Hertz, Barajas Airport Car Rental

3% OFF

Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Barajas Airport Information, Car Rental Instructions & Policies

Address

TERMINALS 1 AND 4,MADRID BARAJAS AIRPORT.,28042,ES

Telephone

+34902305230 / +3491393722

Pick-up Instructions

The Hertz - Barajas Airport car rental location is in terminal

You can walk to the counter of Hertz - Barajas Airport car rental.

Serviced by Hertz. Hertz counters are located in Terminals 1 and 4 (T1 and T4), in the arrivals hall. The distance between Terminals 1 and 4 is 4.5km. The airport operates a free shuttle service between T4 and T1 approximately every 20 minutes. Flight number mandatory. Customers not arriving by flight or without an advance reservation please proceed to Terminal 4. *(T1) Please proceed to the counter in Terminal T1, you’ll find our notable yellow sign in arrivals hall 2, just in front of baggage claim. *(T2, T3) Customers arriving in Terminals T2 and T3 please proceed to the rental counter in Terminal T1. *(T4) The rental counter in T4 is located in the arrivals hall where all the car rental offices are located.

Drop-off Instructions

Please according to your departure terminal and your rental contract, return your vehicle to the drop point at T1 or T4. T1 return google map link: https://maps.app.goo.gl/r22marCmYqJ4nijb6 T4 Module B google map link: https://maps.app.goo.gl/B6o3i983Ae4RSsuQ8

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.339297 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Nissan X-tral, Mercedes Benz C 180 1.6 Armored, Cadillac Ct5, Mercedes Classe S, Bmw X3, Extraordinary (bmw 5 Series), Audi A5 Cabriolet, Volvo Xc90, Mercedes M-class, Toyota Rav4 Le, Mercedes Vito, Fiat Fiorino, Ford Custom, Peugeot Expert 5m3, Boxer 6 9m3, Crafter20m3 With Platform-diesel, Crafter 20m3 Bodywork, Ford Transit 350l, Bmw X5

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 15.75/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 17/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

EUR 14/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 14/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 15/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 16 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Suzuki Jimny,R Toyota Corolla Cross,

EUR 1015 for Nissan Leaf,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Volkswagen T-roc,

EUR 1102.53 for Renault Sandero,

EUR 1106.78 for Renault Clio,

EUR 1110 for Bmw X1,

EUR 1162.12 for Opel Astra,

EUR 1191.92 for Renault Megane,Citroen E-c3,

EUR 1200 for Nissan Versa,Volkswagen Golf,Renault Clio,Kia Picanto,Fiat 500 Convertible,Smart Fortwo,

EUR 1400 for Citroen C4 Cactus,Volkswagen Golf,Toyota Ch-r,Vw Caravelle,Ssanyong Rodius,Opel Mokka X Aut. Or Similar,Skoda Octavia,Mg Hs,Kia Sportage,Citroen C4 Picasso,Bmw 1 Series,Fiat 500 Electric,Volkswagen Passat,Opel Mokka-4wd,Skoda Karoq,Special,

EUR 1500 for Peugeot 508,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for Toyota Proace Combi 9p,

EUR 1800 for Mini One Cabrio Automatic O Similar,Toyota Rav4 Le,Audi A3 Convertible,Mercedes E220,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Peugeot 508,Skoda Kamiq,

EUR 1080 for Peugeot 3008,

EUR 1200 for Lexus Ux 300e,Crossback E Tense,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,Toyota C Hr,Peugeot 308,Audi Q5 Inc,Jaguar E-pace,Volvo Xc40,

EUR 2000 for Cadillac Ct5,Mercedes Benz C 180 1.6 Armored,Audi A5 4x4 Convertible Gps,Fiat Abarth Cabrio,Mercedes Vito,

EUR 2800 for Mercedes M-class,Volvo Xc90,Volkswagen Touareg-4wd,Bmw X3,Mercedes Classe S,

