PARADISE Car Rental

Good

Pretty good, and they even waived the deposit for me.

It's quite okay.

Pickup and drop-off were very easy. I chose the oldest and lowest-tier car, but if I had another chance, I wouldn't choose the oldest car again. It had high fuel consumption, loud noise, poor driving experience, no rearview camera, limited side mirror visibility, no in-car charging, and no phone mount. Having a phone mount is crucial to avoid accidents, and charging is also important to prevent anxiety.

Very good.

Fix your car. Fix your customer service. Give us better car.

The car provided during pickup did not match the booking, it was old and worn-out. They replaced it midway with a passable one.

Affordable

Very good, booked in advance for convenient travel.

The car was dirty and in poor condition, shaking at speeds over 100 km/h. It was an Indian-operated rental shop. In Malaysia, Indian-operated shops are often not clean. This was the worst rental experience I've ever had overseas. The deposit was supposed to be refunded in three days after returning the car, but nothing happened even after a week.

The time it took to pick up the car at the office was too long. The vehicle was old and in poor condition, with many minor damages and scratches unaddressed. It was particularly noisy when driving.

The service is excellent.

Overall, it's okay, not much hassle. However, the car was indeed quite old, comparable to a 2010 Geely Jingang worth around 50,000 yuan in China. Various warning lights came on during the trip, but fortunately, they didn't impact the journey.

The rented car ran out of power and couldn't start. I waited for over two hours at the gas station, but no one helped. They spoke Indian-accented English, which was hard to understand.

Friendly and attentive service.

The car had over 120,000 kilometers on it, and I smelled something burning while driving on the highway, which was a bit concerning.

Overall service was okay, but we had to pay a 40 MYR service fee because we were 40 minutes late due to taking the wrong exit.

The service was excellent. Due to a flight delay, the car was waiting right at the airport entrance. When we were an hour early for the return, they were immediately ready. Returning the car at the airport was also very smooth. The service was great.

This company is a scam! We received a car that looked like it was about to be scrapped. After getting the car, we felt something was wrong and wanted to return it, but the rental company insisted on giving us this car and said there were no other options available. We nearly got into an accident at the Kuala Lumpur airport roundabout because the brakes weren't working properly. Less than 10 minutes after leaving, we were pulled over by the police and given a ticket. The officer said the car's insurance had expired and it had two unpaid fines. This scam company is run by an Indian owner. If you search for this place on Google, you'll see it marked as a scam with numerous bad reviews. The owner rents out junk cars hoping customers will get into accidents so he can charge them a huge repair fee, and he is notorious for not refunding deposits. We were so scared after the near-accident that we didn't dare drive anymore, which resulted in a significant financial loss as we couldn't cancel our hotel reservations and the rental company offered no compensation. Be careful and avoid this place at all costs!

Pretty good, pickup and return are very convenient