Europcar - Munich Railway Station Information, Car Rental Instructions & Policies

The cleanliness is very bad. There are clay all over the car from car washer. It’s like the wash the car but just left it dry by themselves.

My car have accidents , the mirror at passenger side was fall off , but the staff denied to change a car. He said “the mirror at driver side still work so you can continue drive it!”

The drop off email could describe more specific . No postal code. And the first instruction about the drop off location is wrong. The way to return the car is different between the real way. The letter says “put the key to the key box of the branch in the Frankfurt station”. Instead I return the key to the staff on the parking lot.

Managed to get a free upgrade from our booking. Excellent customer service. Service staff re-iterated requirement to get vignette for driving into Austria.

Picked up the latest model VW Golf, with full comfort features like Bluetooth, Airplay. However, encountered a Tyre air leak since pickup, which was covered by Europcar. Added some inconvenience to our trip, but it was fixed nonetheless

Pretty good, but the Swiss highway fee of 40 euros is not included.

Renting the car was convenient with no additional sales pitches. They only asked about full insurance. The self-service pick-up was clear and the charges were transparent.

User-friendly

The staff were very nice.

Detailed explanations

The parking lot is separate from the store, which is slightly inconvenient. Not as good as Store No. 2.

The front desk was very nice, and the car was new and clean.

The car was good. The guy who handled the return was very nice.

Short waiting time, staff were pretty friendly.

Detailed explanations

The office of several car rental companies partnered with QEEQ is located on the second floor of the train station, directly opposite the train engine (the parking lot is shared as well). I arrived around 8:00 am, and there was no queue. The promised manual Mercedes A-Class was not available. I wondered where the famous German precision was. The customer service gave me two options: 1. BMW 1 Series for an additional €18, or 2. DS4 with no refund or extra charge. I was not satisfied with the options given, but I ultimately chose the manual DS4. I paid a €300 deposit and went to pick up the car myself. The customer service provided a small map, which was quite easy to follow even though I had to turn three streets and climb upstairs. Considering my poor English, I was quite proud of myself for finding the car. The car wasn't washed after the previous return but was fairly clean, probably due to Germany's good environment. Before returning the car, I filled it up with fuel, according to the contract, which stated no less than 98#. The gas station didn't have 98#, so I asked a local who happened to work for a car rental company. He said the manual in the glove box specified the required fuel type. I didn't understand it, so he directly told me to use E10. After refueling, I noted the pump number and paid at the counter. For the return, you need to drive into the parking lot from the back. I wasn't entirely sure but luckily met some friendly Africans who were returning their car and told me, 'Return? Back!' I actually understood them. Park the car in the slot to the left of the entrance, and the inspector will check it. You can leave after the inspection and get a printed confirmation of the return. I didn't request it, trusting the German people. Overall, I was satisfied with this rental experience. However, they didn't provide the specified car, and I was not satisfied with the solutions offered. The DS brand wasn't among the alternatives listed, so why was it given as an option?

Satisfied

The attendant at the key pickup location was a bit impatient, which wasn't a great experience. Fortunately, at the car pickup location, the staff were very patient and friendly when answering questions. Much appreciated!

Customer service needs to improve in assisting customers with negotiations with foreign companies.

It's alright

It was fairly satisfactory.

Free upgrade to an A4 Avant

Excellent service