YOU-I-RENT-A-CAR Car Rental

The car itself was fine, but the service was extremely disappointing. First of all, the booking page indicated there would be staff who spoke Chinese and could communicate via WeChat, but in reality, there were no Chinese-speaking staff, nor was there a way to use WeChat. This, however, is not a major issue. What was absolutely unacceptable was that I had a car pickup scheduled at 2 PM that day at the airport. When I arrived at the airport, I couldn’t find any staff from the rental company holding a sign at the entrance as stated in the reservation. I searched around the area but couldn’t find anyone. I immediately contacted the rental platform's customer service, and only then was I able to locate someone from the rental company. By the time their employee arrived, I had already been standing in the arrivals hall waiting for 45 minutes. Neither the staff who came to pick me up nor the staff handling the rental procedures expressed any apology for their lateness or failure to meet the customer on time. Their indifference to such poor service is completely unacceptable and unworthy of the high standards usually associated with Japanese service. You are a disgrace to Japan's service industry. By the way, the Indian employee handling the rental paperwork smelled horribly. I can understand the natural smell of curry, but the overwhelming stench of body odor and cigarette smoke was unbearable. Please pay attention to personal hygiene—this level of negligence is revolting.

Very satisfied.

Sudeep was very professional and friendly. Even with his limited English vocabulary, he was ablet to explain the key points of the rental process properly.

Very satisfied

Very satisfied

We had guaranteed concrete model, but did received a different car. When asked about it they didn't try to resolve it in any way. When asked when the ordered car could be available they said in a month. Probably to just get rid of us.

Excellent

Satisfied

Excellent

รถสภาพใหม่

Even we have the full insurance coverage bought along with the booking, we have to pay the claim for the damage on the front wind shield glass. It was damage was caused by an unknown foreign object hitting on the top right corner of the front glass wind shield. The vehicle was a bit "old", with a lot of minor scratches all over the car body when we did the pick-up inspection.

Cheap and good

很好 在到達沖繩機場 租車公司的穿梭巴士不在國際線出口等待 需要徒步走到國內線出口10號位置才有穿梭巴士到租車公司 Check in的時間 都很快十分鐘內完成 車輛非常完美 在還車的時間也非常快也有穿梭巴士接送來往機場

Fast pick-up and return

Airport pick-up and drop-off were very convenient

The car was very old and dirty both inside and out. It might be due to the peak season.

Though a bit far away from the airport, they offered free shuttle service. So far so good.

Counter staff could speak some english which was useful

Not easy to locate the rental car pick-up point. Waited for more than 30 mins to get the car. Although lucky to get a brand new car, it is lack of power. New to pay extract for returning the car out of its nornal office hour. The staffs were late in the early morning when need to return the car making us rushing to airport to catch the flight.

Good service