EUR 2200 for Mercedes Glc,

EUR 3500 for Bmw X5,

EUR 3000 for Polestar 2,Polestar 2,Mod Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Fiat Fiorino,

EUR 775 for Jeep Avenger Hybrid,Cronos,

EUR 790 for Citroen C3 Aircross,Peugeot 5008,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Mitsubishi Mirage G4,Hyundai Ioniq,Hyundai Kona Hybrid,Citroen C4 Picasso,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Crafter 20m3 Bodywork,

EUR 880 for Mini One Cabrio Aut,Volkswagen T-roc Cabrio,Volkswagen The Beetle,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Crafter20m3 With Platform-diesel,Boxer 6 9m3,

EUR 1400 for Citroen C4 Cactus,

EUR 805 for Mitsubishi Mirage G4,

EUR 1200 for Nissan Versa,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Volkswagen Golf,

EUR 1200 for Volkswagen Golf,

EUR 775 for Jeep Avenger Hybrid,

EUR 880 for Mini One Cabrio Aut,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Renault Megane,

EUR 1400 for Toyota Ch-r,

EUR 1200 for Lexus Ux 300e,

EUR 805 for Hyundai Kona Hybrid,

EUR 1400 for Bmw 116i,

EUR 790 for Citroen C3 Aircross,

EUR 1200 for Crossback E Tense,

EUR 1800 for Mini One Cabrio Automatic O Similar,

EUR 1200 for Renault Clio,

EUR 1191.92 for Citroen E-c3,

EUR 809 for Suzuki Jimny,

EUR 775 for Cronos,

EUR 3000 for Polestar 2,

EUR 1800 for Toyota Rav4 Le,

EUR 1400 for Vw Caravelle,

EUR 1400 for Ssanyong Rodius,

EUR 1800 for Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Opel Mokka X Aut. Or Similar,

EUR 1400 for Skoda Octavia,

EUR 1000 for ,

EUR 1080 for R Toyota Corolla Cross,

EUR 1800 for Toyota C Hr,

EUR 1400 for Kia Sportage,

EUR 950 for Boxer 6 9m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Citroen C4 Picasso,

EUR 790 for Peugeot 5008,

EUR 1400 for Bmw 1 Series,

EUR 1800 for Peugeot 308,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Cadillac Ct5,

EUR 2200 for Bmw 5 Series,

EUR 2800 for Mercedes M-class,

EUR 2800 for Volvo Xc90,

EUR 2800 for Volkswagen Touareg-4wd,

EUR 2000 for Mercedes Benz C 180 1.6 Armored,

EUR 1200 for Kia Picanto,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Fiat 500 Convertible,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Mercedes E220,

EUR 2000 for Audi A5 4x4 Convertible Gps,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Mercedes Vito,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Peugeot 508,

EUR 1400 for Volkswagen Passat,

EUR 1400 for Opel Mokka-4wd,

EUR 1400 for Skoda Karoq,

EUR 1800 for Volvo Xc40,

EUR 1010 for Skoda Kamiq,

EUR 3000 for Mod Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Bmw X3,

EUR 2800 for Mercedes Classe S,

EUR 1400 for Special,

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Suzuki Jimny,R Toyota Corolla Cross,

EUR 1015 for Nissan Leaf,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Volkswagen T-roc,

EUR 1102.53 for Renault Sandero,

EUR 1106.78 for Renault Clio,

EUR 1110 for Bmw X1,

EUR 1162.12 for Opel Astra,

EUR 1191.92 for Renault Megane,Citroen E-c3,

EUR 1200 for Nissan Versa,Volkswagen Golf,Renault Clio,Kia Picanto,Fiat 500 Convertible,Smart Fortwo,

EUR 1500 for Peugeot 508,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for Toyota Proace Combi 9p,

EUR 1800 for Mini One Cabrio Automatic O Similar,Toyota Rav4 Le,Audi A3 Convertible,Mercedes E220,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Peugeot 508,Skoda Kamiq,

