BUFFALO AIRPORT CAR RENTAL REVIEWS

Satisfied

I've rented from this BUF location several times. Dollar and Hertz share the same staff. The rental experience depends on your luck. There's one clerk who's extremely rude, making it clear that the reserved car is unavailable and you have to pay extra for an upgrade, or wait for a long time. Check out the reviews on Google Maps.

No cars available on site, waited too long

I didn't get a RAV4. There wasn't an equivalent other than KIA EV6. Car was ok but the biggest issue for non US resident is availability of payment for charging. All the charging apps does not allow non US resident sign ups. Only network I found was electrify america which accepts credit card. BUT each charge was more than an hour with the queueing for the lot and then charging. Simply waste of my time and stressful rental. If you are non US resident get a gasoline car.

Okay

Very satisfied.

I had to wait for a long time since they didn't have a car available at the site, but the personnel was very nice and professional.

Worked good for me. Perhaps it would have been better had I had the chance to apply for a military discount on the platform (if there is a way, I didn't see it).

Hertz remains reliable, with efficient communication and a simple pick-up and drop-off process, no upselling at all.

First electric car rental. Did well in the conditions. Wiper fluid was not full when I got the car so driving back empty was an issue.

Very convenient. The car rental office is just across the street from the airport. Both pickup and drop-off are at the same location.

The wait time was ridiculous, however I was given complimentary fuel at the end of it so....

Very satisfied.

The service at the pickup location was average. At first, they gave me an electric car with the battery at 70%, claiming it was fully charged. When I raised the issue, their attitude was not great. Later, they switched the car to a fuel-powered one, but the fuel gauge was just at the line, not actually full, because when I topped it off, the gauge showed well beyond the line. However, the service at the drop-off location was quite good and very smooth.

Very satisfied

Very satisfied with no extra charges! Smooth car pickup!

Satisfied.

Pretty good

The overall service is good.

İt was a smooth pick up, my booking was upgraded to a little bigger car, since mine was not available.

Customer service was very attentive, explanations were clear, and the wait time was short.