America-Car-Rental Car Rental
America Car Rental is a top-rated car rental company based in Mexico, known for its strong presence in popular tourist destinations such as Cancun, Playa del Carmen, Tulum, Riviera Maya, Merida, Yucatan, Mexico City, and even across the border at John Wayne Airport in the United States. With over 15 years of experience and more than one million customers served, America Car Rental has built a reputation for offering reliable service and competitive pricing. As a trusted local car hire provider, it caters to both domestic and international travelers with a wide selection of modern vehicles from various brands to meet diverse travel needs.
Conveniently located near airports and hotel zones, America Car Rental provides complimentary shuttle services to ensure a smooth booking and pickup experience. A standout feature is its support for cross-border travel, allowing customers to drive rented vehicles into neighboring countries like Belize and Guatemala—ideal for adventurous international travelers. While the company offers extensive regional coverage and a modern fleet, some locations may have limited operating hours, which travelers should verify during their booking process. Overall, America Car Rental combines the accessibility of a local car rental service with the professionalism and range expected by global travelers.
/10
Vehicle condition
1.8Vehicle cleanliness
0.3Spaciousness
0.4Counter staff
1.6Pick-up location
0.4Drop-off location
0.3Pick-up time
Drop-off time
10
Excellent
A very good car rental company, easy to find after leaving the airport!
Cancun
Reviewed: October 7, 2025
6
Average
Cancun
Reviewed: June 10, 2025
8
Very good
Satisfied. Originally booked a Suzuki, but chose a Changan when picking up the car. Supporting domestic brands!
Cancun
Reviewed: June 1, 2025
4
SCAM, BEWARE
Terrible experience. Total scam agency. Wouldn't accept my insurance even when I proved that it exceeded the required liability coverage. Charged me an extra $30/day for their insurance and also required me to pay $15/day for e-pass and didn't even include fees for tolls. Those extra fees more than tripled the cost of my rental. They didn't even abide by their own policies listed on their website!
Orlando
Reviewed: February 22, 2025
2
Poor
Mexico City
Reviewed: January 4, 2025
2
Poor
Mexico City
Reviewed: December 22, 2024
10
Excellent
It's okay, just a bit of communication issues.
Monterrey
Reviewed: December 17, 2024
2
Poor
Mexico City
Reviewed: November 8, 2024
2
Poor
Mexico City
Reviewed: November 8, 2024
10
Excellent
Very good, no additional charges or upselling.
Monterrey
Reviewed: November 6, 2024
4
Awful. But due to the car rental company, not QEEQ as a platform.
They scammed me on the insurance and were very unprofessional. It took hours to get responses from customer service. They deliberately made the service stressful to try to scam more money from me. Their emergency roadside assistance service left me in a very dangerous situation.
Puerto Vallarta
Reviewed: November 4, 2024
7
Good
Sí
Queretaro
Reviewed: October 20, 2024
7
normal
Muy buen servicio en el mostrador, y para atender los defectos del auto.
San Jose Del Cabo
Reviewed: September 12, 2024
7
Good service from the rental company employees but excessive insurance cost and poor quality car
Good service but the insurance cost was excessive.
Cancun
Reviewed: September 9, 2024
10
Excellent
The service was very satisfactory.
Monterrey
Reviewed: August 12, 2024
2
Poor
Miami
Reviewed: June 29, 2024
10
Excellent
The car was very old, but this has its advantage as new scratches weren't noticeable.
Mexico City
Reviewed: March 8, 2024
10
Excellent
The service was satisfactory.
Cancun
Reviewed: January 17, 2024
8
Very good
Mixed feelings. On the positive side, the car was in good condition, return was smooth, and when an insured accident happened, they processed the paperwork and provided a replacement car of the same model with no issues. On the negative side: the airport shuttle bus comes every 20 minutes, we waited 40 minutes for our car, and it wasn't ready even though we arrived an hour later than our scheduled pick-up time. We had to ask twice before they could locate the car. Other than that, everything else was alright and the prices were reasonable.
Cancun
Reviewed: January 8, 2024
6.3
Never again :)
Got made to buy insurance that was twice as expensive as the car rental. They claim it’s because we booked through a third party and get bad rates. Extremely inefficient car pick up and drop off process - the person whole checks you in then takes you to the car before coming back and doing the next customer. Waited 90 minutes. Also had to wait for someone to inspect the car when dropping off - took around 45 minutes.
Tuxtla Gutierrez
Reviewed: January 4, 2024
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