CATANIA AIRPORT CAR RENTAL REVIEWS

Although the vehicle had some exterior damage, the store's records were clear and responsibility was well-defined.

There was no pre-rental inspection, and they directly charged 1000 euros from my credit card afterward, claiming it was for repair fees. I rented a Toyota Aygo, an exceptionally small car.

Everything was great except for some difficulties in communication.

After the tire blew out, it took about 2 hours for the car rental company to answer the phone. The 24-hour roadside assistance hotline was called for half an hour, but neither the rental company nor the assistance service spoke good English. The replacement car provided by the rental company needed to be picked up in person, and the journey took more than an hour, wasting almost the entire day. I would suggest avoiding this company.

Based on various reviews online and my personal experience, it's the typical Italian way of doing things. The efficiency was decent, the staff were quite laid-back, but everything worked out fine overall. Communication was fairly smooth, although using a translation app was necessary. The car provided was a CHR with great features, and it drove very smoothly.

Satisfied

A different branch, but same great service. Cannot fault this team

As easy as usual

The location is easy to find with map navigation, the car pickup process is quick, the service attitude is great, and there is no forced upselling. Highly recommended.

Great service.

Satisfied

The staff was very friendly. They could locate the reservation with just a name and driver's license, then deposit payment was required to collect the car. I wrote my name, address, phone number, and email on paper for the staff. However, when reviewing the order, I found that they had entered the address incorrectly. I informed them immediately, and they said they would correct it. Despite this, the order contract I received via email was still incorrect. When returning the car, I informed the staff again and rewrote the information, but the subsequent email still contained the same mistake.

Satisfied

The customer service was very welcoming, and there weren't many people in line.

Responsible and reliable.

The rental company's service was overall very good, and the whole family enjoyed the self-driving trip.

Quick and efficient. They do promote insurance, but if you say no, they respect your choice without any hassle. There's no need to stick to rental companies inside the airport terminal, as this limits your options. Many rental companies are just a few minutes' walk from the airport, so you can choose those with better reviews and a wider range of vehicles.

Good.

Very satisfied.

I left my bag at the counter while renting the car, and two days later, I went back to find it was well kept! They did try to upsell insurance and switched the car, but the car was great to drive.

Very good.