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Hertz, Hilo Airport Car Rental

Hertz 2000+ ratings, 11 reviews

Hawaii - Hawaii Island, Hawaii, United States

10.0 / 10 Excellent

Best Price Car Rentals at Hilo Airport(ITO)

Last updated on: September 23, 2026

Hertz - Hilo Airport Information, Car Rental Instructions & Policies

Address

2355 KEKUANAOA STREET#15,HILO,HI,96720,US

Telephone

+18083781588

Pick-up Instructions

The Hertz - Hilo Airport car rental location is in terminal

You can walk to the counter of Hertz - Hilo Airport car rental.

The counter of the car rental company is opposite to the exit of the airport, and it is possible to walk to the store following the "Car Rental" sign.

Drop-off Instructions

Usually, you can see the sign of "Rental Car Return" alongside the road as you drive back to the parking lot. Follow the instructions and drive your car to designated parking lot and drop off your car.Then, you can walk back to airport.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
06:30 -21:30
06:30 -21:30
06:30 -21:30
06:30 -21:30
06:30 -21:30
06:30 -21:30
06:30 -21:30

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards and debit cards
Representative Car ModelsDeposit Amount (approx.)Business Days Required for Refund

Applicable to all car types, incl. Compact, SUV, Economy, Mini and more.

Pack up ^
100% of the rental car rate plus USD 20030-60

Nissan March

Opel Corsa

Compact Or Larger

Jeep Avenger

Ford Focus

Subaru Legacy Or Similar

Chery Tiggo 8 Pro Or Similar

Polestar 2

Mercedes Benz Gle 4matic-4wd

Manager Special Ev

Toyota Corolla

Mercedes-benz B-class Aut

Toyota Camry Hybrid

Gwm Haval H6

Tesla Model 3 Standard Range

Kia Forte 2.0 Sedan Aut

Show more >

Nissan March

Opel Corsa

Compact Or Larger

Jeep Avenger

Ford Focus

Subaru Legacy Or Similar

Chery Tiggo 8 Pro Or Similar

Polestar 2

Mercedes Benz Gle 4matic-4wd

Manager Special Ev

Toyota Corolla

Mercedes-benz B-class Aut

Toyota Camry Hybrid

Gwm Haval H6

Tesla Model 3 Standard Range

Kia Forte 2.0 Sedan Aut

Ford Taurus

Ford Taurus

Opel Crossland Or Similar

Cadillac Ct4 Ct5

Ford Mustang Convertible

Toyota Tacoma

Ford F 150

Ram 2500 Big Horn

Chevrolet Silverado Ev

Pack up ^
USD 20030-60

Nissan March

Opel Corsa

Compact Or Larger

Jeep Avenger

Ford Focus

Subaru Legacy Or Similar

Chery Tiggo 8 Pro Or Similar

Polestar 2

Mercedes Benz Gle 4matic-4wd

Manager Special Ev

Toyota Corolla

Mercedes-benz B-class Aut

Toyota Camry Hybrid

Gwm Haval H6

Tesla Model 3 Standard Range

Kia Forte 2.0 Sedan Aut

Show more >

Nissan March

Opel Corsa

Compact Or Larger

Jeep Avenger

Ford Focus

Subaru Legacy Or Similar

Chery Tiggo 8 Pro Or Similar

Polestar 2

Mercedes Benz Gle 4matic-4wd

Manager Special Ev

Toyota Corolla

Mercedes-benz B-class Aut

Toyota Camry Hybrid

Gwm Haval H6

Tesla Model 3 Standard Range

Kia Forte 2.0 Sedan Aut

Ford Taurus

Ford Taurus

Opel Crossland Or Similar

Cadillac Ct4 Ct5

Ford Mustang Convertible

Volkswagen Taos

Buick Encore

Toyota Rav4 Hybrid

Peugeot Traveller 9 Seats

Hiace 12 Seats

Toyota Sienna

Skoda Kodiaq 7 Seats

Vw Touran 7 Seater

Pack up ^
USD 50030-60

Volkswagen Taos

Buick Encore

Toyota Rav4 Hybrid

Pack up ^
USD 30030-60

Kia Niro Ev

Tesla Model Y

Volkswagen Tiguan Aut

Ford Edge

Subaru Solterra Ev

Ford Explorer

Nissan Rogue

Volkswagen Nivus At

Jeep Wrangler 2 4 Dr

Volvo Xc90 Hybrid

Pack up ^
USD 40030-60

Toyota Highlander

Ford Expedition

Chevrolet Tahoe

Pack up ^
USD 75030-60

Mercedes C63 Amg Dream

Genesis G70

Peugeot 206 Van Or Similar

Shelby Gt H Fastback

Dodge Challenger

Chevy Camaro Ss Convertible

Ford Mustang Gt Premium

Pack up ^
USD 85030-60

Volvo C40

Toyota Rav 4-4wd

Maserati Grecale

Ford Explorer-4wd

Land Rover Range Rover Sport

Mercedes Gls 450 Hybrid

Mercedes Gle Prestige

Porsche Macan

Description Not Available

Volvo Xc40 Hybrid Prestige

Special

Pack up ^
USD 90030-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: UnionPay, Visa, Master, DinersClub, JCB, Discover, AMEX

UnionPay Visa Master DinersClub JCB Discover AMEX

Discover is not accepted.

