AVIS Car Rental with Exotic Car

Very satisfied. They provided a high-spec hybrid Highlander. Easy to drive, handled full loads in Tasmania, and ensured a safe journey.

Pickup was quick. I had reserved a Forester, but found a nail in the tire upon receiving the car. Reported this to the front desk, and they promptly replaced it with an X-Trail.

Fast service, no need to wait in line.

Smooth pickup process.

The service was quite satisfactory.

Excellent.

Very satisfied, highly recommend this car rental company.

I booked an automatic Volkswagen that could fit three pieces of luggage, but they gave me an Opel that couldn’t even fit two. Alternatively, they offered me an old, manual Opel. Since my luggage didn’t fit, I had no choice but to upgrade the vehicle.

Service was provided promptly without long wait times.

Satisfied

The service was excellent. Despite the language barrier, the elderly gentleman who assisted us was incredibly patient.

The staff are professional and efficient.

The service was excellent. They were about to close but still waited for us to pick up the car. Very friendly attitude.

Satisfied

Good service.

Great service.

The pick-up and drop-off process was very smooth! Picked up the car in San Francisco and returned it in Los Angeles. The experience of driving along Highway 1 was fantastic.

Multiple counters for car pickup services, and returning the car is fast and convenient.

This company Avis Buget are crooks I took the car back FULL of gas they charge me fof gas I did get a refund always get a recipt and take a photo of the gas guage

Average. Americans tend to work a bit slower, so there was some waiting during pickup. A reminder: it's best to ask for an accident hotline when picking up the car. We had a minor collision, and it took a long time to find the right contact and person to handle it.

Pretty good

AVIS car rental at Toronto airport is professional and reliable.

I paid for a BMW X3, but they gave me a Volvo XC60 at the store. The steering wheel was very hard to control, and as a driver with 20 years of experience, I found it exhausting to drive. The steering was completely unstable, and there were no front parking sensors. Charging BMW-level prices for this kind of car?

Very satisfied

Satisfied

Fabio was patient and provided excellent service.

It's just okay. Avis and Budget seem pretty much the same, always using tricks to make you spend more on their extra insurance or options like returning an empty fuel tank. Even if you decline, they may sneak it in while you're not paying attention. They'll claim the agreement was emailed to you in digital form. Make sure to demand a paper copy after signing electronically and double-check it immediately!

No upselling.

Satisfied

Extremely disappointing. We originally booked a Ford with calculated trunk capacity, but they gave us an Alfa that couldn't fit everything. When we contacted Zuzuche customer service, they said we could upgrade for an additional cost. After discussing with the store, they said upgrading wasn't possible and we could only cancel and rent directly at the store. They kept reminding us we only had a few minutes left to cancel for free. We ended up renting a Peugeot 5008 at the store for 2615.7 euros, but Zuzuche refused to refund the original payment. When we asked customer service, they said it was an upgrade based on the original order. Seriously? This is so frustrating. The entire trip was spent dealing with disputes. I really don't know how that customer service agent does their job—they couldn't even handle basic communication, which resulted in us paying twice for just one car.

We picked up the car more than two hours later than the scheduled time, which made us unsatisfied with Avid. When picking up the car, we verbally asked if there were any other fees besides the additional driver fee. The staff said no, so we kept agreeing and signed. Since we had already waited for over two hours and were very tired at the time, we didn't read carefully. However, when returning the car, we examined the bill and found they had charged us extra for full roadside assistance insurance. But I had already purchased that full insurance from a Chinese insurance company when booking through Zuzuche.

Pretty good.

Very satisfied

Overall, it's fine. However, the agreement is electronic. When I asked for it, they said it was sent to my email, but it wasn't. I had to follow up via email to get it.

Terrible! Can you believe that the front desk staff at AVIS in Los Angeles International Airport were actually scammers! Here’s how they tricked people: Even though I clearly stated I didn’t want the refueling service, they claimed it was mandatory but assured me that the fee would automatically be canceled as long as I returned the car with a full tank. Since this wasn’t my first time renting a car abroad, I repeatedly told them that I had never heard of such a rule. However, the staff insisted, saying there was a long line of customers waiting and urging me to decide quickly. When I returned the car, even though I had refueled it to a full tank, the staff initially refused to cancel the refueling fee, claiming that since I bought the empty tank return service, I shouldn’t have refueled myself. After much argument, someone mentioned that AVIS in Los Angeles often pulls this kind of stunt, and only then did they agree to cancel the charge. Additionally, I had researched online before renting and confirmed that a couple is not required to purchase an additional driver option. At the rental desk, I asked again, but the front desk outright claimed this wasn’t true and insisted we needed to pay for an extra driver—another scam! My other frustration is with QEEQ (the platform I booked through). Before returning the car, I asked QEEQ again, and at first, their customer service also said that couples don’t need to purchase the extra driver option, but when they realized a refund might be involved (likely a different representative by this point), they changed their stance and said I had to follow the rental desk’s policy. I’m not sure if QEEQ’s customer service genuinely didn’t know the rule or just wanted to avoid trouble, but they basically told the customer to give in. In the end, I confirmed that couples indeed don’t need to buy the additional driver option. AVIS is forever on my blacklist! For such a big rental company to blatantly deceive customers like this is practically illegal. I regret not recording the conversation! Also, the wait time was ridiculous—it took me an hour and a half just to pick up the car.

Overall, it was very easy to locate the rental counter. The pick-up process took about 10 minutes, very quick with no lines, and returning the car was also fast, taking only 5 minutes. However, I didn't get the Toyota Corolla I wanted; instead, I was given a Chevrolet. That said, the car was very clean and quite new.

The service was great, and they didn't push extra insurance.

When picking up the car, they kept urging us to sign without mentioning the additional toll device fee. This practice feels deceptive, especially for Chinese customers who don't speak English.

The process was simple, and both pick-up and drop-off went smoothly.

The staff lacked patience. They advertised with a Mercedes to attract customers, but there was no such car available. Instead, I got a basic Peugeot 2008, which had multiple scratches and damages. If you rent, take photos and videos as evidence. They automatically add full insurance and pressure you to accept it. When I declined, their attitude immediately turned cold.

Very satisfied

Service was enthusiastic, and there were multiple communication channels available (they were proficient in using mobile translation apps). We arrived late at night, but the service desk was almost fully staffed, so there was no need to queue to process our order.

Overall, AVIS has relatively low efficiency. The wait time for picking up the car was long. When inquiring about how to return the key, I was instructed to use a keybox for self-service drop-off, but I was later charged a late return fee. The store's phone was unreachable. The actual car model provided was not very satisfactory, with poor handling.

I booked a Mercedes-Benz automatic business car in March, but when I went to the store on the morning of June 18 to pick up the car, they gave me a manual car, which I couldn’t drive at all. They also informed me that there were no automatic business cars available across all AVIS locations in Germany that day. I am extremely disappointed with such a large company being so unreliable. This seriously disrupted our travel plans.

I booked cars three times during this trip, all with AVIS. It felt great, so I kept using them.

Very satisfied

I rented a car three times during my trip to the US, all from AVIS. The service was excellent, and there were no issues at all.

Pretty good.

Overall satisfied, the condition of the car was good.

The car is very new, with only a few thousand kilometers.