When we arrived at the car rental shop, the staff told us that we only had basic insurance and asked us to purchase additional coverage. We had already bought super insurance, so we contacted the Zuzuche platform. After several phone calls back and forth, we finally figured out that the additional insurance we purchased was provided by a domestic company and had no relation to the rental company. Zuzuche didn’t emphasize this upfront, so we were unaware, which caused an hour of hassle. Then there was the issue with the credit card guarantee. We provided a Bank of China VISA chip card that fully met Zuzuche's requirements, but it couldn’t be used for the security deposit. This issue couldn’t be solved, and we couldn’t pick up the car. The rental company demanded €100 for premium insurance and an additional €180 deposit before allowing us to proceed. We arrived at the airport at 10 AM but didn’t get the car until 1:30 PM. On the positive side, Zuzuche refunded us ¥562 for the super insurance. Additionally, the €180 deposit has not yet been returned, though they mentioned it could take up to a month, so it’s still within the timeframe.

Avoid this company at all costs! Horrible experience throughout the three days of car usage. 1. We rented a 9-seater vehicle for 8 people. At the airport pickup, the staff decided to drop off other customers first because we had elderly and children who were slow to come out. We agreed to this, but ended up waiting for 30-40 minutes. Calling them was useless as the phone was either unanswered or the person on the line couldn't speak English. Eventually, we walked to their office to find them ourselves. 2. The car was in terrible condition. The exterior was full of dents and scratches, and the fuel tank was nearly empty when we got the vehicle. On the second day, the tire pressure warning light turned red. When we called the rental company, the person answering the phone still couldn't speak English, making communication impossible. We went to their office, and the staff told us it was fine and to keep driving. 3. The worst part came on the third day. At around 5 PM on the highway, the car suddenly displayed a warning about engine issues along with three or four red lights. Once again, the phone line was answered by someone who couldn't communicate in English. We had to contact the rental company through Zuzuche (the booking platform) while nervously driving to the hotel. The engine problem continued to trouble us, and Zuzuche was very helpful, contacting the rental company repeatedly. Finally, at 8:30 AM the next day, the rental company responded, saying the car was fine and could be driven as usual. Overall, their service attitude was poor, the vehicle condition terrible, and communication incredibly difficult due to the language barrier. Highly not recommended!

Not bad, the store owner recommended insurance, but they didn't push it when I declined.

The pick-up and drop-off were easy, and the car was in good condition. However, they didn't accept AXA insurance and sold me their insurance, saying, "My car, my insurance" I asked QEEQ to cancel AXA insurance, and they did it. The pick-up and drop-off points are outside the airport, and they pick you up from the airport. I recommend them in total.

It was great as I faced with a counter insurance and asked QEEQ to cancel the AXA insurance. They did it smoothly without any issues.