Nissa Car Rental

This company claims to send emails to customers, but I didn't receive any, so I couldn't find the contact information for the pickup.

The car's condition was average, having already traveled over 90,000 kilometers. The tires were heavily worn, and the windshield fluid wasn't spraying. The highway toll information, which was supposed to be sent to my email according to the contract, has not been received. The car was relatively basic, with everything manual.

Average.

The service attitude of the Turkish company Elitcar is extremely poor. They aggressively push insurance and refuse to rent a car unless insurance is purchased. They are lying. Highly recommend avoiding cooperation with this rental car company.

It did not exceed my expectations as I booked an estate vehicle but the car I received was a cross over SUV which has a small/medium boot but I needed a large boot. I was told they accepted American Express for the deposit which they didn’t accept on arrival and I paid an additional £165 on top of the rental agreement to cover the fact that they told me they do not accept Amex upon arrival

This was the worst car rental experience I’ve had abroad. First, the car pickup was outside the airport, and the rental service notification stated there would be an airport shuttle. However, upon arrival, there was no one there. After contacting the rental service, we waited nearly an hour for the shuttle. Second, we had purchased full insurance through the rental service, but the rental company didn’t acknowledge it and demanded a deposit of 350 euros and an additional 90 euros for their insurance. We refused to buy the insurance, but they insisted that our card couldn’t process the transaction, even though the card was functioning normally every day and had worked fine at another car rental just days earlier. We offered to pay in euros cash, but they refused to accept it, repeatedly emphasizing that paying 90 euros for their insurance would waive the deposit requirement. Left with no choice, we paid the fee, wasting 2.5 hours of our trip. Then came the climax: on a steep uphill road in Cappadocia, the car’s engine alarm went off, smoke started coming out, and the system indicated the engine was overheating and needed to cool down. We were left with no choice but to coast in neutral to a flat area and park. After contacting the rental service to request a replacement car and adding the car rental company on WhatsApp, they shockingly claimed this was normal, refused to provide a replacement, and didn’t give any explanation either. We had no option but to wait around 4 hours. When we restarted the car, there was a burnt smell, but we managed to drive it back to the hotel. Considering the car’s condition, we had to shorten our itinerary for the next day, resulting in cutting out nearly one-third of our planned activities in Cappadocia.

Most car rental companies operate similarly, just follow QEEQ's guidance to avoid any pitfalls.

At Kayseri Airport, there were many rental car companies picking up customers, but this Nissa rental company completely forgot about me. Their phone was unreachable, and to make things worse, their location was incorrect!

At Kayseri Airport, many rental car companies have representatives picking up clients, but the staff from Nissa Car Rental completely forgot about me. Their phone was unreachable, and to make matters worse, the location they provided was incorrect!

First of all, I have been a loyal user of Zuzuche for many years, using it for self-driving trips from France to New Zealand to Europe. Recently, every time I travel abroad, I rely on Zuzuche. However, this trip in Turkey was extremely unpleasant, stressful, and unforgettable. We encountered multiple issues. Although Zuzuche's customer service did respond and their attitude was good, it made me question whether the service was provided by AI rather than a real person, as their attitude was good but they were unable to efficiently resolve issues. Feedback was slow. When they said they would urgently notify the insurance company, there was no reply for a long time. They promised a response by Monday, but by Wednesday, no updates were received. We hoped Zuzuche would help contact the 24-hour car rental office, but they couldn’t reach them either. Feeling anxious, we had to change our entire afternoon itinerary to personally drive to the rental office to record evidence and communicate face-to-face with them. It was a very unpleasant experience that made me question how the platform reviews and manages the qualifications of local rental companies.

Constantly pushing insurance sales. The 200 euros deducted have not been returned to my bank card.

When we arrived at the car rental shop, the staff told us that we only had basic insurance and asked us to purchase additional coverage. We had already bought super insurance, so we contacted the Zuzuche platform. After several phone calls back and forth, we finally figured out that the additional insurance we purchased was provided by a domestic company and had no relation to the rental company. Zuzuche didn’t emphasize this upfront, so we were unaware, which caused an hour of hassle. Then there was the issue with the credit card guarantee. We provided a Bank of China VISA chip card that fully met Zuzuche's requirements, but it couldn’t be used for the security deposit. This issue couldn’t be solved, and we couldn’t pick up the car. The rental company demanded €100 for premium insurance and an additional €180 deposit before allowing us to proceed. We arrived at the airport at 10 AM but didn’t get the car until 1:30 PM. On the positive side, Zuzuche refunded us ¥562 for the super insurance. Additionally, the €180 deposit has not yet been returned, though they mentioned it could take up to a month, so it’s still within the timeframe.

The final rental was not Nissan.

Avoid this company at all costs! Horrible experience throughout the three days of car usage. 1. We rented a 9-seater vehicle for 8 people. At the airport pickup, the staff decided to drop off other customers first because we had elderly and children who were slow to come out. We agreed to this, but ended up waiting for 30-40 minutes. Calling them was useless as the phone was either unanswered or the person on the line couldn't speak English. Eventually, we walked to their office to find them ourselves. 2. The car was in terrible condition. The exterior was full of dents and scratches, and the fuel tank was nearly empty when we got the vehicle. On the second day, the tire pressure warning light turned red. When we called the rental company, the person answering the phone still couldn't speak English, making communication impossible. We went to their office, and the staff told us it was fine and to keep driving. 3. The worst part came on the third day. At around 5 PM on the highway, the car suddenly displayed a warning about engine issues along with three or four red lights. Once again, the phone line was answered by someone who couldn't communicate in English. We had to contact the rental company through Zuzuche (the booking platform) while nervously driving to the hotel. The engine problem continued to trouble us, and Zuzuche was very helpful, contacting the rental company repeatedly. Finally, at 8:30 AM the next day, the rental company responded, saying the car was fine and could be driven as usual. Overall, their service attitude was poor, the vehicle condition terrible, and communication incredibly difficult due to the language barrier. Highly not recommended!

Terrible service! Avoid this company! They switched the car brand, and the fuel wasn't even enough to reach a gas station. Had to call for roadside assistance! The car's air conditioning was broken, and at 38 degrees Celsius, I had to wait 2 hours for them to repair it!

Average

Credit card processing was slow, took too long

Not bad, the store owner recommended insurance, but they didn't push it when I declined.

The pick-up and drop-off were easy, and the car was in good condition. However, they didn't accept AXA insurance and sold me their insurance, saying, "My car, my insurance" I asked QEEQ to cancel AXA insurance, and they did it. The pick-up and drop-off points are outside the airport, and they pick you up from the airport. I recommend them in total.

Average - they pushed insurance.

We bought basic insurance, but they made us buy extra coverage. Their English was not good, making communication difficult.