AVIS Car Rental with SUV

Satisfied

Very satisfied.

If you don't schedule a return time in advance, staff might not be on-site. They upgraded me to a bigger Renault, but the car was old and had already run 60,000 kilometers. For mountain areas with poor road conditions, a high-clearance vehicle is definitely necessary.

The service was very patient, without any upselling, and they proactively cared and asked questions.

Great service.

I booked a Toyota Sienna in advance, but when I picked up the car, they swapped it for a Chrysler Pacifica without any explanation. The problem is that the replacement car was in terrible condition. The car system was in Spanish, completely unusable. The steering wheel had a lot of play, making driving exhausting. The transmission had noticeable jerks at low speeds. The suspension was overly soft, and the brakes were even softer—completely unreliable in emergencies. The tires also had poor grip, and when changing lanes even at slightly higher speeds, you could hear the rear tires squealing. The driving experience was awful. It seems like the car wasn't properly maintained. Even the provided tank of gas caused poor acceleration. I added a full tank of 93-octane gas at Costco, which made it slightly better. What annoyed me the most was that there was a Sienna parked right there when I picked up the car, but they still didn't give it to me. What was that about???

Satisfied

Excellent

The staff was welcoming, provided clear explanations, and was very patient. The process was convenient, and there was no need to print a pickup form.

Very satisfied.

Few people, very fast.

The overall process was efficient, but they have strict requirements for rental documents. For a seven-seater car, you need two physical bank cards under your name. Both cards must be physical and under your name.

Very satisfied!

The car was too old, with interiors and features from over 20 years ago, making it hard to look at. But being old has its advantages—you don't need to worry too much about it.

Satisfied. Booked a Suburban and was worried it might be substituted with a Tahoe like several years ago, but it was exactly as booked. Very pleased!

The overall experience at the store was great. The staff provided excellent service, there were no hidden charges, and it was a pleasant experience.

Unreasonable charges, currently seeking compensation. Please assist with the claim.

The service was excellent.

The pick-up service was good, but the car interior was quite dirty, and the staff during drop-off was not very polite.

Great, the process was smooth and simple.

Very satisfied with the service; everything was well-handled, and the rental process was simple with no obstacles!

It's okay.

Very good, the car is very new.

It's acceptable.

Pretty good.

I booked an automatic SUV, but when picking up the car, I was initially given a manual SUV. After discussing with the counter staff and explaining that we couldn't drive a manual, they responded politely and provided a replacement. However, after completing the paperwork again, I found out that the replacement was a small sedan with a very low chassis, not an SUV. Considering road conditions, I insisted on getting an SUV. They informed me that if I specifically wanted an automatic SUV, I would need to wait for one to be transferred from another location. After waiting for more than half an hour and repeating the procedures once more, I finally received an automatic SUV. The entire process took over an hour.

It's okay.

Located inside the airport

Pretty good.

Reputable brand

The service attitude was excellent, they upgraded our car model, and the car was very new!

Very good.

The overall service was quite satisfactory. The car pickup process was relatively simple, but it required two non-UnionPay credit cards for the deposit. Returning the car was also very convenient. If there was no accident and the tank was full, just return it as is. Staff will check the fuel level and inspect the car body. That’s it for the return!

Efficient and well-organized

Convenient and efficient.

It took more than two hours to queue for the car. Such a long wait was an absolutely painful experience after a long flight. This is the first time in all these years of renting cars that I've encountered something so time-consuming.

Very satisfied, excellent service.

It's okay.

Very satisfied

The service was quite good.

Very satisfied, everything went smoothly.

The service is convenient and very satisfactory.

Very satisfied

Everything went smoothly.

Pretty good, straightforward and rough management typical of Americans.

The car rental process is straightforward and very convenient.

The pick-up process was quite fast, but the car provided wasn't a Mercedes Vito—it was a Fiat, which was bigger. When returning the car, they claimed it was dirty and wanted to charge over 4000 lira for cleaning. Luckily, we had spare time and cleaned it ourselves in 5 minutes, saving over 800 RMB.

Very satisfied

The car was perfectly adequate and clean, but had clearly been in numerous minor accidents before. Avis' fast track service did not work / was not available at this agency despite having filled in my details in advance.

Originally booked a Peugeot 2008 with a pickup time of 10:00 AM. Arrived at the pickup location more than an hour early and was informed that an extra charge of €280 would apply if the car was picked up immediately. Decided to wait until 10:00 AM to avoid the fee. The vehicle provided was a Jeep with over 90,000 kilometers, covered in scratches. Negotiated to change the car but was initially denied. Upon further inspection, found that one of the rear seatbelts was missing a buckle. After confirming the issue, they replaced the vehicle with a brand-new Peugeot 2008. Only a €120 deposit was charged. The vehicle swap process was very smooth.