Hertz, Barajas Airport Car Rental

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Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Barajas Airport Information, Car Rental Instructions & Policies

Address

TERMINALS 1 AND 4,MADRID BARAJAS AIRPORT.,28042,ES

Telephone

+34902305230 / +3491393722

Pick-up Instructions

The Hertz - Barajas Airport car rental location is in terminal

You can walk to the counter of Hertz - Barajas Airport car rental.

Serviced by Hertz. Hertz counters are located in Terminals 1 and 4 (T1 and T4), in the arrivals hall. The distance between Terminals 1 and 4 is 4.5km. The airport operates a free shuttle service between T4 and T1 approximately every 20 minutes. Flight number mandatory. Customers not arriving by flight or without an advance reservation please proceed to Terminal 4. *(T1) Please proceed to the counter in Terminal T1, you’ll find our notable yellow sign in arrivals hall 2, just in front of baggage claim. *(T2, T3) Customers arriving in Terminals T2 and T3 please proceed to the rental counter in Terminal T1. *(T4) The rental counter in T4 is located in the arrivals hall where all the car rental offices are located.

Drop-off Instructions

Please according to your departure terminal and your rental contract, return your vehicle to the drop point at T1 or T4. T1 return google map link: https://maps.app.goo.gl/r22marCmYqJ4nijb6 T4 Module B google map link: https://maps.app.goo.gl/B6o3i983Ae4RSsuQ8

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.27036 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Dacia Lodgy, Bmw 7er W/ Gps, Bmw M440 Coupé/gran Coupé *model Guaranteed*, Jeep Commander, Mercedes Classe E, Porsche Panamera Automatic Or Similar, Audi A5 Cabriolet, Volvo Xc90, Bmw X 4 2.0 D, Kia Sorrento, Mercedes Classe V, Fiat Fiorino 13 Renault Kangoo 16, Ford Custom, Peugeot Expert 5m3, Ford Transit Custom, Mercedes Sprinter Refrigerated, Daily Tail Lift, D4 Ford Transit 350l 11.8m3, Bmw X5

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 15.75/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 17/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 14/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 14/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 15/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 16 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Suzuki Jimny,Corolla Cross Hybrid,

EUR 1015 for Citroen E-c4,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Citroen C3,

EUR 1106.78 for Fiat 500l/nissan Juke,

EUR 1110 for Volvo Xc60,

EUR 1162.12 for Mystery Car,

EUR 1191.92 for Ford Focus,Peugeot E-208,

EUR 1200 for Kia Cerato,Gol 208 Argo,Chevrolet Beat Hatchback,Chevrolet Spark,Peugeot 108 Open Top,Mercedes Smart For Two,

EUR 1400 for Mini One,Volkswagen T Cross Aut.,Toyota Auris,Ford Galaxy,Nissan Urvan,Mercedes-benz A-class,Mercedes Classe A Automatique,Chirey Tiggo 7,Ford Kuga,Renault Scenic,Vw Tcross 200 Tsi Vw Nivus 200 Tsi Hyundai Creta,Fiat 500 Electric,Vauxhall Insignia,Ford Bronco Sport,Ford Kuga,Mystery Car,

EUR 1500 for Mercedes C-class,

EUR 1508 for Compact Elite,

EUR 1600 for Transit 8 Pax,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Kia Sorrento,Audi A3 Convertible,Bmw 3 Series,Ford Mustang Cabrio,

EUR 1010 for Mg Hs,Ford Kuga,

EUR 1080 for Renault Austral,

EUR 1200 for Leaf 500e Icon Mini Cooper,Alfa Romeo Junior Electric,Peugeot E 208-electric,Fiat 500 Electric,

EUR 1800 for Volvo Xc60,Nissan Kicks,Toyota Corolla Hatch,Range Rover Evoque Autom,Jaguar E-pace Autom.,Volvo Xc40,

EUR 2000 for Bmw M440 Coupé/gran Coupé *model Guaranteed*,Bmw 7er W/ Gps,Mercedes C-class Cabriolet,Fiat Abarth Cabrio,Mercedes Classe V,

EUR 2800 for Bmw X 4 2.0 D,Volvo Xc90,Toyota Land Cruiser Prado-4wd,Mercedes Classe E,Jeep Commander,

EUR 2200 for Mercedes Glc,

EUR 3500 for Bmw X5,

EUR 3000 for Model 3 Sr-electric,G1 Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Chr Hybrid,

EUR 750 for Fiat Fiorino 13 Renault Kangoo 16,

EUR 775 for Ford Puma Hybrid,Renault Clio,

EUR 790 for Audi A3,Volkswagen Touran,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Nissan March,Toyota Yaris Cross Hybrid,Hyundai Kona Hybrid,Renault Scenic,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Tail Lift,

