Great car with full comfort features

Customer service needs to improve in assisting customers with negotiations with foreign companies.

Returning the car at the airport store was quite convenient. However, renting a car at the central train station store was a nightmare. It took us an hour to find the store, then after completing all the formalities, we needed another hidden parking lot to get the car, which took another hour to find. Additionally, we had to complain about this: although we got a free upgrade to a larger MPV due to car unavailability, the second day after a tire blowout and switching to a spare, we reached another store in Füssen only to switch to a compact SUV. 'This car or no car,' we were told. We booked a Touran to fit five people's luggage, so imagine three people and two large suitcases squeezing into the back seat for the rest of the trip! Unforgettable.

Detailed explanations

Managed to get a free upgrade from our booking. Excellent customer service. Service staff re-iterated requirement to get vignette for driving into Austria.

Did not check if there's any price drops from my booking date. Otherwise, seamless experience.

7時開店で7時10分に行ったがスタッフ不在で10分以上待たされた。高速道路料金としてステッカー40ユーロを払わされたが本当に必要だったのかどうか不明。 保険もフルカバーで入っているはずが、basicしか放入っていないといわれ頻りにフルカバーを勧められた。