MODE Car Rental

Okay

Convenient and efficient

Satisfied

Had to wait over an hour for the car after getting off the plane! Made five or six calls, but they kept telling us to wait as the car was 'on its way'. In the end, we waited an hour, even though it should have only been a five-minute drive.

Overall service was satisfactory. The car was relatively old, had high fuel consumption, and the air conditioning and engine power were insufficient. Pickup and return processes were convenient.

Mode company provides good overall service quality. The staff at the pickup and drop-off locations are friendly, and the process is quick and convenient without any hidden sales tactics.

Counter staff was particularly efficient. We arrived at the facility with two other families, and rather than make us wait in a line, their three staff served each of us simultaneously-- at a desk where we could sit down. Quick, easy, and friendly.

Satisfied

車両受取時、傷の説明なしにもかかわらず返却時は細かく写真を撮っていた。 ガソリンを1.5m先のスタンドでフルチャージしたにも関わず1km先でしなおせと言われた。 また、飛行機に間に合わない、と何度も伝えてもガソリンを入れ直さないといけない、の一点張り。

Very satisfied, very considerate.

Excellent service, with pickup and drop-off provided. No hidden fees or aggressive insurance sales during the rental process.

Usual good experience at Mode Rentals. Reliable vehicles and helpful staff.

Good value. Helpful staff.

Very satisfied. The vehicle is well-maintained.

The vehicle was a basic model. The staff were very friendly and helpful.

Very disappointed about all the hidden costs. Extra costs to reduce the amount held as bond on your credit card. Extra costs to sort tolls. Extra costs for after hours drop off. Will never use this discounted car hire again because of this. Will go with a reputable company based at the airport that has an all inclusive price.

Mode is a local car rental company in New Zealand. The vehicle condition is average but very affordable. Booking online in advance makes the pickup process very quick, and for returns, the deposit is refunded immediately after on-site confirmation. Overall, the experience was great.

Very good.

Meet expectations.

The service was excellent! During pickup, the staff patiently explained everything and accompanied me on a test drive, providing detailed guidance until I was confident driving independently. Amazing! Big thumbs up!