EUR 880 for Mini Cooper,Bmw Mini Cooper Convertible,Volkswagen The Beetle,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Mercedes Sprinter Refrigerated,Ford Transit Custom,

EUR 1400 for Mini One,

EUR 805 for Nissan March,

EUR 1200 for Kia Cerato,

EUR 805 for Toyota Yaris Cross Hybrid,

EUR 1400 for Volkswagen T Cross Aut.,

EUR 1200 for Gol 208 Argo,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper,

EUR 880 for Bmw Mini Cooper Convertible,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Ford Focus,

EUR 1400 for Toyota Auris,

EUR 1200 for Leaf 500e Icon Mini Cooper,

EUR 805 for Hyundai Kona Hybrid,

EUR 1400 for Audi A3,

EUR 790 for Audi A3,

EUR 1200 for Alfa Romeo Junior Electric,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Chevrolet Beat Hatchback,

EUR 1191.92 for Peugeot E-208,

EUR 809 for Suzuki Jimny,

EUR 775 for Renault Clio,

EUR 3000 for Model 3 Sr-electric,

EUR 1800 for Kia Sorrento,

EUR 1400 for Ford Galaxy,

EUR 1400 for Nissan Urvan,

EUR 3000 for G1 Polestar 2,

EUR 1800 for Volvo Xc60,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Mercedes-benz A-class,

EUR 1400 for Mercedes Classe A Automatique,

EUR 1400 for Chirey Tiggo 7,

EUR 1080 for Corolla Cross Hybrid,

EUR 1800 for Nissan Kicks,

EUR 1400 for Ford Kuga,

EUR 950 for Ford Transit Custom,

EUR 805 for Renault Scenic,

EUR 1400 for Renault Scenic,

EUR 790 for Volkswagen Touran,

EUR 1400 for Vw Tcross 200 Tsi Vw Nivus 200 Tsi Hyundai Creta,

EUR 1800 for Toyota Corolla Hatch,

EUR 1800 for Range Rover Evoque Autom,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Bmw M440 Coupé/gran Coupé *model Guaranteed*,

EUR 2200 for Renault Megane,

EUR 2800 for Bmw X 4 2.0 D,

EUR 2800 for Volvo Xc90,

EUR 2800 for Toyota Land Cruiser Prado-4wd,

EUR 2000 for Bmw 7er W/ Gps,

EUR 1200 for Chevrolet Spark,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Peugeot 108 Open Top,

EUR 1200 for Fiat 500 Electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Bmw 3 Series,

EUR 2000 for Mercedes C-class Cabriolet,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Mercedes Classe V,

EUR 1800 for Jaguar E-pace Autom.,

EUR 1010 for Mg Hs,

EUR 1400 for Vauxhall Insignia,

EUR 1400 for Ford Bronco Sport,

EUR 1800 for Volvo Xc40,

EUR 1010 for Ford Kuga,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Cabrio,

EUR 2800 for Mercedes Classe E,

EUR 2800 for Jeep Commander,

EUR 1400 for Mystery Car,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Suzuki Jimny,Corolla Cross Hybrid,

EUR 1015 for Citroen E-c4,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Citroen C3,

EUR 1106.78 for Fiat 500l/nissan Juke,

EUR 1110 for Volvo Xc60,

EUR 1162.12 for Mystery Car,

EUR 1191.92 for Ford Focus,Peugeot E-208,

EUR 1200 for Kia Cerato,Gol 208 Argo,Chevrolet Beat Hatchback,Chevrolet Spark,Peugeot 108 Open Top,Mercedes Smart For Two,

EUR 1500 for Mercedes C-class,

EUR 1508 for Compact Elite,

EUR 1600 for Transit 8 Pax,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Kia Sorrento,Audi A3 Convertible,Bmw 3 Series,Ford Mustang Cabrio,

EUR 1010 for Mg Hs,Ford Kuga,

EUR 1080 for Renault Austral,

EUR 1200 for Leaf 500e Icon Mini Cooper,Alfa Romeo Junior Electric,Peugeot E 208-electric,Fiat 500 Electric,

EUR 1800 for Volvo Xc60,Nissan Kicks,Toyota Corolla Hatch,Range Rover Evoque Autom,Jaguar E-pace Autom.,Volvo Xc40,

EUR 2000 for Bmw M440 Coupé/gran Coupé *model Guaranteed*,Bmw 7er W/ Gps,Mercedes C-class Cabriolet,Fiat Abarth Cabrio,Mercedes Classe V,

