similar,C Class Convert,Fiat Abarth Cabrio,Genesis G70 Or Similar,

EUR 2800 for Audi Q7,Volvo Xc90,Volvo Xc90-4wd,Audi A7 Sportback,Mercedes S-class,

EUR 2200 for Mercedes-benz Gls450 Or Similar,

EUR 3500 for Mercedes G Class,

EUR 3000 for Tesla Model 3-electric,Polestar 2,Q1 Tesla Model Y Lr,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Clio Cargo Van,

EUR 775 for Ford Puma Hybrid 2025 Registered,Cronos,

EUR 790 for Audi A3,Renault Espace 7 Pax,Jeep Compass,

EUR 800 for Toyota Proace 5m3,

EUR 805 for Skoda Fabia,C7 Toyota Yaris Cross,Mercedes Class A Hybrid,Volskwagen Touran Automatic 5+2 Places,

EUR 840 for Nissan Micra,

EUR 850 for Daily Tail Lift,

EUR 880 for Mini Cooper Convertible,Citroen Ds3,Volkswagen The Beetle,

EUR 900 for Renault Master 10m3,

EUR 950 for Dacia Dokker Cargo Diesel Or Similar,Fiat Ducato,

EUR 1400 for Mini One,

EUR 805 for Skoda Fabia,

EUR 1200 for Hyundai I30,

EUR 805 for C7 Toyota Yaris Cross,

EUR 1400 for Hyundai Hb20 10 Turbo Vw Polo Tsi 10,

EUR 1200 for Kia Ceed,

EUR 775 for Ford Puma Hybrid 2025 Registered,

EUR 880 for Mini Cooper Convertible,

EUR 880 for Citroen Ds3,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Peugeot 2008 Estate,

EUR 1400 for Toyota Ch-r,

EUR 1200 for Volkswagen Id3,

EUR 805 for Mercedes Class A Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Audi A3,

EUR 1200 for Compact Elite,

EUR 1800 for Mini One Cabrio Automatic O Similar,

EUR 1200 for Citroen C3,

EUR 1191.92 for Peugeot E-208,

EUR 809 for Suzuki Jimny,

EUR 775 for Cronos,

EUR 3000 for Tesla Model 3-electric,

EUR 1800 for Kia Sorento,

EUR 1400 for Ford Transit,

EUR 1400 for Grand Tourneo Connect,

EUR 3000 for Polestar 2,

EUR 1800 for Audi Q5 Automatico,

EUR 950 for Dacia Dokker Cargo Diesel Or Similar,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Peugeot 408,

EUR 1400 for Skoda Octavia,

EUR 1000 for ,

EUR 1080 for Ds 4,

EUR 1800 for Opel Grandland,

EUR 1400 for Vauxhall Crossland,

EUR 950 for Fiat Ducato,

EUR 805 for Volskwagen Touran Automatic 5+2 Places,

EUR 1400 for Renault Kadjar,

EUR 790 for Renault Espace 7 Pax,

EUR 1400 for Bmw 1 Series,

EUR 1800 for Peugeot 308,

EUR 1800 for Volvo Xc60 Hybrid Prestige,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Cabrio, Manual,,

EUR 2000 for Alfa Romeo Stelvio Or Similar,

EUR 2200 for Bmw 5 Series Or Similar,

EUR 2800 for Audi Q7,

EUR 2800 for Volvo Xc90,

EUR 2800 for Volvo Xc90-4wd,

EUR 2000 for Ford Transit 12-passenger Van Rwd Or Similar,

EUR 1200 for Fiat 500,

EUR 1400 for Toyota Corolla Or Similar,

EUR 1200 for Peugeot 108,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Bmw 3 Series,

EUR 2000 for C Class Convert,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Genesis G70 Or Similar,

EUR 1800 for Volvo Xc90 Hybrid,

EUR 1010 for Bmw 2 Series,

EUR 1400 for Chevrolet Blazer,

EUR 1400 for Ford Kuga,

EUR 1800 for Renault Espace 5+2 Or Similar,

EUR 1010 for Ssangyong Actyon 2400cc,

EUR 3000 for Q1 Tesla Model Y Lr,

EUR 1800 for Mercedes-benz Cle,

EUR 2800 for Audi A7 Sportback,

EUR 2800 for Mercedes S-class,

EUR 1400 for Special,

USD 0 for other car models.

