At Kayseri Airport, many rental car companies have representatives picking up clients, but the staff from Nissa Car Rental completely forgot about me. Their phone was unreachable, and to make matters worse, the location they provided was incorrect!

The service attitude of the Turkish company Elitcar is extremely poor. They aggressively push insurance and refuse to rent a car unless insurance is purchased. They are lying. Highly recommend avoiding cooperation with this rental car company.

Most car rental companies operate similarly, just follow QEEQ's guidance to avoid any pitfalls.

First of all, I have been a loyal user of Zuzuche for many years, using it for self-driving trips from France to New Zealand to Europe. Recently, every time I travel abroad, I rely on Zuzuche. However, this trip in Turkey was extremely unpleasant, stressful, and unforgettable. We encountered multiple issues. Although Zuzuche's customer service did respond and their attitude was good, it made me question whether the service was provided by AI rather than a real person, as their attitude was good but they were unable to efficiently resolve issues. Feedback was slow. When they said they would urgently notify the insurance company, there was no reply for a long time. They promised a response by Monday, but by Wednesday, no updates were received. We hoped Zuzuche would help contact the 24-hour car rental office, but they couldn’t reach them either. Feeling anxious, we had to change our entire afternoon itinerary to personally drive to the rental office to record evidence and communicate face-to-face with them. It was a very unpleasant experience that made me question how the platform reviews and manages the qualifications of local rental companies.

The pick-up and drop-off were easy, and the car was in good condition. However, they didn't accept AXA insurance and sold me their insurance, saying, "My car, my insurance" I asked QEEQ to cancel AXA insurance, and they did it. The pick-up and drop-off points are outside the airport, and they pick you up from the airport. I recommend them in total.

It was great as I faced with a counter insurance and asked QEEQ to cancel the AXA insurance. They did it smoothly without any issues.