EUR 2800 for Bmw X 4 2.0 D,Volvo Xc90,Toyota Land Cruiser Prado-4wd,Mercedes Classe E,Jeep Commander,

EUR 2200 for Mercedes Glc,

EUR 3500 for Bmw X5,

EUR 3000 for Model 3 Sr-electric,G1 Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Chr Hybrid,

EUR 750 for Fiat Fiorino 13 Renault Kangoo 16,

EUR 775 for Ford Puma Hybrid,Renault Clio,

EUR 790 for Audi A3,Volkswagen Touran,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Nissan March,Toyota Yaris Cross Hybrid,Hyundai Kona Hybrid,Renault Scenic,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Tail Lift,

EUR 880 for Mini Cooper,Bmw Mini Cooper Convertible,Volkswagen The Beetle,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Mercedes Sprinter Refrigerated,Ford Transit Custom,

EUR 1400 for Mini One,

EUR 805 for Nissan March,

EUR 1200 for Kia Cerato,

EUR 805 for Toyota Yaris Cross Hybrid,

EUR 1400 for Volkswagen T Cross Aut.,

EUR 1200 for Gol 208 Argo,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper,

EUR 880 for Bmw Mini Cooper Convertible,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Ford Focus,

EUR 1400 for Toyota Auris,

EUR 1200 for Leaf 500e Icon Mini Cooper,

EUR 805 for Hyundai Kona Hybrid,

EUR 1400 for Audi A3,

EUR 790 for Audi A3,

EUR 1200 for Alfa Romeo Junior Electric,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Chevrolet Beat Hatchback,

EUR 1191.92 for Peugeot E-208,

EUR 809 for Suzuki Jimny,

EUR 775 for Renault Clio,

EUR 3000 for Model 3 Sr-electric,

EUR 1800 for Kia Sorrento,

EUR 1400 for Ford Galaxy,

EUR 1400 for Nissan Urvan,

EUR 3000 for G1 Polestar 2,

EUR 1800 for Volvo Xc60,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Mercedes-benz A-class,

EUR 1400 for Mercedes Classe A Automatique,

EUR 1400 for Chirey Tiggo 7,

EUR 1080 for Corolla Cross Hybrid,

EUR 1800 for Nissan Kicks,

EUR 1400 for Ford Kuga,

EUR 950 for Ford Transit Custom,

EUR 805 for Renault Scenic,

EUR 1400 for Renault Scenic,

EUR 790 for Volkswagen Touran,

EUR 1400 for Vw Tcross 200 Tsi Vw Nivus 200 Tsi Hyundai Creta,

EUR 1800 for Toyota Corolla Hatch,

EUR 1800 for Range Rover Evoque Autom,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Bmw M440 Coupé/gran Coupé *model Guaranteed*,

EUR 2200 for Renault Megane,

EUR 2800 for Bmw X 4 2.0 D,

EUR 2800 for Volvo Xc90,

EUR 2800 for Toyota Land Cruiser Prado-4wd,

EUR 2000 for Bmw 7er W/ Gps,

EUR 1200 for Chevrolet Spark,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Peugeot 108 Open Top,

EUR 1200 for Fiat 500 Electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Bmw 3 Series,

EUR 2000 for Mercedes C-class Cabriolet,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Mercedes Classe V,

EUR 1800 for Jaguar E-pace Autom.,

EUR 1010 for Mg Hs,

EUR 1400 for Vauxhall Insignia,

EUR 1400 for Ford Bronco Sport,

EUR 1800 for Volvo Xc40,

EUR 1010 for Ford Kuga,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Cabrio,

EUR 2800 for Mercedes Classe E,

EUR 2800 for Jeep Commander,

EUR 1400 for Mystery Car,

USD 0 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 mi from Madrid–Barajas Airport

13.6 mi from Cuatro Vientos Airport

Railway Stations

6.1 mi from Chamartin Station

8.5 mi from Atocha Train Station

Hotels

7.2 mi from Eurostars Suites Mirasierra

7.6 mi from Hotel Claridge Madrid

9 mi from PYR se1ect Plaza Mayor II y III

Other Landmarks

6.5 mi from Torres Kio

6.5 mi from Puerta De Europa

6.6 mi from Paseo De La Castellana

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 40.485103 -3.567528

Location Images

The Rental Desk

Hertz-Barajas Airport-3543-dropoff_guide

Return Sign

The Sign

Guest Reviews

Total points： 6.9 / 10 Average

Vehicle condition: 0.6
Vehicle cleanliness: 0.6
Spaciousness: 0.7
Counter staff: 0.7
Pick-up location: 0.6
Drop-off location: 0.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