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Third Party Liability Insurance Excess:

EUR 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

8.3 mi from Madrid–Barajas Airport

Railway Stations

0.4 mi from Atocha Train Station

3.6 mi from Vallecas

3.6 mi from Villaverde Bajo

Hotels

0.4 mi from Downtown Apartment - Atocha-Station & Parking

0.9 mi from Hotel Claridge Madrid

1.2 mi from Serrano Apartment by FlatSweetHome

Other Landmarks

0.7 mi from Paseo Del Prado

1.2 mi from Puerta Del Sol Madrid

3.3 mi from Convention Center

CHECK RATES
Map view of Hertz Store Location
coordinates: 40.404840086805 -3.6863266913655

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 6.7 / 10 Average

  • Vehicle condition: 0.8
  • Vehicle cleanliness: 0.7
  • Spaciousness: 0.6
  • Counter staff: 0.6
  • Pick-up location: 0.5
  • Drop-off location: 0.6
  • Pick-up time: 30-60 mins
  • Drop-off time: 0-10 mins
  • Sebastian Acheson

    Madrid

    8 /10 Very good

    Reviewed: Monday, October 27, 2025

    Overall satisfied, the receptionist was enthusiastic and responsible, but the rental location was quite hard to find and I had to circle around several times.
    Read More >
  • Ian Zacharias

    Madrid

    10 /10 Excellent

    Reviewed: Tuesday, June 17, 2025

    Overall satisfied, depends on luck. Most staff are very nice, but the first lady I encountered had a bad attitude.
    Read More >
  • Sharon Walker

    Madrid

    6 /10 Average

    Reviewed: Wednesday, May 7, 2025

    Read More >
  • Freda Mackintosh

    Madrid

    10 /10 Excellent

    Reviewed: Monday, May 5, 2025

    It's okay, but they only stick to their job responsibilities and ignore unrelated issues. This does show they are professional and keep work and personal matters separate.
    Read More >
  • Beverly Locke

    Madrid

    10 /10 Excellent

    Reviewed: Tuesday, February 4, 2025

    Very satisfied
    Read More >
  • Neil Margaret

    Madrid

    6 /10 Average

    Reviewed: Sunday, January 12, 2025

    Read More >
  • Yale Valentine

    Madrid

    4 /10 Average

    Reviewed: Sunday, August 4, 2024

    Read More >
  • Violet Haggai

    Madrid

    8 /10 Very good

    Reviewed: Wednesday, July 31, 2024

    The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through.
    Read More >
  • Leo Tours

    Madrid

    10 /10 Excellent

    Reviewed: Saturday, July 27, 2024

    Quite convenient!
    Read More >
  • Sebastiane Roger

    Madrid

    4 /10 Average

    Reviewed: Saturday, July 13, 2024

    Read More >
  • Ingram Matthew

    Madrid

    8 /10 Very good

    Reviewed: Thursday, July 4, 2024

    Hertz counter
    Read More >
  • Pamela Douglas(s)

    Madrid

    6 /10 Average

    Reviewed: Tuesday, July 2, 2024

    Read More >
  • Marjorie Nelly

    Madrid

    8 /10 Very good

    Reviewed: Thursday, May 23, 2024

    Overall service is good.
    Read More >
  • Reg Moses

    Madrid

    6 /10 Average

    Reviewed: Sunday, May 5, 2024

    Read More >
  • Darren Whit

    Madrid

    10 /10 Excellent

    Reviewed: Wednesday, March 6, 2024

    Almost no queue, very few people
    Read More >
  • Steward Jenkin(s)

    Madrid

    10 /10 Excellent

    Reviewed: Thursday, February 29, 2024

    Very good, straightforward process
    Read More >
  • Maggie Barnard

    Madrid

    2 /10 Poor

    Reviewed: Saturday, February 24, 2024

    Read More >
  • Evangeline Den(n)is

    Madrid

    10 /10 Excellent

    Reviewed: Monday, February 19, 2024

    Very satisfied
    Read More >
  • Primo Maxwell

    Madrid

    4 /10 Average

    Reviewed: Sunday, October 6, 2019

    Read More >
  • Hans

    Madrid

    4 /10 Average

    Reviewed: Thursday, September 12, 2019

    Car pick-up: Not too bad Car drop-off: Terrible (to the point that I don't even want to use Hertz again) Car pick-up was way longer than expected. It's normal to wait for awhile but that day was very crowded and service was relatively slow. Service personel was kind and friendly but didn't give us the mini van (or equivalent) as stated on our booking voucher. Instead, we had a much smaller car, a Toyota CHR. We were not too happy about that. Car drop-off service was terrible. It took more than 30 mins. I waited for more than 10 mins after asking someone to help me. Then went into the office, I was ignored by 4 service personels for more than 5 mins - all pretending that I wasn't standing in front of them. I asked for help again and someone said that a specific Hertz lady would assist me. She was busy at that time, handling a rather difficult customer. At the 20mins or so mark, she came to me with extremely foul attitude to tell me to park the car in a extremely tight lot (when she parked the car for the previous customer). With her fault mood directed at me, her words and actions were unprofessional. At this point, I was boiling and pissed. I gathered myself to patiently park the car and subsequently after that called her out on her bad attitude. I told her that it's unacceptable to bring her previous customer issues and anger upon me and it was entirely unprofessional. I honestly have not met with such poor service from any of the other car companies. And this was not the first time I have had experience such poor service with Hertz. Overall, service standards were appalling. Terrible attitude from service staff, no initiative from service crew when there were 6 of them and long waiting time.
    Read More >
  • Matt

