SAIPAN INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Went there in the evening, no queue. Despite our broken English, the staff at the counter patiently listened to our explanation.

Overall, it was good. They delivered the car to our hotel when we called. However, during our trip, the tire pressure dropped, and the car became unusable. We called them, and they sent another car over. When returning the car, they tried to charge us a rescue fee, which we firmly refused. The staff member handling it was an Indian gentleman, and his English was not very fluent.

Good

The staff were very enthusiastic and friendly. A particularly commendable aspect was that it started raining just when we were about to pick up the car, and the staff asked us to wait at the store entrance while they personally went to the open-air parking lot across the street to bring the car to us. The service was really considerate.

The rental company often lacks staff. Initially, they gave us a faulty car, but after some negotiation, it was replaced.

Convenient pickup and drop-off right outside the airport, provided plenty of helpful tips.

I always use Avis for business trips. The car pick-up is very quick, just two minutes. The staff mentioned any issues with the vehicle, explained the full-tank fuel policy, and went over the rental details briefly, then we were good to go. The car pick-up was really fast—highly recommended!

The service from Alamo was excellent. The staff at the front desk were very friendly and patient. They explained everything multiple times until I understood, as I had difficulty understanding initially.

The shop is located in a square building outside Saipan Airport, with a few other rental companies inside.

When we first arrived, we weren't used to the language and didn't understand some of the insurance details in English. The rental company patiently explained everything, making the experience very good.

24-hour service, enthusiastic staff

The service attitude was great, and the pick-up and drop-off were very quick.

Very good service, convenient, and excellent attitude.

Our flight arrived very late, but there was staff at the store to quickly handle the paperwork. Not bad.

ACE Rent a Car Saipan has great customer service and the transactions were smooth and fast.

Like: Staff told me a much more convenient location to drop off the vehicle so I wouldn't have to return to the airport afterwards.
Dislike: Vehicle didn't match the picture- was not a crew cab.