SAIPAN CAR RENTAL REVIEWS

Went there in the evening, no queue. Despite our broken English, the staff at the counter patiently listened to our explanation.

Overall, it was good. They delivered the car to our hotel when we called. However, during our trip, the tire pressure dropped, and the car became unusable. We called them, and they sent another car over. When returning the car, they tried to charge us a rescue fee, which we firmly refused. The staff member handling it was an Indian gentleman, and his English was not very fluent.

【Pickup】You can call the store, and they will send a car to pick you up. Upon arrival, you fill out a basic information form, provide your passport and driver's license. Once registration is complete, the staff will use a map to explain important details, attractions, and driving routes. They will then hand you the keys and show you the car. Take a video or pictures of the car to document its condition and avoid potential disputes later. Then you're ready to go. 【Drop-off】When you return to the store, the staff will check the car. If everything is fine, they will return your deposit and the process is complete. You can also ask the store to take you back to your hotel.

The rental company often lacks staff. Initially, they gave us a faulty car, but after some negotiation, it was replaced.

Convenient pickup and drop-off right outside the airport, provided plenty of helpful tips.

The service from Alamo was excellent. The staff at the front desk were very friendly and patient. They explained everything multiple times until I understood, as I had difficulty understanding initially.

Very good, the rental process was quick

When we first arrived, we weren't used to the language and didn't understand some of the insurance details in English. The rental company patiently explained everything, making the experience very good.

24-hour service, enthusiastic staff

Very good service, convenient, and excellent attitude.

Praise

The staff were very friendly and answered all questions.

ACE Rent a Car Saipan has great customer service and the transactions were smooth and fast.

The signs are very clear.