    Madrid

    9.7 /10 Excellent

    Reviewed: Tuesday, August 6, 2019

    Easy pick up and drop off, definitely recommend.
    Read More >
  • Sebastiane Roger

    Madrid

    4 /10 Average

    Reviewed: Tuesday, June 25, 2019

    Read More >
  • S.Sarangi

    Madrid

    8.3 /10 Very good

    Reviewed: Monday, April 29, 2019

    Paid about 12 euros a day for a better model. Upgraded from Seat Leon to Toyota CHR. Could feel the difference on the highways. Definitely a good tradeoff
    Read More >
  • Bonnie Albert

    Madrid

    2 /10 Poor

    Reviewed: Sunday, February 10, 2019

    Read More >
  • Ives Cooper

    Madrid

    2 /10 Poor

    Reviewed: Saturday, January 19, 2019

    Read More >
  • Sebastiane Roger

    Madrid

    8 /10 Very good

    Reviewed: Wednesday, October 24, 2018

    Although there were language barriers, the staff was patient and efficiently handled the car pickup and return procedures. Especially on the 13th when we changed the drop-off location, the company was very accommodating!
    Read More >
  • Saxon Dulles

    Madrid

    8 /10 Very good

    Reviewed: Tuesday, October 9, 2018

    Overall very satisfied. Just a bit of a long wait in line at the store.
    Read More >
  • Mavis Eveline

    Madrid

    2 /10 Poor

    Reviewed: Monday, May 14, 2018

    Read More >
  • Viola Patience

    Madrid

    2 /10 Poor

    Reviewed: Tuesday, April 24, 2018

    Read More >
  • Abigail Harrod

    Madrid

    6 /10 Average

    Reviewed: Tuesday, March 20, 2018

    Read More >
  • Vic Tobias

    Madrid

    10 /10 Excellent

    Reviewed: Thursday, August 24, 2017

    After the car window was broken by a thief in Barcelona, they replaced the car for free. When a car of the same class wasn't available, they upgraded it to a Mercedes automatic business car.
    Read More >
  • Bowen Carroll

    Madrid

    6 /10 Average

    Reviewed: Thursday, June 29, 2017

    Read More >
  • Harlan Isaiah

    Madrid

    10 /10 Excellent

    Reviewed: Sunday, February 21, 2016

    Simple rental procedures, friendly and attentive front desk service, easy and convenient car return.
    Read More >

More Hertz Car Rental Locations in Madrid

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What's the address of the rental location?

AV. CIUDAD DE BARCELONA 3,RETIRO, PRK 3 PLANTA 0. MADRID,28007,ES

What is the Telephone Number?

+34650707040

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

From inside the station, follow address and signs to "Car Rental Parking/Aparcamiento coches alquiler", follow the P2 or P3 signs. You will get to Hertz counter. Parking Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

What are the Accepted Cards as Payment Methods for this Car Rental Location?

Can I Pick up Rental Cars with a E-voucher?

A mobile voucher is accepted; a printout is not required.

What are the Driver's Age Requirements for this Car Rental Company?

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10.3738635 - 27.85 per day approximately.

What are the Driving Licence Requirements to Rent a Car from this Car Rental Location?

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Vw Transporter, Ford Transit 12-passenger Van Rwd Or Similar, Alfa Romeo Stelvio Or Similar, Mercedes S-class, Audi A7 Sportback, Special, Mercedes Class E Cabriolet, Volvo Xc90, Audi Q7, Kia Sorento, Genesis G70 Or Similar, Clio Cargo Van, Toyota Proace 5m3, Renault Master 10m3, Fiat Ducato, Dacia Dokker Cargo Diesel Or Similar, Daily Tail Lift, Ford Transit 350l, Mercedes G Class

  • For foreign renters, you need to bring:

    Original driving licence + International Driving Permit (IDP)

    Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

    EU/EEA Driving License

    EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

  • For local renters, you need to bring:

    Full driver's license issued in Spain

Additional Extras

To be updated

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

  • Airports

    8.3 mi from Madrid–Barajas Airport

  • Railway Stations

    0.4 mi from Atocha Train Station

    3.6 mi from Vallecas

    3.6 mi from Villaverde Bajo

  • Hotels

    0.4 mi from Downtown Apartment - Atocha-Station & Parking

    0.9 mi from Hotel Claridge Madrid

    1.2 mi from Serrano Apartment by FlatSweetHome

  • Other Landmarks

    0.7 mi from Paseo Del Prado

    1.2 mi from Puerta Del Sol Madrid

    3.3 mi from Convention Center

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