A.Tandon
Madrid
8.7 /10 Very good
Reviewed: Friday, August 8, 2025
I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.
Read More >
鈴木るみ
Madrid
9.7 /10 Excellent
Reviewed: Friday, August 8, 2025
スタッフがとても親切でした　わかりやすい説明をしてくれました！車の状態も最高でした！ハーツレンタカーはお勧めです！
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J.L
Madrid
7.3 /10 Good
Reviewed: Friday, August 8, 2025
Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional. El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.
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May Juliana
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Hertz was easy to find, and the car was in good condition. I initially rented a Sportage, but there were none available, so they upgraded me to a BMW for free. That's the difference with big companies.
Read More >
Diana Bert
Madrid
2 /10 Poor
Reviewed: Friday, August 8, 2025
Quite disappointing. First, they didn't inform us that we couldn't drive a Mercedes, even though the system clearly showed it was available. Second, the gas station was quite far, and since the gas tank was one bar short, they charged us for a full tank. It seems like they are desperate to make money.
Read More >
Dylan Aldridge
Madrid
6 /10 Average
Reviewed: Friday, August 8, 2025
The service was excellent.
Read More >
Vivian Crichton
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Car pickup was very fast
Read More >
Lynn Partridge
Madrid
2 /10 Poor
Reviewed: Friday, August 8, 2025
There were hidden charges, and they even charged us for a late pickup because our flight was delayed....
Read More >
Helen Emerson
Madrid
2 /10 Poor
Reviewed: Friday, August 8, 2025
This was the worst car rental experience I've ever had. The staff tried to upsell and change the car model, which incurred additional costs. However, since the price increase was not significant, I let it go. I explicitly requested not to use a credit card for payment and asked to use a Euro bank card instead. While I was getting the money, the staff locked the door and ended their shift, ultimately charging my credit card. Communication was completely ineffective, and I was repeatedly hassled. It was extremely unpleasant.
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Camille FitzGerald
Madrid
2 /10 Poor
Reviewed: Friday, August 8, 2025
This was the worst car rental experience I've ever had. The staff at the store were pushy, trying to upsell and change the car model for additional costs. While the extra charges weren't too much, they ignored my clear request to pay with a Euro debit card instead of a credit card. The staff even locked the doors and left during my attempts to withdraw money, and ultimately charged my credit card. Communication was completely ineffective, and the whole process was extremely frustrating.
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Fitch Euphemia
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
The guy at the pickup counter symbolically asked if we wanted to upgrade our car. They had an XC90 available but it would cost more. Since there were only two of us, we declined the upgrade. I showed him the full insurance purchased on QEEQ, and he didn't try to sell us anything else. We got a brand new diesel XC60, in a beautiful smog blue color!
Read More >
Abigail Harrod
Madrid
6 /10 Average
Reviewed: Friday, August 8, 2025
The staff started working at 9:10 AM on Christmas, which is good. But the car model wasn't what I requested, not good. The car uses petrol, which is expensive, bad. I had to change the car towards the end of the trip, troublesome.
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Humphrey Marlowe
Madrid
4 /10 Average
Reviewed: Friday, August 8, 2025
The pickup information was different from what Zuzuche provided. The cross-border fee was said to be 16 euros on Zuzuche, but it was actually 30 euros. The insurance compensation from Zuzuche requires you to pay upfront.
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Calvin Joan
Madrid
6 /10 Average
Reviewed: Friday, August 8, 2025
The official translation provided by the rental platform was not accepted on site. They insisted I get a translation from the car rental company, which took a long time. I finally got the car after much hassle. Initially, they gave me a manual car, saying the staff entered the wrong info, making me wait an additional 30 minutes to get another car.
Read More >
Joanna Shakespeare
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Very good
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Joan Hardy
Madrid
8 /10 Very good
Reviewed: Friday, August 8, 2025
Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.
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Merle Gladstone
Madrid
2 /10 Poor
Reviewed: Friday, August 8, 2025
Half a month after returning the car, I suddenly received an email saying the car was damaged and asking me to pay 390 euros. What a surprise! Luckily, I kept the rental receipt as evidence, or I would have been scammed! Always take photos and videos when picking up and dropping off the car, and keep the receipt for a long time. Avoid choosing Hertz or Thrifty!
Read More >
Rory Kit
Madrid
2 /10 Poor
Reviewed: Friday, August 8, 2025
When I rented the car, they first told me that the pickup sheet was not acceptable and that a voucher was required. After a long time, it turned out that the sheet was sufficient. I had already purchased full insurance, but they forced additional insurance on me. When I saw the printed receipt and asked them to remove it, they said it was not possible. It took an hour and a half to finally get the car. I will never use Hertz again.
Read More >
Sharon Walker
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Great experience, both pickup and return were very convenient.
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Hannah Laurie
