Avis Car Rental with Van

Super convenient from start to finish.

After landing at the airport, I decided to upgrade my original booking to a Mercedes-Benz CLA. I paid an extra £40 plus 57p tax, and the nice thing about the upgrade was that I didn’t have to return the car with a full charge.

AVIS closes at 3 p.m. on Saturdays. That day I couldn’t find the key drop-off box, so I didn’t manage to return the keys before they closed. To avoid any misunderstanding, I emailed AVIS right away to explain that the car had already been returned, but since I couldn’t locate the drop box, I took the keys with me and would bring them back first thing the next morning.

Early the next day, I went back to the branch just to return the keys. Thankfully, there were no extra charges. The staff later told me the key drop-off box is mounted right up against the wall and is really discreet, so it’s easy to miss if you’re not looking carefully.

The AVIS staff member who helped me this time was very patient and had a great attitude. He even suggested that I could contact him directly next time I need to rent a car, which felt really thoughtful. But now my biggest concern is actually the insurance. When I booked through QEEQ before, I used the insurance provided by the Chinese platform, which I’m familiar with and find easier to buy, communicate about and claim on. If I rent directly in the UK in the future, I’m not sure how I should arrange the insurance, what level of coverage is really necessary, what protections I shouldn’t skip, and how straightforward the claims process would be if something happened. Those questions still make me a bit uneasy and confused.

The staff at the store were really nice and patient. The only downside was that the car was pretty dirty when I picked it up. I had to spend a long time cleaning it myself, and then realized the guy was actually using a mop to clean the inside of the car.

Really happy with the whole experience.

Super convenient right at the airport.

Pickup was quick and hassle‑free, and the staff were really friendly.

Everything was excellent.

Super satisfied with the whole experience!

Super efficient, birthday discount was a nice surprise, and the car was in great condition.

I arrived around 9:30 p.m. and there were only two staffed counters open, so the process was pretty slow. By the time I actually got the car it was already past midnight.

Pretty good overall, just the line was a bit slow.

The guy at pickup said one thing, but the actual paperwork was different. Definitely double‑check everything before you sign and make sure what’s on the contract matches what they tell you in person.

Super satisfied with the whole experience.

Super satisfied with the whole experience.

Strongly do NOT recommend Alamo / Enterprise.

The service this time was honestly unbelievable in a bad way. When picking up the car, they kept making things difficult and at one point basically refused to let me take the car. At night when I came back to return it and couldn’t find the drop-off spot, the staff on-site not only refused to help, they immediately started snapping at me with a horrible attitude. There was zero sense of customer service throughout the whole process.

On the other hand, QEEQ’s customer support really deserves praise. As soon as there was an issue, they stayed proactive, helped coordinate everything, even offered to switch me to another rental company and cover the price difference from the higher rate. They were efficient, friendly, and genuinely focused on solving the problem for the customer.

Alamo and Enterprise are the same group, and this experience made me completely blacklist them. If you have a choice, I’d strongly suggest avoiding them. My experiences with Avis, Budget, and Europcar have been much better.

Very satisfied, the car was in great condition.

Had to wait in line for almost 40 minutes, which was pretty annoying. The car itself was in good shape, but the remote key was running low on battery, so I had to stand close and fiddle with the angle to get it to start.

Pretty convenient overall.

This was my first time renting a car abroad, and I was surprised by how easy it was in the US. Returning the car was super smooth too. The car itself was in great condition—basically brand new, only about 4,000 miles on it. Couldn’t be happier.

Service was great.

Very professional service.

Super satisfied with the whole experience.

Pretty good overall, just wish the tolls weren’t so expensive.

Everything from start to finish was smooth as silk.

超级满意

Service was great overall. It was a bit crowded at first, but once they added more staff at the counter, things moved much faster.

Super satisfied with the whole experience.

Super efficient service. The first car wasn’t very clean inside, so I asked to swap it on the spot and they changed it right away. The replacement car was new, spotless and I was really happy with it.

Right at the airport, super easy to find the counter.

The staff member was super professional and walked me through everything step by step. The whole process was really clear, and there was no annoying upselling or endless back-and-forth.

Renting the car was super easy and hassle-free.

Pretty standard company overall, but the lines are really long. The Avis counter at DTW shares the space with Budget, so stay alert while you’re in line.

I kept pushing back the return time because I miscalculated it at the start, and the platform helped me modify it for free every time, which was awesome. I guess it’s because I was still within the four‑day booking window.

Pick-up was really easy and stress-free.

I don’t speak any English, but picking up and dropping off the car was super easy—almost no talking needed. I just used my phone to translate and the staff were really friendly and helped me sort everything out. Worked great.

Super efficient.

Pickup was pretty quick and drop-off was super fast.

Had a really great experience overall.

The rental counter was super easy to find on the second floor of the airport, and there really wasn’t much of a line. The guy at the desk was very proactive and helpful. Since I rented an EV, he walked me through all the key things in detail—like how to charge it and which apps to use. Overall, the experience was really good.

Super happy overall – the line was short, no hard selling, and it was pretty convenient to just walk over to the pickup point.

The rental staff were super friendly and even gave us a free upgrade. Picking up and returning the car was really easy.

Only downside was the long line at pickup — waited almost an hour, but everything else was great.

Drove over 4,000 km and the car ran perfectly the whole time.

Super efficient.

Even before we decided whether to buy insurance, the staff were already really friendly. After we said we wanted full coverage, they were even nicer. We originally planned to just rent the car without insurance based on online advice and only buy full coverage when we got here, but the onsite full insurance turned out to be several hundred more expensive for five days than what we saw online. The upside is that all the scratches and scuffs on the car were handled quickly when we returned it, no arguments or haggling over damage fees, which was great. The car itself was in excellent condition and super easy to drive. The only thing I didn’t like is how complicated and slow their emergency assistance is. At one point we were being silly and didn’t realize the steering wheel was locked so the key wouldn’t turn. We called the roadside assistance number they provided and everything was in French. After a lot of effort we finally got to an English option, but it was just an automated system for submitting a request, and it took a full hour before anyone got back to us. On this point I really have to praise QEEQ: when we couldn’t get through to the local French support at all, QEEQ’s customer service stepped in, reached them, and gave us clear, helpful instructions on what to do.

Car was in great condition and really clean.

Car was in great condition, and both pickup and return were super smooth. I even forgot something when I left and the staff kindly reminded me to grab it.

Easy to find, staff were really friendly, and the whole process felt totally stress‑free!

Pretty good overall, the full insurance was great and the return process was really quick.

Overall their service was pretty good and everything was handled quickly and smoothly. But I wasn’t happy that the model I actually wanted to rent wasn’t available and they just gave me a different one. The other thing is the paint in the trunk area was way too thin—just putting my suitcase in and out a couple of times scratched it up, and I ended up paying a lot for repairs. That part really disappointed me.