EUR 1080 for Peugeot 3008,

EUR 1200 for Lexus Ux 300e,Crossback E Tense,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,Toyota C Hr,Peugeot 308,Audi Q5 Inc,Jaguar E-pace,Volvo Xc40,

EUR 2000 for Cadillac Ct5,Mercedes Benz C 180 1.6 Armored,Audi A5 4x4 Convertible Gps,Fiat Abarth Cabrio,Mercedes Vito,

EUR 2800 for Mercedes M-class,Volvo Xc90,Volkswagen Touareg-4wd,Bmw X3,Mercedes Classe S,

EUR 2200 for Mercedes Glc,

EUR 3500 for Bmw X5,

EUR 3000 for Polestar 2,Polestar 2,Mod Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Fiat Fiorino,

EUR 775 for Jeep Avenger Hybrid,Cronos,

EUR 790 for Citroen C3 Aircross,Peugeot 5008,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Mitsubishi Mirage G4,Hyundai Ioniq,Hyundai Kona Hybrid,Citroen C4 Picasso,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Crafter 20m3 Bodywork,

EUR 880 for Mini One Cabrio Aut,Volkswagen T-roc Cabrio,Volkswagen The Beetle,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Crafter20m3 With Platform-diesel,Boxer 6 9m3,

EUR 1400 for Citroen C4 Cactus,

EUR 805 for Mitsubishi Mirage G4,

EUR 1200 for Nissan Versa,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Volkswagen Golf,

EUR 1200 for Volkswagen Golf,

EUR 775 for Jeep Avenger Hybrid,

EUR 880 for Mini One Cabrio Aut,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Renault Megane,

EUR 1400 for Toyota Ch-r,

EUR 1200 for Lexus Ux 300e,

EUR 805 for Hyundai Kona Hybrid,

EUR 1400 for Bmw 116i,

EUR 790 for Citroen C3 Aircross,

EUR 1200 for Crossback E Tense,

EUR 1800 for Mini One Cabrio Automatic O Similar,

EUR 1200 for Renault Clio,

EUR 1191.92 for Citroen E-c3,

EUR 809 for Suzuki Jimny,

EUR 775 for Cronos,

EUR 3000 for Polestar 2,

EUR 1800 for Toyota Rav4 Le,

EUR 1400 for Vw Caravelle,

EUR 1400 for Ssanyong Rodius,

EUR 1800 for Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Opel Mokka X Aut. Or Similar,

EUR 1400 for Skoda Octavia,

EUR 1000 for ,

EUR 1080 for R Toyota Corolla Cross,

EUR 1800 for Toyota C Hr,

EUR 1400 for Kia Sportage,

EUR 950 for Boxer 6 9m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Citroen C4 Picasso,

EUR 790 for Peugeot 5008,

EUR 1400 for Bmw 1 Series,

EUR 1800 for Peugeot 308,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Cadillac Ct5,

EUR 2200 for Bmw 5 Series,

EUR 2800 for Mercedes M-class,

EUR 2800 for Volvo Xc90,

EUR 2800 for Volkswagen Touareg-4wd,

EUR 2000 for Mercedes Benz C 180 1.6 Armored,

EUR 1200 for Kia Picanto,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Fiat 500 Convertible,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Mercedes E220,

EUR 2000 for Audi A5 4x4 Convertible Gps,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Mercedes Vito,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Peugeot 508,

EUR 1400 for Volkswagen Passat,

EUR 1400 for Opel Mokka-4wd,

EUR 1400 for Skoda Karoq,

EUR 1800 for Volvo Xc40,

EUR 1010 for Skoda Kamiq,

EUR 3000 for Mod Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Bmw X3,

EUR 2800 for Mercedes Classe S,

EUR 1400 for Special,

USD 0 for other car models.