Debit card accepted: Visa, Master, Debit Mastercard, Discover, Visa Debit

Visa Master Debit Mastercard Discover Visa Debit

DinersClub,JCB,AMEX,UnionPay,Visa Electron,Maestro are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

20 - 80 years old

Young Driver Fee applies at 20 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in United States

Additional Extras

To be updated

Cross Border

Not allowed:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

USD 0

Third Party Liability Insurance Excess:

USD 0

Fuel Policy (what does it mean)

Free Tank

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Hilo Airport

65.3 mi from Kona Airport

CHECK RATES
Map view of Hertz Store Location
coordinates: 19.714193 -155.039458

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.

Location Images

Hertz-Hilo Airport-409-store The Rental Desk
Hertz-Hilo Airport-409-store The Rental Desk
Guest Reviews

Total points： 10.0 / 10 Excellent

  • Vehicle condition: 0.0
  • Vehicle cleanliness: 0.0
  • Spaciousness: 0.0
  • Counter staff: 0.0
  • Pick-up location: 0.0
  • Drop-off location: 0.0
  • Pick-up time: 10-30 mins
  • Drop-off time: 10-30 mins

  • Anonymous

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Thursday, May 14, 2026

    Everything was great, they even provided a map.
    Read More >

  • Anonymous

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Friday, March 13, 2026

    They even let me pick up the car early and arranged everything really smoothly.
    Read More >

  • Anonymous

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, November 1, 2025

    Renewing the rental was super quick, and kudos to the customer service team!
    Read More >

  • Barton Hart

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Monday, October 13, 2025

    Every step of the process was fast, and the deposit was released quickly.
    Read More >

  • Georgia Stuart

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, August 3, 2025

    Hertz is a well-known brand with affordable prices and much better service compared to smaller companies.
    Read More >

  • Cliff McCarthy

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, June 28, 2025

    Good service
    Read More >

  • Byron Bertie

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Wednesday, February 5, 2025

    Very satisfied with their human-centric approach.
    Read More >

  • Walter Davy

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, August 3, 2024

    I chose Hertz because it's a well-known international rental car company with reliable services in every aspect. The prices are reasonable too. I had already purchased the Super Cover insurance on QEEQ, so there were no additional recommendations made during the process. After swiping the credit card for pre-authorization, the car rental procedures were completed quickly. They explained the important details, and I proceeded to pick up the car. However, you need to proactively request a vehicle inspection. The company will provide an inspection form where you should check for any damages to the vehicle, note them on the form, and return one copy to the rental company. It's also a good idea to upload photos of the car from various angles and any damage points to the QEEQ app as suggested, ensuring double protection.
    Read More >

  • Daphne Lattimore

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Friday, December 29, 2023

    Very satisfied
    Read More >

  • Montague Dorothea

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, October 30, 2021

    Satisfied, the staff was quite friendly
    Read More >

  • Sebastian Acheson

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Thursday, May 16, 2019

    Convenient and simple. Used translation software and got the car in 15 minutes.
    Read More >

More Car Rental Brands at Hilo Airport

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What's the address of the rental location?

2355 KEKUANAOA STREET#15,HILO,HI,96720,US

What is the Telephone Number?

+18083781588

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

The Hertz - Hilo Airport car rental location is in terminal

You can walk to the counter of Hertz - Hilo Airport car rental.

The counter of the car rental company is opposite to the exit of the airport, and it is possible to walk to the store following the "Car Rental" sign.

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

Usually, you can see the sign of "Rental Car Return" alongside the road as you drive back to the parking lot. Follow the instructions and drive your car to designated parking lot and drop off your car.Then, you can walk back to airport.

What are the Accepted Cards as Payment Methods for this Car Rental Location?

Can I Pick up Rental Cars with a E-voucher?

Accepted on mobile, a printout is not required.

What are the Driver's Age Requirements for this Car Rental Company?

20 - 80 years old

Young Driver Fee applies at 20 - 24 years old with charge of USD 25 per day approximately.

What are the Driving Licence Requirements to Rent a Car from this Car Rental Location?

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

  • For foreign renters, you need to bring:

    Original driving licence + International Driving Permit (IDP)

    Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

    Original Japanese Driving Licence + Dealer translation

    Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

  • For local renters, you need to bring:

    Full driver's license issued in United States

Additional Extras

To be updated

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

  • Airports

    0.4 mi from Hilo Airport

    65.3 mi from Kona Airport

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