KLASS-WAGEN Car Rental

Klass Wagen would not accept my credit card for car hire without collision coverage as it only had my first name initials- they require full first name on the card however they were happy to take payment to include the cost of the insurance which was several times more than the cost of the rental without insurance. There was also a 20 Euro charge to drop off at the airport location which was different from pick up.

Pickup and return were very convenient. The service was excellent, and explanations were clear.

Very professional and standardized, no product upselling.

I had some problems with the seller trying to force the insurance and not wanting to accept my credit card as a deposit, but after a lot of effort it was resolved.

No tenia suficiente credito para poner de fianza disponible en la tarjeta ya que piden 2800€, el triple que normalmente. Y la chica nos hizo coger un seguro de su compañía que nos dijo que eran 98€. Para sorpresa, cuando nos cobra, no nos cobro el equivalente a 98€ en florines, sino que aplicó una conversion muy desfavorable porque quiso y sumo 43000 ft, lo que resulto en 106€. Una estafa que suelen hacer a todo el mundo vamos.

The store heavily promoted insurance and forced the rental of highway equipment.

The overall service is fine, but there are hidden mandatory charges. If you don't consume them, you need to pay a deposit of several thousand euros. Additionally, the costs are not transparent. This time I even encountered a car breakdown on the highway, waited for 3 hours before a replacement vehicle arrived. The replacement car wasn't better and was actually worse, not even in the same class. The store insisted it was the same class, leaving you with no choice. Overall, the experience was very poor.

Overall very satisfied. The car pickup process was a bit slow, but the service attitude was excellent, and all charges (pre-authorization) were explained clearly.

Very professional, seems to be one of the larger car rental companies in the area.

It's acceptable.

The overall process was quite smooth. When picking up the car, the staff gave me two options: either not buying any insurance from the store and freezing a €3000 deposit, or buying insurance for €275 and freezing a €150 deposit. Based on others' comments about being charged extra during returns, I decided to go with the second option despite the cost. Both pickup and drop-off were very smooth, with minimal inspections. However, this made the rental cost quite high, averaging over €500 per day.

Nos sentimos estafados. Al recoger el coche nos dijeron que había que pagar un depósito de 150€. Además, al no estar la tarjeta de crédito a nombre del conductor, tuvimos que pagar otro precio distinto a lo que se nos dijo por internet.

Very good.

The return process was smooth, and the staff member was very honest. There was a hidden damage we hadn't documented, but he was aware of it and didn't charge us extra. Such honesty is truly commendable. He also reminded us to make sure to take photos when picking up the car next time.

Satisfied with the service. The pickup line was a bit long, but other processes were quick. They promoted insurance services, but stopped after being informed that it was already purchased through QEEQ.

Rather dodgy sales pitch on the extra insurance but unfortunately this is normal in a lot of places. They were quick to help with a tyre pressure light on the car and were friendly, especially on drop-off. Another thing I didn't like was that you have to pay the deposit and everything else on the same credit card - resulting in unnecesssary fees for the customer. Additionally, I was asked to clean the car before drop-off - this is for the purposes of inspecting for damages on return, so don't worry about paying for and spending time on a full wash. Overall it was a good car and decent experience.

The pick-up/drop-off point is outside of the airport, but there's a regular shuttle. Shuttle may be overcrowded, so be in advance for the drop-off.

Very satisfied—it's very convenient.

When picking up the car, it was brand new with just over 6000 kilometers on it. Since it was the first time picking up a car in Budapest, I didn't pay excessive attention to minor details. After driving for 28 days and returning the car, all kinds of minor issues started to come up. Every tiny wear and scratch were penalized with charges, even though they were not caused intentionally or by collisions during driving. It felt like we were driving a treasure instead of a car—any subtle damage was unacceptable. All of this ended up costing us 970 euros! What an impressive car rental company!

The service is okay, but if possible, choose a larger rental company. Their cars are cheap, but you still have to buy their insurance. Otherwise, your deposit will be thousands of dollars. There are additional fees for cross-border rentals, and the bills can be shocking if there's an accident.