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 mi from Madrid–Barajas Airport

13.6 mi from Cuatro Vientos Airport

Railway Stations

6.1 mi from Chamartin Station

8.5 mi from Atocha Train Station

Hotels

7.2 mi from Eurostars Suites Mirasierra

7.6 mi from Hotel Claridge Madrid

9 mi from PYR se1ect Plaza Mayor II y III

Other Landmarks

6.5 mi from Torres Kio

6.5 mi from Puerta De Europa

6.6 mi from Paseo De La Castellana

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 40.485103 -3.567528

Location Images

The Rental Desk

Hertz-Barajas Airport-3543-dropoff_guide

Return Sign

The Sign

Guest Reviews

Total points： 7.2 / 10 Good

Vehicle condition: 0.3
Vehicle cleanliness: 0.3
Spaciousness: 0.4
Counter staff: 0.4
Pick-up location: 0.3
Drop-off location: 0.3
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

A.Tandon
Madrid
8.7 /10 Very good
Reviewed: Sunday, November 9, 2025
I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.
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J.L
Madrid
7.3 /10 Good
Reviewed: Sunday, November 9, 2025
Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional. El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.
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May Juliana
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Hertz was easy to find, and the car was in good condition. I initially rented a Sportage, but there were none available, so they upgraded me to a BMW for free. That's the difference with big companies.
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Diana Bert
Madrid
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Dylan Aldridge
Madrid
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Vivian Crichton
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Car pickup was very fast
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Lynn Partridge
Madrid
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Helen Emerson
Madrid
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Camille FitzGerald
Madrid
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Fitch Euphemia
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The guy at the pickup counter symbolically asked if we wanted to upgrade our car. They had an XC90 available but it would cost more. Since there were only two of us, we declined the upgrade. I showed him the full insurance purchased on QEEQ, and he didn't try to sell us anything else. We got a brand new diesel XC60, in a beautiful smog blue color!
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Abigail Harrod
Madrid
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Humphrey Marlowe
Madrid
4 /10 Average
Reviewed: Sunday, November 9, 2025
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Calvin Joan
Madrid
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Joanna Shakespeare
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very good
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Joan Hardy
Madrid
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.
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Merle Gladstone
Madrid
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Rory Kit
Madrid
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Sharon Walker
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great experience, both pickup and return were very convenient.
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Hannah Laurie
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Good
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Audrey Turner
Madrid
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Quite good
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Renata Tate
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very convenient
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Sandy Jenny
Madrid
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Byron Bertie
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.
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David Noah
Madrid
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Beatrice Daisy
Madrid
4 /10 Average
Reviewed: Sunday, November 9, 2025
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Georgia Stuart
Madrid
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Transparent pricing with no hidden charges; good value for money.
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Miriam Lily
Madrid
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Only one person was allowed to drive. When I requested two people to drive, they charged me an extra 150 euros. Overall evaluation—acceptable.
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Everley Burke
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Highly professional and efficient.
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Tony Barrett
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Overall, it was satisfactory.
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Myra Lawrence
Madrid
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Marsh Price
Madrid
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Simona Guy
Madrid
6 /10 Average
Reviewed: Sunday, November 9, 2025
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John Bellamy
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The rental car was excellent, compact enough to navigate narrow roads, and had great power.
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Cliff McCarthy
Madrid
8 /10 Very good
Reviewed: Sunday, November 9, 2025
I scheduled a car pickup for 1:30 PM, but due to the large crowds during the Spring Festival, after completing the paperwork, the car was still not ready. I ended up waiting for over an hour and finally got the car close to 3 PM.
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Jared Swift
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The vehicle was very new, and both pick-up and drop-off were extremely convenient.
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Lydia Scott
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Good service attitude, clear explanation of contract terms.
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Dave Will
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent
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Gwendolyn Elinor
Madrid
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Rex Hearst
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Satisfied
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Dunn Raphael
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent service.
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Luther Bruno
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent
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Dana Haywood
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car had two issues: 1. Incorrect warning about low tire pressure. 2. Oil wasn't checked, resulting in being forced to add oil halfway through the trip.
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Amos Ella
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.
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