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Good
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Audrey Turner
Madrid
8 /10 Very good
Reviewed: Friday, August 8, 2025
Quite good
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Renata Tate
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Very convenient
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Sandy Jenny
Madrid
2 /10 Poor
Reviewed: Friday, August 8, 2025
They charged for fuel in advance, their English is poor, attitudes are just okay, and there's an extra fee for returning the car a day early.
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Byron Bertie
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.
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David Noah
Madrid
2 /10 Poor
Reviewed: Friday, August 8, 2025
I purchased full insurance and informed them I didn't need additional coverage, but they still added tire and glass insurance. I arrived early but couldn't pick up the car early. I was sick and had to wait for a long time. Eventually, I got frustrated and quickly finished the process to take the car.
Read More >
Beatrice Daisy
Madrid
4 /10 Average
Reviewed: Friday, August 8, 2025
There were hidden charges, and their communication attitude was very poor. They outright said they need to make money.
Read More >
Georgia Stuart
Madrid
8 /10 Very good
Reviewed: Friday, August 8, 2025
Transparent pricing with no hidden charges; good value for money.
Read More >
Miriam Lily
Madrid
8 /10 Very good
Reviewed: Friday, August 8, 2025
Only one person was allowed to drive. When I requested two people to drive, they charged me an extra 150 euros. Overall evaluation—acceptable.
Read More >
Everley Burke
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Highly professional and efficient.
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Tony Barrett
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Overall, it was satisfactory.
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Myra Lawrence
Madrid
2 /10 Poor
Reviewed: Friday, August 8, 2025
We arrived three hours earlier than our original pickup time (booked for 11:00 AM, but we got there at 8:00 AM). The staff first asked if we wanted to purchase additional full insurance. I said we already had it, and then they informed me that the car I booked wasn’t available. They suggested switching to another car but asked for an additional cost of nearly 200 euros. I declined and was then told I had to wait for the full three hours. I suggested an earlier pickup and return, but they flatly refused. Even at 10:50 AM, when I proposed handling the paperwork and waiting until 11:00 to pick up the car, they still refused, claiming the keys weren’t delivered yet and insisted that I wait until exactly 11:00 AM, not a minute earlier. However, the keys didn’t arrive anyway, and the car wasn’t even the model I originally booked. It felt like they were trying to punish me for not purchasing additional insurance or upgrading. They kept emphasizing compliance with the rental contract terms, even claiming that me standing in front of their store affected their work. It was ridiculous! Such a large space, yet they were clearly being deliberately difficult. I’ve rented cars many times both domestically and internationally, and this is the first time I’ve ever encountered something like this. While they technically had the right to do so, it showed a lack of basic decency. (Additionally, the rental introduction mentioned a €16 charge for driving into Portugal, but they actually charged €30. I plan to resolve this with the rental platform.)
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Marsh Price
Madrid
6 /10 Average
Reviewed: Friday, August 8, 2025
Overall, it's okay. However, I hope customer service can assist with one issue. They charged in HKD because my credit card was issued by a Hong Kong bank. At the time, I specifically told them not to use HKD as the exchange rate is much worse, but they still used HKD for the authorization. Customer service, please help contact them to see if they can charge in EUR and cancel the HKD authorization. I have already sent them an email as well. Thank you.
Read More >
Simona Guy
Madrid
6 /10 Average
Reviewed: Friday, August 8, 2025
The staff at the pickup counter insisted on upgrading the car type, citing the luggage being too large to fit in the car, which felt like a forced upsell. Overall, not very satisfied with this rental experience.
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John Bellamy
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
The rental car was excellent, compact enough to navigate narrow roads, and had great power.
Read More >
Cliff McCarthy
Madrid
8 /10 Very good
Reviewed: Friday, August 8, 2025
I scheduled a car pickup for 1:30 PM, but due to the large crowds during the Spring Festival, after completing the paperwork, the car was still not ready. I ended up waiting for over an hour and finally got the car close to 3 PM.
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Jared Swift
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
The vehicle was very new, and both pick-up and drop-off were extremely convenient.
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Lydia Scott
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Good service attitude, clear explanation of contract terms.
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Dave Will
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Excellent
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Gwendolyn Elinor
Madrid
6 /10 Average
Reviewed: Friday, August 8, 2025
The service is decent.
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Rex Hearst
Madrid
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Satisfied
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